Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything was made very clear and I was never unsure what was going to happen. the recovery of my eyes has been better than I expected.”

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Posted 12 years ago

“well looked after very happy”

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Posted 12 years ago

“The Staff have been pleasent at all time. The surgical team could not have been more reassuring or calming on the day of surgery. I am so happy that I chose to have the surgery and haven't looked back since.”

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Posted 12 years ago

“Really pleased I had it done, cant express enought how simple and painless the whole procudure has been.”

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Posted 12 years ago

“Having my eyes lasered was the best thing i have ever done, the freedom of not having to wear glasses. I could never get on with lenses so this was my best option. running was never fun wearing glasses especially when it was raining, now i don't even have to think about it. just briliant.”

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Posted 12 years ago

“treated very well,the whole experience was pain free.”

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Posted 12 years ago

“throughout the whole experience the staff have been helpful and attentive, the company should be proud of the service they provide.”

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Posted 12 years ago

“Having had my laser eye surgery done almost 6 years ago, I would say it has been one of the best choices I have ever made. Previously I required prescription glasses only for distance, but it got to the point where I was wearing them all the time. I also had prescription sunglasses and contact lenses to use also, so after having my laser surgery I no longer needed any of these and now I feel I have so much more freedonm to do things. I had my eye appointment in tne morning and by tea time that day I was able to see unaided, it was great. My brother is now going to have his eyes lasered and has been asking me how I feel about mine. I have told him to go for it, as it will be one of the best things he will have done. What a difference.”

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Posted 12 years ago

“Well worth the money, it has improved all aspects of life.”

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Posted 12 years ago

“Wonderful to see without lenses.”

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Posted 12 years ago

“very happy from day one and have recommended it to many people”

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Posted 12 years ago

“All the staff were great, any concerns or doubts were quashed and I felt totally at ease during the surgery and with the aftercare”

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Posted 12 years ago

“i am very pleased with the results, and the after care i am recieving, the staff are very helpful and friendly and everything is explained as you go along, all questions are aswered, i would definatly recomend to others”

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Posted 12 years ago

“I was very happy with the way i was treated and all the staff were very friendly they helped me with any questions or problems i had. They saw me on time for all me appointments so i wasnt waiting long. They helped me understand the aftercare and explained it to me in detail so i would not get it wrong.”

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Posted 12 years ago

“The people in store were really friendly and explained the proceedure well. I felt very comfortable through the experience and the after care service was also very good. The results have been fantastic and I would recommend this procedure to everyone”

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Posted 12 years ago

“Nowhere near as daunting as i thought, quick, easy, painless procedure, results have been outstanding”

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Posted 12 years ago

“Everytime, when I come in for an appointment, I'm greeted quickly and in friendly manner. Doctor always fully answers my questions. Therefore, I had no doubts when booking for an operation. The operation was very quick, doctor and nurses explained fully (again) what is going to happen, so I was prepared for the whole experience. In overall, I'm satisfied with optical express service.”

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Posted 12 years ago

“everything was made simple to understand. every member of staff ive seen at both maidstone and bluewater have been very polite and helpful. i know everybody says it, but it has changed my life. my only regret is that i didnt do it sooner!”

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Posted 12 years ago

“After all consideration was given by both staff and surgeons and everybody was happy to proceed with my treatment. I found it very simple and very effective! The staff at Bluewater were brilliant in both my treatment and care in general. I would like to thank my surgeon for giving me a new side to my life, and vision beyond what I could have expected!”

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Posted 12 years ago

“it was brilliant”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews