Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the speed and efficiency of the surgery and how quickly my vision was restored. Wish there had been a treatment centre nearer to Brighton as getting home eyes were tired and just wanted to sleep sooner than I could get home. I would reccommend laser surgery to anyone wearing glasses gives you a new sense of freedom and clarity without borders of glasses. Down side was not being able to wash face properly for first 3 weeks or so but hey small price to pay for better than perfect vision”

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Posted 12 years ago

“Can't begin to explain how amazing it is to see with out glasses or contact lenses, and with no discomfort. Amazing.”

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Posted 12 years ago

“from start to finish i have been so pleased with the service before laser surgery and the after care has been great as well. very pleased with my surgoen mr J carr he was very good.”

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Posted 12 years ago

“overall the experience was great. Only drawback is travelling to Clane but that was bearable. Eyesight has improved and I understand it will take time to adjust to new eyes.”

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Posted 12 years ago

“Having worn glasses for 28 years, and knowign that lens replacement surgery was an option for me, it wasn't a big decision to get rid of them! Due to the level of attention, information and care given at all times pre and post op - I have never once felt anxious, concerned or fearful of what was going to happen to me ! EVERY member of the team here in Edinburgh have been FANTASTIC ! I don't know why I didn't do it years ago ! Derek in particular put me at ease from day one and not once have I felt like 'just a number' ! On the day of the op - it was more like a quick check up at the GP than eye surgery! On day two each week, my vision had improved and has improved beyond my wildest dreams !! I would recommend it to anyone and have been doing ! And look forward to seeing you all fro my check ups in the coming months - cannot speak highly enough of Optical Express - THANK YOU !!!!!”

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Posted 12 years ago

“I have been well looked after from start to finish. Staff at local shop and at hospital were lovely and all was explained thoroughly. The procedure was not painful and the results are wonderful. No glasses would recommend this to anyone.”

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Posted 12 years ago

“Again, very satisfied with the end result, I now can drive and see distance with glasses, Optical Express staff were well trained and friendly - a very good experience for me.”

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Posted 12 years ago

“It's been great, although quite reserved to star twith the team were reassuring and explained the whole process from start to finish (after care) to take away the unknown fear of the treatment. My eyesight has improved no end and I would certaily recommend this to any friends or family.”

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Posted 12 years ago

“would do it again if i had to, its been better than expected.”

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Posted 12 years ago

“it is amazing to wake up in the morning and be able to see without contacts or glasses. i love swimming and can enjoy it so much more now. well worth the money. amazing.”

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Posted 12 years ago

“Whole process was quick and easy and I've had no issues since. Care was fantastic throughout and I'm very impressed with the results. Would gladly recommend the procedure to all my envious friends”

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Posted 12 years ago

“Extremely hapy with my eyes, the staff, the treatment. Everything went well and I had all information i needed. Always seen on time, would recommend to everyone.”

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Posted 12 years ago

“Five years on, I had actually forgotten that even had my eyes lasered. It was a very nice surprise to get a call for my 5 year post-op check as I never actually thought the Optical Express would still be interested on following-up after such a long time. My eyesight is still sharp and allows me to see from very very far!!! Still the best money I've spent on myself.”

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Posted 12 years ago

“Everthing is okay”

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Posted 12 years ago

“Excellent outcome, excellent service.”

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Posted 12 years ago

“staff in the aberdeen branch aere always willing to him at anytime and nothing is a problem to them .”

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Posted 12 years ago

“Had my treatment on the Monday and could read car number plates from a distance for the 1st time in over 30 years the next morning -Amazing!! Absolutely wonderful and so painless could not believe how something so amazing can change your life so quickly. Many Thanks to everyone in Optical Express Inverness.”

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Posted 12 years ago

“Wish i'd done this sooner, the best thing i've ever chosen to do, very very happy with outcome, wouldn't hesitate if more treatment needed, it is like magic, my sight is better now than when i had to wear glasses and i feel more confident and comfortable. This should be shouted from the roof tops.”

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Posted 12 years ago

“All fears about the operation were allayed, and overall I am very happy with the service, the after care and the result of the operation. I would recommend the treatment to a friend or family member”

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Posted 12 years ago

“I have been contemplating having laser surgery for some time and cannot tell you how pleased I am now that I have done it. My eyesight is better than 20/20 something which I did not think was possible. Also the area around my eyes feels healthier as I am no longer pulling/gragging on them daily to insert lenses. I have recommended this surgery and since two of my friends have had it done.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews