Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was always didnt like glasses i went to my native country to get laser treatment i cudnt get it done bcoz i had allergey but that was lucky its made me to come to u guys i feel honoured here i received great care before and after i m enjoying life without glasses thanks to optical express”

Helpful Report

Posted 12 years ago

“Every one here st the clinic has been great and helped me very much.”

Helpful Report

Posted 12 years ago

“I initially visited for laser treatment consultation which proved to not be the solution for me. I am eternally grateful to the optician I saw who was open and honest with me in what I would be suitable for. I subsequently plucked up the courage to go for a further consultation at the Bridgewater Hospital and again was encouraged by the optician I saw. I had my treatment in March, first one eye and then a week later the second eye and so far everything is just brilliant. No more glasses, no more contact lenses. My treatment throughout by all the staff involved from sales/admin all the way through to the medical staff has been excellent. I have seem the same optician again at Sheffield for my follow ups and have very happy with the service received. I would not hesitate to recommend this procedure.”

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Posted 12 years ago

“I am very happy with the result and care I receved”

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Posted 12 years ago

“I was a bit apprehensive beforehand but following surgery I am delighted with the results and recovery. The staff have been surperb.”

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Posted 12 years ago

“From the first time I walked into the clinic I was treated very courteously and promptly. Nothing was ever too much trouble and all of my questions were answered fully and clearly. I would happily recommend Optical Express to any of my friends or family.”

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Posted 12 years ago

“I`m really proud to had eyes surgery, it`s a quick operation and it change my life, perfect vision at the moment.”

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Posted 12 years ago

“It is good not to wear contact lenses or worry about doing sports with your glasses or contacts. My eyes were nipping”

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Posted 12 years ago

“very positive- a little frightening to have eye surgery- but the best decision i have ever made- i have worn glasses for 50 yeras- now the world is clearer, brighter and more colourful- i wish i had done this years ago- thank you optical express”

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Posted 12 years ago

“would recommend, life changing”

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Posted 12 years ago

“Great care and attention at all times”

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Posted 12 years ago

“Should of had it done years ago”

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Posted 12 years ago

“The operation was very quick, during the evening and the first day were beyond painful for me (but they say each person is different). Within a week my eyes felt much better. Dont regret doing it, feel more confident in myself and still go to take my glasses off in the evenings!”

Helpful Report

Posted 12 years ago

“The whole experience to date has been refreshingly smooth, polite, on-time and comfortable. Both at 22 Harley Street and at Westfield, I have been impressed by the friendliness of your personnel, their attention to detail, the availability of the latest equipment and techniques (I had a cataract removed in 2009 and this was much less 'intrusive'). The after care procedures have been fantastic. I have to thank both Bupa and Optical Express for my newly found bright life”

Helpful Report

Posted 12 years ago

“I had worn glasses since thwe age of 4. My old optician advised me many years ago that they did not think that laser surgery would be of benefiit to me. I genuinely beleve that high street opticians have a vested interest in dissuading people frrom undertaking laser surgery as they will experience a loss of revenue from contact lenses and glasses. As a result, I did not enquire about laser sugery until 6 weeks ago. Although a little hesitant, I cired when I found out that laser surgery was possible for me and that it might mean that I would be able to see properly. I immediately set about sorting out how I would pay for it. I now have good eyesight and do not need glasses. I am over the moon and would not hesitate recommending the procedure to anyone.”

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Posted 12 years ago

“No regrets,at all”

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Posted 12 years ago

“would reconmend to others. quick and straight forward. explained all with very good conmunication with all staff”

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Posted 12 years ago

“Since having laser eye surgery i have had better vision and it has helped alot not having to wear glasses or contact lenses it has been worth while and i wish i had got it done several years ago. I would recommend it to anyone who is thinking about as Optical Express look after you during and after the surgery.”

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Posted 12 years ago

“was nice experience and i was happy to see without glasses”

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Posted 12 years ago

“Overall very very good. I would reccomend it and have it done again if I had to.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews