Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazingly quick, painless, effective. Well looked after at every clinic. Excellent attention on surgery days. Have already recommended it to others”

Helpful Report

Posted 12 years ago

“Worked out really well. simple procedure, no pain, quick and easy.”

Helpful Report

Posted 12 years ago

“Actual operation was not painful, hwoever the following 6 hours more painful than expected. Definitely worth it however and given the choice would do it all over again.”

Helpful Report

Posted 12 years ago

“I had suffered for a number of years with poor long and short sight. As a serving soldier in the Royal Marines this made my life very dificult at times due to the requirement in recent years to wear glasses. I had spoken to a number of peolpe who had experienced eye surgery and all of them fully recommended it. Therefore I made an appointment to see if I was suitable for surgery, which fortunately I was. Due to my particular prescription Ocular lens replacement was the best option and now I have completed the treatement I am so pleased I made the decision to have surgery. The whole process was far more straight forward than I expected and the improvement was instant. The Optical Experss staff at all levels have been excellent throughout my treatment and I would thoroughly recommend them in the future. This has been a life changing experience for me.”

Helpful Report

Posted 12 years ago

“Very easy, friendly and helpful staff made me feel at ease”

Helpful Report

Posted 12 years ago

“My overall experience was excellent, if i had realised how easy and pain free it would be i would have had it done long ago. I was initially very nervous but staff very quickley put me at ease.”

Helpful Report

Posted 12 years ago

“Everybody that I have met within Optical Express have been very pleasant and polite. The servce I received has been excellent. The results of my surgery have been excellent, many thanks.”

Helpful Report

Posted 12 years ago

“From the moment I decided to choose Optical Express for my laser eye surgery, I have received the very best treatment and care. All questions I had were answered satisfactorily and any worries I had were soon gone. On the treatment day everything went well and the care I received was great. On each of my after care appointments the care and information again has been great. I would definitely recommend Optical Express to my friends and family x”

Helpful Report

Posted 12 years ago

“After surgery my vision in my opinion got back to 20/20 within a couple of weeks, and has since got better and better in regards to dryness and irritation, I'm very happy with the results”

Helpful Report

Posted 12 years ago

“Words that come to mind efficient professional and very well organised - very pleasant staff at Westfield and Harley St - I would highly recommend Optical Express to anyone considering RLE surgery - No pain at all - looks gruesome on You tube but it really is a quick ten minute op and you feel nothing - just a bright light shining with shadows - I was told to leave my patch on till morning but I peaked in the evening of the day of surgery and I could see - amazing !!!”

Helpful Report

Posted 12 years ago

“I was very nervous about getting my eyes lasered but the staff here were very kind and supportive, and now I cant help but feel delighted about the impact that the surgery has had on my life. Thank you to everyone involved.”

Helpful Report

Posted 12 years ago

“al i can say is just brill i wish i done years ago”

Helpful Report

Posted 12 years ago

“Was very nervous about having the treatment done, but need not have worred as I was very well looked after, after care good, and the result has been very satisfactory”

Helpful Report

Posted 12 years ago

“been thinking about this for many years and was very reassured by the lovely staff from the consultation all the way through and beyond surgery!would recommend to anyone thinking of having it,to go for it!”

Helpful Report

Posted 12 years ago

“From my first appointment to today’s appointment I have been very happy with the way I have been dealt with, all the staff I have seen have been very friendly and helpful nothing has been too much trouble, would not hesitate in recommending to relatives and friends, overall excellent experience”

Helpful Report

Posted 12 years ago

“didn't expect my vision to be so good after the surgery. Now i can enjoy my life without the discomfort of wearing glasses or contact lenses. Thanks to Optical Express for changing my life!!!”

Helpful Report

Posted 12 years ago

“I have loved having my laser eye surgery, best choice I have made in my life so far. Would recommend it to anyone who is contemplating getting it done. My eyes were stinging and uncomfortable following surgery but by the next day all discomfort had disappeared and my vision was fantastic within the first week.”

Helpful Report

Posted 12 years ago

“It was a quick experience from start to finish and i would recommend it to anyone.”

Helpful Report

Posted 12 years ago

“i was very worried about the whole procedure , but the staff in Newcastle and Edinburgh were very nice and supportive and after the first eye was done felt really relaxed and had no worries going back for second eye.Overall a life changing procedure .”

Helpful Report

Posted 12 years ago

“Overall the experience has been extremely positive. I was recommmended to Optical Express, and am very satisfied. The consultation, surgery and after care has all been excellent and every question or query I have had has been answered quickly and accurately.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews