Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always wanted to have laser eye surgery, but never really thought i would be able to afford it. When recent holiday plans fell through, I decided to look into having it done. From first enquiring to having the procedure done was 4 days! I was very impressed with the level of care I recieved throughout, especially on the day of my sugery where I was extremely nervous and everyone really helped me to feel at ease.”

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Posted 12 years ago

“After hearing I had cataracts, my options were explained, price set and the procedure began. The speed with which the operations were organised and executed was refreshing and excellent. The aftercare and information has been first class.”

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Posted 12 years ago

“Very satisfied with my treatment. Staff were very helpful from my original consultation through to my last check up. Wish I had done this years ago.”

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Posted 12 years ago

“Having worn glasses then contact lenses for the best part of 25 years, laser eye surgery had often crossed my mind. On March 28th 2013, I took the plunge and am overwhelmed with the results. The friendly but professional staff explained everything simply and clearly which put me at ease. The procedure was quick...over before it started really, and the results the next morning made me cry! My life is now in HD! At my 24 hour check up I wad told my vision wad better than 20/20. My only regret.....not doing it sooner. Thank you optical express. I CAN SEE!!!!!!! :) :) :) :) :)”

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Posted 12 years ago

“Very quick process, much easier than I thought it would be. The results are amazing, it's hard to explain to someone who hasn't had it done! I know it's changed my life for the better, I would do it again and would reccomend it to anybody.”

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Posted 12 years ago

“The staff are incredibly friendly and always willing to help, if i had any problems they would take the time to listen and help in any way. My vision is amazing i am so happy with the result and experience i have had.”

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Posted 12 years ago

“The overall end to end experience has been excellent and I am very happy with the treatment and results. The optometrists have all been knowledgeable and friendly in all consultations, and the surgeon who carried out my treatment was excellent. There were a couple of instances where the wait for my appointment was excessive but this is a minor point. I am extremely happy with the results of my laser treatment - my vision is now perfect.”

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Posted 12 years ago

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Posted 12 years ago

“I was nervous on the day of surgery however, staff was really friendly and professional to keep me calm. The after care has been amazing, I can pop into the store at anytime and discuss my query. Really happy. I can do my make up without having to cover it with glasses. I am really a happy girl, right now. Thank you guys.”

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Posted 12 years ago

“The effects of the enhancement surgery were worse than I expected, and had a longer healing process than expected but this was explained in detail to be beforehand by the staff. However, 3 months on and my eyesight is perfect so I am very glad I went proceeded with the treatment.”

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Posted 12 years ago

“Laser surgery has been the best decision I've made - thanks so much to all at Optical Express for making my experience so positive.”

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Posted 12 years ago

“I had a consultation and within a week I had my surgery. I experienced a lot of pain after the numbing drops wore off, the day of surgery, but after a sleep I woke up and could see myself in the mirror across my bedroom, which previously I could not. I am still amazed at the results I keep going to pick my glasses up then realise I don't need to rely on them any more. So happy with the results. I can see the board in lectures in uni and finally read car number plates.”

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Posted 12 years ago

“It has been a very positive experience, after my consultation, I was put in ease regarding the safety aspect of the surgery. I was well informed about the benefits and side effects. But overall, my vision has been amazing following surgery, and if I could have done it earlier, I would have.”

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Posted 12 years ago

“Really pleased with the results of the laser, would do it again and wish i had done it before now. Still getting used to not needing glasses and not having to think about contact lenses.”

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Posted 12 years ago

“overall, really good. still adjusting to needing glasses for up close vision.”

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Posted 12 years ago

“I felt comfortable and trusting of optical express. They answered all my questions and made me feel welcome.”

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Posted 12 years ago

“been a life changing experience”

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Posted 12 years ago

“no regrets, amazing service!”

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Posted 12 years ago

“thanks guys everyone has been friendly, understanding and very lovely putting me at ease.”

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Posted 12 years ago

“I have been more than satisfied with both the level of care, and the outcome of the procedure. Despite some slight issues with near-vision focusing, my vision is much improved and I would have no hesitation to recommend.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews