Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Optical Express customer care is second to none. My partner suffered a heart attack after my first eye surgery and the staff at the Cambridge branch could not have been more helpful or kind. I would not hesitate to recomend the surgery to anyone. Thank you.”

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Posted 12 years ago

“Was quite scared at first but was comforted by the staff and would go through it again”

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Posted 12 years ago

“Optical express has been excellent. They have a good post operation program which ensures that you are able to discuss any issues easily, and they take very good care of you. Overall I have been very happy with the service and I would recommend it to others.”

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Posted 12 years ago

“Was well worth the wait and glad I made the choice in the end to have it done.”

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Posted 12 years ago

“Worked better than expected without a need to worry when looking back on everything, Surgery was not what I expected and would not worry one bit if had to retake the procedure, Vision has changed how I live”

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Posted 12 years ago

“from the initial consultation the whole process was very professional and surgery was excellent and care was brilliant”

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Posted 12 years ago

“I'm not sure why I waited so long other than finances. Since having the surgery I am a completely different person, more confident and happier with life and me - It like my guard has been removed and I am how I really am”

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Posted 12 years ago

“i was greeted by friendly staff, seen to promptly, professionally and with care.”

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Posted 12 years ago

“Every time I have visited Opitcal Express I have been pleased with service given. I was very nervous at first about having laser eye surgery but the staff made me feel very calm and comfortable. I was always asked if i had any problems or questions and if I did, the staff seemed happy to help me. I would recommend Optical Express to my family and friends.”

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Posted 12 years ago

“It took me a long time and many years to make the decision to have eye surgery, and I am glad I have done it”

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Posted 12 years ago

“Always wanted laser eye surgery and never been so happy with the decision to have it done. Has made my life so much easier and would do it all over again in a heart beat”

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Posted 12 years ago

“Been fantastic from start to finish, evryone I have dealt with has been friendy, proffesional and have seemed genuinely concerned with how my experience has been. I have already recommended Optical Express to a number of friends who are considering treatment. One or the best things I have done and my experience as a customer has been fantastic.”

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Posted 12 years ago

“Everyone at Optical Express has been very helpful and questions are always answered. A very professional company.”

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Posted 12 years ago

“The whole process was incredibly fast. I have considered the procedure for a while and was determined to have it done. I imagined there would be a long waiting list and the procedure would be a long and difficult process, but eye surgery was surprisingly quick and painless. I was booked in for a few weeks after my consultation for the Wavefront Lasik procedure and the actual process took less than 15 in total. Questions were answered and I was reassured about the effects and what to expect. After the surgery I went to bed and when I woke I was surprised that immediately I had excellent vision. It is a quick and painless process which has huge benefits to your quality of life.”

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Posted 12 years ago

“my overall experience has been very good all staff have been very attentive and listened to anything i had to stay. very professional and well organised i have recommended them to my family and friends”

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Posted 12 years ago

“amazing life changing experiance”

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Posted 12 years ago

“very please with all parts of the treatment”

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Posted 12 years ago

“the staff were very friendly and helpful. the surgeon was very friendly, took an interest in each patient, got to know my interests and remembered them. As i say very good.”

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Posted 12 years ago

“life changing and exciting”

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Posted 12 years ago

“i love sewing as a hobby also painting and interior design and colour coordination i have all this back now !! i cant wait to get started.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews