Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apart from some discomfort after surgery it was far less painful than expected. By the next day my eyes felt back to normal. Although my eyes occasionally feel dry, four weeks after surgery the need for drops is getting less and less frequent.”

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Posted 12 years ago

“Professor Ventor is amazing and inspire confidence, would recommend him without hesitation to friends. Overall clinic staff and everybody i have been in contact with have been helpfull and professional.”

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Posted 12 years ago

“my experience has been very pleasent from from first consultaion to my appointment today. All the staffs are very helpful and ready to answer any questions. They are very patience and they do not get annoyed with endless questions. I was apperihensive to begin with but everyone held my hand and supported me when ever required.”

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Posted 12 years ago

“Was initially very worried about having to the surgery but from the inital consultation the staff have been very reassuring and have answered all of my questions. Would definitely recommend Optical Express to family and friends.”

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Posted 12 years ago

“itis good to see again without the glasses.”

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Posted 12 years ago

“i have been treated fantastically - its a wow for me and i am so happy ...cant stop smiling”

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Posted 12 years ago

“Having the laser corrective treatment has changed my life and opened up many new oportunities for me. I'm now free to do what i want without the need of glasses or contact lenses. I would defintely recommend it to my family and friends.”

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Posted 12 years ago

“Very pleased with the whole procedure. all staff have been very helpful.”

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Posted 12 years ago

“All optical express staff I have encountered have been excellent and I am my vision is now excellent and not wearing glasses has made a massive impact on my work and liesure time.”

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Posted 12 years ago

“from deciding to have the laser eye surgery everything has been made simple and easy, with great results”

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Posted 12 years ago

“I was hoping for 20/20 vision just so I wouldn't have to wear contact lenses/glasses for sport. But my vision is so much better than that. It's hard to put into words how good the experience has been.”

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Posted 12 years ago

“After a bit of concern before the proceedure, all my questions were answered to my satisfaction. Even though the proceedure is quite daunting, I felt comfortabe and fully advised throughout. After care has been equally superb. My results are better than 20/20, I am now free from glasses!!”

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Posted 12 years ago

“My experiance has been a life changing experiance. With needing contact lenses and in the job i do they were not a good choice. With recieiving eye treatment its has made life a lot easier for myself.”

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Posted 12 years ago

“extremely satisfied.very proffesional staff.”

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Posted 12 years ago

“Much easier than I thought - the staff were extremely helpful in answering all my questions which helped reduce any worries and misconceptions that I had about the surgery. Recovery was also much easier than I thought! Had slight discomfort - which was expected but the fact that I had regular check ups in the first few weeks made me feel much better”

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Posted 12 years ago

“i would do it again with you if i had to was taken very good care of from the moment i decided to have procedure .all questions answered in depth and aftercare excellent you can call for advise any time if you have any worries over all very good experiance”

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Posted 12 years ago

“From the moment I contemplated laser surgery the staff at Optical Express have been fantastic. The procedure isn't painful just a little uncomfortable for a short period of time and the results are amazing, it has changed my life and I bore anyone who will listen how my life is now in HD. Thank you very much Optical Express!!!”

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Posted 12 years ago

“My experience at Optical Express has been very pleasent. The staff were very accommodating and friendly. I was reassured the entire way through the process and am very please with the outcome! I would definately recommend to a friend.”

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Posted 12 years ago

“simple painless operation back to leading a normal life”

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Posted 12 years ago

“I had RLE on both eyes in the past week. Apart from a completely painfree and thoroughly professional treatment, I have been astonished at the instant improvement to my vision. Within 24 hours my sight was almost as good as with my specs and after the second eye was done a week later, my vision both near and far is measurably better than with my varifocal specs. Colours seem sharper and I have no difficulty in changing from distant to near focus. I am now seeing a distinct improvement and clarity as each day goes by. I was particularly impressed with the entire process by all the staff at Bristol. From front desk to surgery, their caring attention and professional approach was just outstanding. I was never left waiting and they were all extremely well briefed and knew exactly who I was and what treatment I was expecting. The procedure was explained to me on several occasions and at no time was I ever pressurised or cajoled into 'signing up' for the operation. Indeed the option to opt out at any stage was frequently emphasised. The surgeon Mr Alex George and his theatre team were particularly attentive both before and after the procedure. I felt entirely comfortable and confident throughout. What a brilliant team! Several of my friends are equally impressed by the immediate change to my vision and I have already referred several for an initial consultation. It is no understatement that this treatment is a serious 'life-changer'. Fantastic!”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews