Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always felt like the staff are there to help me should I ever have a problem, from my suregery right through to all my check ups I've been looked after very well, the one thing was I never had a phone call to organise my 3 month check up as I was expecting, I had to phone myself (but this is very minor in comparison to the excellent service I have received up until now)”

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Posted 12 years ago

“I have been very impressed by the level of service I have received from Optical Express from the time I booked the appointment, right through to the follow-up checks. The staff have always done their best to put me at ease and answer all my questions to the best of their ability. I have already recommended LASER eye surgery to a number of my friends due to the excellent results I'm benefitting from.”

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Posted 12 years ago

“Before I had laser eye surgery I had to wear my glasses all the time. It is just fantastic to be able to get up and not have to feel around for my glasses!”

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Posted 12 years ago

“I was a bit worried if I had made the right decision about the laser surgery, I 'm glad I took the plunge. The over all effect is better than I could have imaged it was the best thing I have could have ever done no more glasses or lenses great.”

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Posted 12 years ago

“The surgery was painless and the staff was very helpful and nice. I was not even nervous. After the surgery I felt pain for 3 days, but it was fully worth it. Now my vison is better than 20/20 and I can enjoy my life without glasses. I came back to the sport - gym and it is much easier and more pleasant without glasses. I also feel much more confident. I highy recommend laser eye surgery for everyone!”

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Posted 12 years ago

“Generally staff have been very helpful and attentive, spec Sarah and Toufik. Good experience, even though scary at times. Scary waiting for the treatment to be done and the anxiety of worrying whether the inflammation would go down and no further problems would arise. This dampened my excitment regarding my vision improvement! But am absolutely overjoyed with my ability to see without assistance after 32 years! Overall positive feeling-thank you very much!”

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Posted 12 years ago

“From the very first time I contacted Optical Express, having the operations and the after care has been excellent. I would strongly recommend Optical Express to any of my family or friends.”

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Posted 12 years ago

“having needed glasses all the time I decided to go for laser. Altough treatment was very quick I did not feel well over the weekend. However, vision is much better. Staff have been very good and informative, follow up very good as well”

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Posted 12 years ago

“extremely happy with the results”

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Posted 12 years ago

“I expected less of a result than actually achieved - I can now begin to lead a more normal and active lifestyle.”

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Posted 12 years ago

“good service excellent result”

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Posted 12 years ago

“very smooth and well worth the money”

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Posted 12 years ago

“Staff were very helpful and friendly. The surgery was quite weird but over quickly - I had servere discomfort in my eyes for the first hours. I then went to sleep for an hour and sat in the dark for the rest of the day. After that was almost back to normal, with dry eyes for a couple of weeks. My eyes still feel slightly sensitive and dry, but not as much as when I was wearing contacts. My vision now feels like it's too good to be true.”

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Posted 12 years ago

“As someone who has never had contacts or even put an eyedrop in my eye I was quite nervous about the procedure. The staff have been excellent and the procedure was nowhere near as bad I though it would be, my eyes are improving day by day and I am very happy with the service that's been provided.”

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Posted 12 years ago

“such a shame I had to take 12 years to be ready for the surgery. Glad I had it now. Wow!! Defonatley going to enjoy my holiday to Egypt this May. Thank you Opitical Express.”

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Posted 12 years ago

“Very happy with the service. Big change of quality of life. Would definately recomend it!”

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Posted 12 years ago

“The recovery was awful the first 4 x days but improved a lot from the 5th day onwards. My eye sight now is definitely worth it for a few days of pain and an uncomfortable recovery! Thanks Optical Express, I'm more than impressed!”

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Posted 12 years ago

“Difficult few days and no problems since - well worth it - I would do it again if I had to.”

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Posted 12 years ago

“Delighted with the service from optical express they are very professional, friendly and thorough!! Its great not having to wear glasses or lenses!!”

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Posted 12 years ago

“Experience has been great. Treatment was painless. Staff have been very friendly. Other the first week after surgery I couldnt tell I had any treatment. Having vision felt normal.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews