Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I had a very comprehensive pre-surgery eye test which put me at ease that my prescription was properly assessed. Surgery was quick (30 secs) but quite painful, but one thing that isn't mentioned is that the procedure gets easier as it goes along. Recovery for the first 4 hours was painful, and eased slightly by leaning forward, but after that time it was like a switch had been flung and my eyes felt considerably better. The next day it was just like a small bit of grit in my eye, and 2 weeks later no pain whatsoever. I now have 20:10 vision which is an improvement over my previous glasses use, and virtually no haloing from lights.”

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Posted 12 years ago

“it so good not to wear glasses for distance as l couldn't see people far away they had no eyes. i can play darts with no glasses go shopping see the right sizes etc.,”

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Posted 12 years ago

“The staff were very helpful and reassuring in what was a procedure I was nervous having done. It was much better than anticipated and I have had no problems since , other than occasional dryness of the eyes. The after care has been excellent and I would have no problem in recommending optical express to others.”

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Posted 12 years ago

“every thing so much better should have done it years ago”

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Posted 12 years ago

“To live a life with out glasses and to do all the simple things in life and be able to see what your doing at the same time is a treat ! Also so many activaties to look forward to this summer with out wearing glasses ....................................................................................”

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Posted 12 years ago

“The acutal surgery was easier than I thought. I have had problems with tired and dry eyes however I have been given excellent care and advise on how to deal with this.”

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Posted 12 years ago

“Extremely pleased with the above, quick, palnless & immediate results, three years on my sight is still very good, worth every penny!”

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Posted 12 years ago

“I was considering having laser eye surgery for a long time and I thought now is the time to improve my vision, my eye sight was very bad and now I feel I can do anything without complication. On the day of the surgey I was nervous,but the staff very very helpful and kept me calm and talked me through what was going to happen. During the surgery I could not belive what was happening it all happened so quick and then I was in the recovery room. Only had minor discomfort for an hour after since then everything has been great apart from a little dry eye. 1 month after the surgery I have better than 20/20 Thank you to everyone in Optical Express Renfield Street!”

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Posted 12 years ago

“great choice and well looked after”

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Posted 12 years ago

“surgury great working this computer not so great sorry i dont like computers”

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Posted 12 years ago

“the reason i wanted lens replacement was at work i had to constantly put on and take off my glasses now i can get on with daily tasks with such ease. using the computer to reading my kindle even shoppong is easier as i can just read lables thank you so much for making my life more fun again”

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Posted 12 years ago

“excellent service and attention”

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Posted 12 years ago

“it was an amazing day. I knew everything they were doing. they were all very helpful. I was scared about having it done but the people made me feel better. once I had my eyes done I could see better. the after care was amazing. it is the best thing I have ever had done & I have had it done for 3 years now & I can still see just as good as I did when I had it done.”

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Posted 12 years ago

“Eye Surgery is the best thing I have ever done!! Definately worth the money. I wish I would have done it sooner!! Everyone at Optical Express has been amazing!!”

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Posted 12 years ago

“It has been 2 weeks since I have had laser eye surgery. My eyes had a blood bruise which is now more or less invisible. I have nothing but good things to say about Optical Express, Cardiff. Patient care is phenomenal and nerves were non existent once I spoke to the surgical team. My sister has booked to have her eyes done next month!”

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Posted 12 years ago

“Care taken and consideration given throughout”

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Posted 12 years ago

“I was very satisfied with everything, except not being told about the burning smell of the laser, that was an unpleasant surprise!”

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Posted 12 years ago

“over the moon. thank you.”

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Posted 12 years ago

“I have always been exceptionally squeamish about my eyes and have a particularly strong blink reflex - I haven't been able to wear contact lenses for this reason. As a result, I did find the procedure - whilst short, painless and over very quickly - particularly traumatic. I recognise this won't be the same for everyone. I also worry a little now about the long term risks/effects of this relatively new procedure. That said, the surgery has made a real difference to my life - my vision is much better than the vision that spectacles gave me - I can play sports, go swimming and go out in the rain without having to constantly wipe my glasses. Overall it is great.”

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Posted 12 years ago

“very simple and painless procedure producing good results.. All went to plan and has improved many aspects of life.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews