Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent, v friendly staff”

Helpful Report

Posted 12 years ago

“my eyes where uncomfortable for the first night but i found my eyesight had improved right away the overall experience of having eye surgery has generally been a good one and the staff have been very helpful magic”

Helpful Report

Posted 12 years ago

“worried before surgery, no problems at all after”

Helpful Report

Posted 12 years ago

“Although the original lens replacement procedure was more inconventient (2 trips to London a week apart), I would still strongly recommend the treatment to anyone who was thinking of Eye correcton surgery. I found the later laser correcton was quite uncomfortable, especially compared with lens replacement and I would have prefered to have been told that I would experience more discomfort - it came as a bit of a shock. Better prepare the patient first :-). Very pleased with the results so far.”

Helpful Report

Posted 12 years ago

“My experience having laser correction at Optical Express has been a joy from beginning to end. Starting with my consultation, I was treated with respect, and beyond that, friendliness. The staff were always polite and helpful, willing to answer any and all questions I had before and after I booked. On the day of the treatment the surgery team were very kind in calming any lingering worries and helping me relax before the procedure. The after care so far has been top rate and I cant believe how much my life has been improved.”

Helpful Report

Posted 12 years ago

“would recomend”

Helpful Report

Posted 12 years ago

“If something is wrong Optical Express will do their best to fix it”

Helpful Report

Posted 12 years ago

“All the staff are really helpful and I am made to feel really comfortable when I am in store.”

Helpful Report

Posted 12 years ago

“The staff kept me calm as i was nervous which made the surgery alot better. A few hours after the surgery when i opened my eyes and i was able to see was the happiest moment of my life. Has made my days alot easier awakening and being able to see and im very happy with the outcome.”

Helpful Report

Posted 12 years ago

“efficient speedy and proffesional”

Helpful Report

Posted 12 years ago

“It's worth doing if you have bad eyesight. All the staff were very friendly and helpful. Overall very happy with my experience.”

Helpful Report

Posted 12 years ago

“The staff were all very helpful with answering any and all questions regarding both the surgery and the finacing. The surgery team were also extremely helpful and re-assuring. As everyone else says, I do wish I had done it sooner, as it really is a life changing experience. No more lost glasses, or getting steamed up when going inside in the colder weather. Likely the best money I have ever spent so far.”

Helpful Report

Posted 12 years ago

“It's hard to believe that a 10 minute procedure has change my whole life by removing my dependence on glasses and contact lenses. Now when I'm driving and the sun comes out I can slip on my sunglasses straight away without swapping over glasses for prescription sunglasses. Such a small thing, but hugely significant to me.”

Helpful Report

Posted 12 years ago

“Amazing I can see without contant lenses and glasses.”

Helpful Report

Posted 12 years ago

“Really friendly and professional team. I am so happy with everything.”

Helpful Report

Posted 12 years ago

“Every aspect of my laser eye treatment was extremely professional and enjoyable. Everything was explained to me fully before, during and after the op. I had no worries during any part of the procedure. I would highly recommend this to my friends and family.”

Helpful Report

Posted 12 years ago

“I am just glad to get rid of my reading glasses. The service I received was second to none. Thank you.”

Helpful Report

Posted 12 years ago

“I was considering having laser eye surgery for a long time and I thought now is the time to improve my vision, my eye sight was very bad and now I feel I can do anything without complication. On the day of the surgey I was nervous,but the staff very very helpful and kept me calm and talked me through what was going to happen. During the surgery I could not belive what was happening it all happened so quick and then I was in the recovery room. Only had minor discomfort for an hour after since then everything has been great apart from a little dry eye. 1 month after the surgery I have better than 20/20 Thank you to everyone in Optical Express Renfield Street!”

Helpful Report

Posted 12 years ago

“Extremely pleased with the above, quick, palnless & immediate results, three years on my sight is still very good, worth every penny!”

Helpful Report

Posted 12 years ago

“The acutal surgery was easier than I thought. I have had problems with tired and dry eyes however I have been given excellent care and advise on how to deal with this.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews