Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sceptical to begin with, the surgery has been a massive improvement on quality of life and I'm sure this will only get better as I find there are more things I can do now more easily. Very satisfied and would certainly recommend to family and friends.”

Helpful Report

Posted 11 years ago

“The procedure was explained very well at each stage (what to expect, etc), and aftercare was extremely good. If I had to pick a criticism, the only thing I can think of is that you should warn patients about the smell from the laser (burning!) - it was slightly unnerving! I would, and have, recommended this to friends/family and colleagues.”

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Posted 12 years ago

“I was a little sceptical at first when looking into laser eye surgery but after the inital consultation that put my mind at ease. The details I received were clear and concise and I had no worries afterwards. The surgery was easy and I was well looked after during the whole process. Everyone who has asked me about the surgery has had the same answer "Its great, you should get it done"”

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Posted 12 years ago

“Extremely satisfied. been a really good experience. Would recommend to my friends and family, a life changing experience!”

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Posted 12 years ago

“I am extremely satisfied with my eye surgery I am now able to do different sports that I could not before.”

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Posted 12 years ago

“Always seen on time, very little discomfort and very helpful friendly staff. Very happy with the results!”

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Posted 12 years ago

“Overall i am extremely happy with the service provided by the staff and the overall helpfulness”

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Posted 12 years ago

“It is a cliche but laser eye surgery has changed my life!:-) Really easy process, even on the actual day it was seamless. The aftercare and support is excellent - can't fault it. The results have been amazing!!”

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Posted 12 years ago

“it was east and required just a little care afterwards. main issue was taking the jump and of course the money!”

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Posted 12 years ago

“I've fancied Laser Correction for years now, but was unsuitable on my first consultation. Thankfully now, I was able to get Wavefront treatment, and the whole process has been fantastic. Ther Surgery and aftercare I have received at the Renfield Street store and in Livingston have been first class. Looking forward to living glasses free when I'mn out and about now.”

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Posted 12 years ago

“would recommend it as i needed glasses but it has gave me a better life. would do it all again”

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Posted 12 years ago

“The procedure went well and the aftercare is excellent. No regrets and would recommend it.”

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Posted 12 years ago

“Easy, pain free. Much better than wearing glasses or contact lenses. Highly recommended”

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Posted 12 years ago

“Very good as not having to wear glasses is a real bonus. I only need glasses for very small or close work and reading small print like news paper. Its a real bonus not having glasses when I come to put on my crash helmet for my motorcycle”

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Posted 12 years ago

“I decided to go with Optical Express via recommendation. The staff have been great, showing a lot of compassion and care for the client. Having laser has completely changed my life, it's made a difference in my personal and business life. I would definately recommend the service to family and friends.”

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Posted 12 years ago

“The whole process was so easy. The day was all over in less than an hour. Expected to be very nervous during treatment and wasn't. The follow up check ups have been good, I had a concern and was seen straight away and my mind put at ease. Can't stop talking about the treatment to others and would definitely recommend it”

Helpful Report

Posted 12 years ago

“I am very satified with the overall experience. I'm so happy I decided to have the laser treatment, it has truly made a difference to my day to day life.”

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Posted 12 years ago

“Surgery has changed my life in a good way. Despite the problems at first, I still believe that it was worth every penny!”

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Posted 12 years ago

“As stated above very happy with operation and after care and would do it again with no hesitation.”

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Posted 12 years ago

“Its the best thing I have done should have done it years ago”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews