Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased wiuth the end result and very pleased i made the decision to go for it and all the staff at optical express were very reassuring and were able to answer any questions i had.”

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Posted 12 years ago

“I had a minor complication post-surgery and it has been very rapidly and effectively dealt with. All staff have been attentive and kept me well informed. The corrective treatment was thoroughly explained and the post-treatment care has been exemplary.”

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Posted 12 years ago

“very happy with the whole process”

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Posted 12 years ago

“I have been very satisfied with the whole process from start to finish. The staff on the day of my surgery where fantastic they were so very helpful and kind and caring and put my mind at ease. The aftercare has been fantastic and the staff have been very helpful.”

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Posted 12 years ago

“no more glasses or lenses couldnt be happier”

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Posted 12 years ago

“Very happy with the customer interaction of the staff throughout pre and post operative visits. Minor 1/2 hour waits to be seen might annoy less patient people than myself. Surgery is a distant memory due to the ease and comfort that I experienced in store. All side effects and discomfort I experienced where fully expected due to the knowledge imparted by the staff and were therefore easier to overcome. Just wish I had done it earlier in my life.”

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Posted 12 years ago

“glad i choose laser eye surgery has been brilliant,totally changed my eye sight for the better,would recomend it to family and friends”

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Posted 12 years ago

“Amazed at how quick the procedure took and the recovery took. Still hard to believe”

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Posted 12 years ago

“good customer service from start to finish”

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Posted 12 years ago

“My distance vision was supposed to be corrected and I would need ready readers. After the first surgery my distance vision wasn't good but I could read. After the enhancement I could see distance and I read without glasses.”

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Posted 12 years ago

“Pre and post care, I have found the experience to be excellent.”

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Posted 12 years ago

“good experience”

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Posted 12 years ago

“My experience was better than expected. I was extremely nervous on the day of the surgery but the staff calmed me down and encouraged me through the treatment. I can now do all of the things I did before but without the hassle of worrying about my contact lenses or glasses causing me any problems.”

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Posted 12 years ago

“the best thing i have ever done.i have had glasses since i was 18 its wonderful to be free”

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Posted 12 years ago

“Great service from all staff members. Efficient processs. Wish i had done it years ago!”

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Posted 12 years ago

“very satisfactory outcome particularly in view of my previous very strong prescription - transfermation has been beyond expectation”

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Posted 12 years ago

“Very pleased. The only time I think about my vision is when I occasionally catch myself reaching for my glasses - which are no longer there!”

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Posted 12 years ago

“I had my treatment done just over a week ago and was genuinely surprised at how quickly I noticed a difference! All staff involved were fantastic and they really help you to feel at ease and are available to answer any questions you may have. A MASSIVE thank you to all involved!”

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Posted 12 years ago

“i kept putting laser eye surgery off as i was scared the staff at optical express were fantastic and put me at ease. the surgery was was so quick and simple and i wish i had done it sooner”

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Posted 12 years ago

“From consultation, to my month check up I have been impressed by the high standard of care each member of staff has provided - consistent throughout the process. All questions were answered in a basic manner to avoid any confusion or misunderstanding. Very friendly, approachable staff from start to finish. I would definitely recommend Optical Express - while I wasn't particularly nervous, the surgeon and her staff made every care to ensure that I was as relaxed as possible.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews