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Optical Express Reviews

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Optical Express 5 star review on 6th October 2021

Optical Express 5 star review on 6th October 2021

Optical Express 1 star review on 24th September 2021

Optical Express 1 star review on 27th July 2021

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had excellent service throughout my appointment from the Optician and from Mo. They were most polite, especially helpful and very attentive. On collection of my new glasses Mo was most thorough in checking that they were correct and fitted properly. I felt I had excellent personal service.”

Posted 4 years ago

“TERRIBLE, TERRIBLE, TERRIBLE!!!!!!!!!!! I came for an eye test Saturday morning I was told I needed glasses, I then ordered two pairs of glasses £549 and was told they’ll call me when they arrive at the store within 14 days. No call received within those 14 days so I called them to chase to find out the glasses were in and they were surprised no one had called to inform me. Upon going in to collect the glasses it becomes apparent that only one pair has arrived the second pair was in fact not even their yet. The glasses were solely for computer use only. When returning to work and wearing the glasses for no more than 5 minutes they were hurting my eyes. I then went to David Clulow for second opinion who advised my eyes were perfect and I definitely did not need glasses. I then returned to Optical Express to complain and I was assured a member of the management team would call me the following day which didn’t happen. I then returned to the shop the day after that and spoke with the manager who refused a refund but offered another eye test but had no appointments available. I then booked another eye test at yet another competitor Vision Express who also confirmed my eyes were perfect and I do not need glasses. I’m now back in the shop demanding a full refund and being refused despite having two eye test from David Clulow and Vision Express confirming I don’t need glasses. This company is terrible and in my opinion trying to push glasses on people who don’t need them as a money making exercise. STAY WELL CLEAR. I have attached all three eye test for evidence.”

Posted 4 years ago

“Newcastle, mr Robert Beaton , my appointment for the second part of lens replacement was cancelled just after I arrived at 7am unfortunately the surgeon was unwell , and they didn’t have a policy for this eventuality so they offered an alternative in Manchester this is after I had returned home about 10am , so I would have to sort the taxi out for me and my wife to the station sort the return tickets out to Manchester, sort the overnight accommodation sort a taxi to optical express from the station, then a taxi to the accommodation, then sort a taxi in the morning to the station in Manchester, and in between get some food. , then a taxi back home , this to me at age 65 is unacceptable, I would never recommend this company a bunch of sales driven staff that can’t handle a simple illness, you need more surgeons, maybe with the £ 6000 plus I paid youse you can get one .”

Posted 4 years ago

“Do not do this. Service is atrocious. They take thousands from elderly people who are sold the dream and then leave them at the curb. My nan Booked and paid £7500 back in September. After 2 cancelled surgeries and a lifetime worth of calls trying to chase information, it’s been booked for end of November! Promised a £200 refund for the messing around with a 10 day timescale.. that was about 4 weeks ago. Still nothing. Called today to chase and apparently “retentions” don’t work weekends and I can’t speak to anyone until Monday. ABSOLUTE JOKE! Nan turns 70 next year and you’re more than happy to take her savings but nothing else! Cowboys at best!”

Posted 4 years ago

“As annual visitors my husband & I are able to easily book consecutive appointments, directly with the Connswater store. All aspects of or eye examinations were explained thoroughly. Glasses ready to collect in 5 days, even with 2 of these days being aweekend! Unfortunately the 2nd pair I chose turned out to be unsuitable. After a review appointment, a replacement pair were chosen and immediately sent off for lenses. (This was my first time choosing glasses). It is always a pleasure to come in for our eye examinations!”

Posted 4 years ago

“Wanted to pay by credit card and gave those details yet payment went through PayPal.”

Posted 4 years ago

“The friendly staff at Truro and Exeter made my journey in to having replacement lens easy...Any one thinking of having this procedure please contact the Truro branch and they will explain everything thoroughly..I am so pleased with my sight now it has changed my life for the better...No glasses or messing with lenses. A big Thankyou to all the staff at Optical express in Truro and Exeter”

Posted 4 years ago

“I'll admit that this review is tainted by the fact I needed my purchase asap. If you need delivery fast don't order from here. Special delivery doesn't mean fast dispatch. I ordered on a Wednesday and the delivery was made a week later on a Thursday. I couldn't find any contact info on the order confirmation email so couldn't chase it up. The plus side is the price I had to order from somewhere else which gave me a next day option, something Optical express should consider for their contact lenses”

Posted 4 years ago

“As I am not allowed to put 0 star rating, 1 will have to do! My mum went to OE in Cameron Toll, Edinburgh. Got 2 pairs of glasses and paid the rip off sum of £512. She got them home, realised couldnt see properly through them and phoned, she was told to go for another eye test as she vouldnt have a refund. Went back in, girl adjusted them and said to mum 'because of the wear and tear at the back of her eyes she wouldnt see clearly anyway'. No eye test, just a statement like that. My mum is elderly, i dont live near her and i am hopping absolutely fuming by OE attitude. Total rip off, to do that to an elderly woman. Mum has also told me eye test not conducted properly as she is a little hard of hearing and when she questioned it she was told it didnt matter! Avoid at all costs!!”

Posted 4 years ago

“ONCE AGAIN CAN,T PRAISE STAFF AT AYR BRANCH ENOUGH. GENUINE CARING PEOPLE, SO HELPFUL, AND GIVE GOOD ADVICE. THANKYOU RYAN, REALLY NICE GUY. WOULDNT GO ANYWHERE ELSE .”

Posted 4 years ago

“Friendly approach very satisfied with Will who served us, eye test was excellent and when glasses arrived Jill served us again friendly helpful approach.”

Posted 4 years ago

“I went into the Derby intu shop with broken glasses for an 88 year old neighbour. A small screw was required to fix the frame/arm. The staff were very helpful and Ross in particular could not be faulted for his care and attention. The glasses were repaired in no time at no cost to me. A big thankyou and I won't hesitate to use the shop again for future eye tests.. Give him a hug from me..”

Posted 4 years ago

“It’s now one year on and I am so pleased that I had lens replacement treatment. I’m not vain but keep taking glasses in and out off my bag or pocket was a pain.The treatment from start to finish was excellent my sight is fantastic.Thank you to all the staff at Westfield and crawley.”

Posted 4 years ago

“Excellent courteous service and Liam could not have been more helpful, patiently explaining all the ins and outs of having new glasses and lenses. We are extremely happy returning customers and highly recommend everyone to choose Optical Express in crawley”

Posted 4 years ago

“Customer service was outstanding at MerryHill, Nr Dudley. I saw Gill today, who kindly supported me with decisions on having lenses fitted into an used designer frames. I also collected two new pairs of glasses which I’m thrilled to bits with. Thank you to the team at MerryHill Gill, Lauren and the gentlemen who served me initially. Keep up the outstanding customer services”

Posted 4 years ago

“Superb treatment from Karen wan”

Posted 4 years ago

“Brandon at Bluewater was exceptional. Professional and friendly service. Went out of his way to advise and support. Fully recommend asking for his service when visiting this store. He is a credit to Optical Express”

Posted 4 years ago

“Optical Express in Crawley pulled out all the stops at short notice to supply me with replacement contact lenses . Many thanks indeed to Alex . Without the lenses my summer hols would have been put on hold.”

Posted 4 years ago

“Lens replacement was the best thing I’ve ever done. 6 years later I still have amazing vision.”

Posted 4 years ago

“Great customer service by Suzanne in the Rutherglen branch. Very happy with my glasses”

Posted 4 years ago

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Optical Express is rated 4.7 based on 4,200 reviews