Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“professional service, great follow up and friendly staff. would and have recomend to friends and family. would almost say a life changing experience.”

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Posted 11 years ago

“The whole experience has been much less stressful than I expected. The care at the hospital was very good and all my questions were answered. Aftercare at York has been excellent.”

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Posted 11 years ago

“Wish I'd had it done years ago!!”

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Posted 11 years ago

“I had to get laser eye surgery for my career, if not i doubt i would have done it. It has really been the best decision i have ever made and has changed my life completely. I was surprised at how little pain I felt throughout the operation and after, I expected much worse. I could not recommend Optical Express highly enough, I have experienced friendly and helpful service throughout the whole process.”

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Posted 11 years ago

“I feell I have been kept informed from the moment I had my Lasek and staff were only a phone call away if I required any assistance. Very pleased with the aftercare so far, staff take time to explain and advise on all aspects of procedures and aftercare.”

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Posted 11 years ago

“from the beginning my experience with you has been helpful to me and i feel my future life will be greatly improved. thank you very much the liverpool staff do you proud”

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Posted 11 years ago

“I am very satificed having this done all without fuss and was able to work as normal.”

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Posted 11 years ago

“looked after and explained everything very well.”

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Posted 11 years ago

“Staff were knowledgable during the pre-treatment phase and everything was clearly explained. The surgeon described the procedure and the immediate aftercare was excellent. The follow up appointments have been efficient”

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Posted 11 years ago

“Life changing no pressure to remember glasses and where they are and being free of them. Delighted to have gone through the procedure and the staff have been excellent.”

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Posted 11 years ago

“So it has been 48 hours since my Lasik eye surgery. I can see perfectly clear. I went the next day for my check up to see if everything was healing properly and was told I had better than 20/20 vision.. It hadn't even been 24 hours since the surgery! How amazing is that! Before I had the surgery, the surgeon asked me about the clock on the wall. I couldn't even tell there was a clock on the wall, that's how bad my eye sight was. (-6.00 in right eye and -7.00 in right.) Immediately after the surgery he asked me once more about the clock. I could see the clock and even see what time it was. It was amazing and surreal that 15 minutes changed my entire life. I walked out of the room, glasses in my hand and a massive smile on my face. The procedure set me back ?3,500 roughly. It is the best money I have ever spent in my life. It cost a lot for me because my eyesight WAS so bad. So the only thing I could feel was them putting eye drops in (the eye drops make your eyes numb) then I felt quite a lot of pressure (I'm being honest here) which was when they were putting the eyelid separator on in my eye to prevent me from blinking. From then on I felt nothing. The surgical team told me what they were doing every step of the way, from putting drops in, to creating the corneal flap (everything goes dark for about 5 seconds), to letting the laser do it's work. They made me at ease and made me comfortable. About 15 minutes after I had left the surgery suite I started to feel stinging in my eyes which lasted about 1/2 hours. I took some Nurofen Express to head it off at the past and after 2 hours I felt no pain at all, and haven't since that moment. All I feel now is really dry eyes from time to time which is prevented by using regular drops (3 different types) that Optical Express provide you with which are for anti-inflammatory, anti-infection and one for dry eyes. I cannot say thank you enough to Optical Express right from the get go. Thank you thank you thank you!! (Ps; it was so good, even my sister has booked to have it done in a months time!!) Don't be scared, you won't feel a thing, I promise you that!”

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Posted 12 years ago

“I have had glasses or contacts since I was 11 years old and I'm sure my eyesight was weak for years before that. I am now able to see at least as well if not better than I could when wearing glasses or contacts but without the hassle! I am looking forward to going swimming this summer for the first time in over 20 years without having to worry about glasses or contacts.”

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Posted 12 years ago

“before surgery i did not appreciate the little things like seeing people/objects from the corner of my eye - i had to move my head to see them clearly. It was well worth the time and money to get laser eye surgery done as my overall quality of life has improved and has also given me more confidence as i am now glasses free.”

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Posted 12 years ago

“Very easy procedure. No difficuties during or after”

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Posted 12 years ago

“Have been very satisfied from the beginning”

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Posted 12 years ago

“The staff throughout the process have been helpful and friendly, in store and on the telephone. Although there was initial discomfort after the surgery, my eyes are now fine and I am pleased I had the procedure.”

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Posted 12 years ago

“very quick service very helpful staff, overall it great to not have to wear glasses anymore”

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Posted 12 years ago

“Satsfied with results overall however suffered severe pain afterwards for 7 hours. Would have helped to be told to bring pain killers for straight after the op.”

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Posted 12 years ago

“after early dicomort following surgery I have no problems since. Very happy with results so far.”

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Posted 12 years ago

“It has improved my quality of life massively. It is so satifsfying to wake up in the morning and have clear vision. I save so much time in the morning and evenings as now I do not have to put in and take out lenses. The staff at the clinics are great and always helpful and are there to answer questions every step of the way.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews