Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took me a long time and many years to make the decision to have eye surgery, and I am glad I have done it”

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Posted 12 years ago

“Every time I have visited Opitcal Express I have been pleased with service given. I was very nervous at first about having laser eye surgery but the staff made me feel very calm and comfortable. I was always asked if i had any problems or questions and if I did, the staff seemed happy to help me. I would recommend Optical Express to my family and friends.”

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Posted 12 years ago

“i was greeted by friendly staff, seen to promptly, professionally and with care.”

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Posted 12 years ago

“I'm not sure why I waited so long other than finances. Since having the surgery I am a completely different person, more confident and happier with life and me - It like my guard has been removed and I am how I really am”

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Posted 12 years ago

“I am very pleased with the results and do not need to wear my glasses at all now.”

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Posted 12 years ago

“Surgery is uncomfortable but not painful, and only lasts for a short time. My vision is amazing so the end result is definitely worth it.”

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Posted 12 years ago

“Operation quick and painfree, afterwards (understandbly) eyes were very sore. Took it easy on day of operation and paracetomol eased the pain. So nice to be able to cycle without glasses and go for a run without having to put in contact lenses prior. Also my glasses were thick and ugly and have more confidence in the way I look, happier in myself.”

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Posted 12 years ago

“This is quite a traumatic and apprehesive proceedure for the patient. I have found Optical Express to be sympathetic, caring, informed and efficient at all stages of the treatment. At no time have I had any doubts as to the benefits I could experience. The reality exceeds those expectations, a truly life changing beneficial proceedure. I would readily recommend this surgery to anyone.”

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Posted 12 years ago

“Very happy with all aspects of care and surgery. Thank you.”

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Posted 12 years ago

“The surgery wasn't nice but was painless and over very quickly. Very glad i had it done, as its such a nice feeling not relying on glasses.”

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Posted 12 years ago

“Hi, this is the first time I am writing a review online about a product or a service but i feel I need to share my story with you all. I used to wear glasses and contact lenses since the age of 17. I preffered contact lenses then glasses. I was constantly ordering them online, going for lenses check ups, eye tests and buying solutions. Most frequently I suffered from red eyes from over weraing my lenses. I know that bad as I was always suffereing from dry eyes. My vison was at -4.00 and had remained the same for the last 5 years. I used to find that working long hours in the office wearing contact lenses used to make my eyes even drier because of the environment, I used to hate the fact that when I had to shave my legs I had to wear my glasses in the shower just to see what i was doing. I had to avoid using the pool, jacuzzi and steam room at the gym as the water and chlorine would irrate my eyes. I had to keep my eyes tighly shut on the rides at theme parks and on jet skis on holidays beacuse i was worried about them falling out. Basically I had come to the point in my life when i realised this is effecting my lifestyle. I had to do something about it! I always wanted to get laser surgery done but always had the fear of if something goes wrong. I was told its cheaper abroad but i didnt want to take the risk as its my eyesight. I knew at Optical Express I would be in safe hands. I decided to go for a free consulation at Optical Express. My eyes were suitable for the surgery. I was please that finally i was going to get it fixed. At the time i didnt have the funds to pay upfront for the surgery but I devised a payment plan which suited me and it was interest free which was great. All my aftercare was included and the staff were great. My consultation was in Leicester and my surgery was in Birmingham. I travelled up alone but then had my mum to pick me up. I would recommend that you have someone to take you home as after surgery your vision is very sensitive. You will have to wear sunglasses straight away as your eyes are very sensitive to light. I returned home around 9pm. I decided to have an early night as I had a slight head ache and red eyes. I then woke up the next morning and it was like magic to my eyes. Everything was crystal clear. I couldnt stop staring at everything. It was such a good feeling. My lifestyle started to be more easier as i could enjoy so much more without the worry. The aftercare apoointments went fine and were taken place in my own home town. The optician provided me with drops to keep my eyes moist. My vison is perfect. It has been 2 years since i had it done and its the best thing i ever done and would recommend it to anyone who feels they have been in situations like mine :) Kajal”

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Posted 12 years ago

“My vision is better than 20/20. I have no need of glasses and can do all the things that for many years have been very difficult. Excellent standard of care, superb results and superb after-care.”

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Posted 12 years ago

“I was amazed at how quick the actual surgery was. I was prepared to expect some pain and discomfort which was described to me as entirely normal. I was, therefore, surprised to find I had no pain at all and only once, did I experience a slightly gritty feeling in my right eye. My eyes did water considerably for a couple of hours, but after a short sleep, that too stopped. I can honestly say, having laser eye surgery was one of the best decisions I have ever made. Thankyou!”

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Posted 12 years ago

“very simple and painless procedure producing good results.. All went to plan and has improved many aspects of life.”

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Posted 12 years ago

“over the moon. thank you.”

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Posted 12 years ago

“I was very satisfied with everything, except not being told about the burning smell of the laser, that was an unpleasant surprise!”

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Posted 12 years ago

“Care taken and consideration given throughout”

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Posted 12 years ago

“It has been 2 weeks since I have had laser eye surgery. My eyes had a blood bruise which is now more or less invisible. I have nothing but good things to say about Optical Express, Cardiff. Patient care is phenomenal and nerves were non existent once I spoke to the surgical team. My sister has booked to have her eyes done next month!”

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Posted 12 years ago

“Eye Surgery is the best thing I have ever done!! Definately worth the money. I wish I would have done it sooner!! Everyone at Optical Express has been amazing!!”

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Posted 12 years ago

“it was an amazing day. I knew everything they were doing. they were all very helpful. I was scared about having it done but the people made me feel better. once I had my eyes done I could see better. the after care was amazing. it is the best thing I have ever had done & I have had it done for 3 years now & I can still see just as good as I did when I had it done.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews