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Optical Express Reviews

4.7 Rating 4,217 Reviews
95 %
of reviewers recommend Optical Express
4.7
Based on 4,217 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 38%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
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Optical Express 1 star review on 25th July 2025
This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 1 star review on 24th September 2021
John Binnie
Optical Express 1 star review on 27th July 2021
Anonymous
Optical Express 1 star review on 27th July 2021
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Anonymous
Anonymous  // 01/01/2019
Slightly apprehensive about the lens replacement surgey but it turned out to be much less stressful than anticipated. Very impressed with the almost instant improvements to my vision and very impressed with the helpfulness of staff at the Bristol and Cheltenham branches of Optical Express.
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Posted 11 years ago
very professional staff, very helpful and answered all questions
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Posted 11 years ago
Colours now have new shades and lights are much whiter. Can read my phone for the first time in many years without glasses, likewise my kindle, ipad and computer. So nice to go out without needing to constantly put on and take off my glasses. Has just made lide much easier and more pleasant.
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Posted 11 years ago
Best money I have ever spent, the staff were so helpful from the time of my initial consultation, the surgery and aftercare. No question was too silly. I would tell anyone that's thinking of getting to surgery to go fot it. I didn't feel a thing and could see perfectly within hours of the surgery.
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Posted 11 years ago
Very impressed by Optical Express. The level of service has been excellent and very professional. My laser eye surgery has surpassed my expectations. Far better than going to the dentist and very quick. I still can't believe that I could see to drive the next day. Amazing!!
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Posted 11 years ago
Delighted with the final result - my only criticism is that the pain after the op was MUCH worse than I'd been lead to expect. I didn't feel prepared for it
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Posted 11 years ago
very happy with the outcome. would do it again.
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Posted 11 years ago
Every thing is so clear and colours are amazing
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Posted 11 years ago
All very good, from booking the appointment to post care
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Posted 11 years ago
I've just had the first eye operation on Wednesday and already I have fantastic vision and am able to cope with glasses. I look forward to the second eye operation next week to further enhance my vision. The staff were fantastic and the surgery totally painless. I was very nervous when I arrived but was put at ease immediately as you are able to talk to others that have just undergone the surgery. Surgery was over and one with within 15 minutes and the before and aftercare was great. I would highly recommend this surgery.
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Posted 11 years ago
Life-changing having worn glasses and contact lenses for 30 years
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Posted 11 years ago
have been very well looked after
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Posted 11 years ago
having laser has changed my life completely. it has given me more freedom to enjoy everything. in the las few years wearing contact lenses irritated my eyes so i used to only wear them when i was going out socialising which meant i had to wear my glasses 99% of the time which i hated, now im free.. its the best investment i ever made.
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Posted 11 years ago
I came for advice about lens replacement surgery in both eyes. I was not suitable for this but had extremely good advice about an alternative (single eye laser surgery corrrection). I was impressed that the focus was on what would achieve the best result for me clinically and to suit my lifestyle, rather than on what would bring in the best revenue for the company. The result has been fantastic although the monovision does pose some challenges. Nevertheless the support and advice received at every single appointment has been excellent and there has always been an honest and relaistic approach to the objectives that I have wanted to acheive. The after service is also superb. So all in all, the advice given prior to surgery was the best for my situation; the outcome has been fantastic and the ongoing after care is professional and supportive.
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Posted 11 years ago
Good experience made better by friendly staff. Would recommend to others.
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Posted 11 years ago
The experience was very good, the nurse during surgery was a little too direct but apart from that everything else was perfect and exactly as I expected or better.
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Posted 11 years ago
Laser eye surgery changed my life, I no longer have to deal with the daily hassle of contact lenses. The staff at Optical Express Cabot Circus were welcoming and friendly and made the whole experience extremely easy and stress-free.
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Posted 11 years ago
Happy with pre appointments and day of surgery. Always expected the fluctuations in vision but is not affecting my home life or work after first 10 days so very happy.
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Posted 11 years ago
My experience from the initital assessment through to the final sign off visit has been very positive. The service and care has been exemplary
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Posted 11 years ago
I was a little apprehensive about getting laser eye surgery however I have to say I am really glad that I got it done. The staff have been excellent and have kept my informed all through the process and cant fault them at all.
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Posted 11 years ago
Optical Express is rated 4.7 based on 4,217 reviews