Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wonderfull. I never Thought i would be able to stop wearing my glasses one day.”

Helpful Report

Posted 12 years ago

“The surgery experience was great - staff explained everything and it was pain free and easy. I had quite a lot of discomfort for about 4 hours afterwards and then no problems. I do have some problems now with fluctuating clarity of vision and particualrly with glare/halos. However , the optometrist continues to answer all my queries and put my mind at rest.”

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Posted 12 years ago

“My experience of laser eye surgery with Optical Express has been a very positive one from the first consultation to the actual day of my proceedure. At all times the staff and medical staff have been very professional, pleasant and given me the information I needed at all times. I am pleased with the aftercare too.”

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Posted 12 years ago

“Would highly recommend anyone to look into this and it has made such simple things in life easier to do and see. I can now see the alarm clock when i wake up, people take it for granted being able to see without glasses and i am 1 month on and still saying wow i can see that!!!!”

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Posted 12 years ago

“extremely satisfied with everything from start to finish wish i had done it earlier”

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Posted 12 years ago

“I was shocked by how quickly I could be treated following my initial consultation but that was great for me as between netball seasons and meant I wouldn't have to miss any games. The surgery itself was very strange and post op I was probably in a little more discomfort than friends who had been treated said they were. But within 10 hours my eyes felt fine and my vision had improved immediately. Excellent results!”

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Posted 12 years ago

“I am so pleased that I took the decision to have surgery. One of the best decisions that I have ever made.”

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Posted 12 years ago

“I had laser eye surgery a month ago today and it is great not having to rely on glasses and contact lenses any more. Since the moment I had it done I have not had to wear glasses at all and had better than 20/20 vision less than 24 hours after the surgery. I am very pleased with the results and would recommend it to others.”

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Posted 12 years ago

“Procedure was very quick and vision improved instantly. As my prescription was so bad before, it is a real breathe of fresh air to be free from constant use of contact lenses and glasses. I am now able to play all the sports I wish without worrying about a contact lens falling out!”

Helpful Report

Posted 12 years ago

“The surgery itself was much more comfortable than I initially expected. The care pre and post operative was good and my near sight vision is great as I no longer have to depend on glasses which is great. It's still early days and I am looking forward to improved distance vision and less glare once the lens' settle down.”

Helpful Report

Posted 12 years ago

“i was very nervous on the day but was very surprised at how quick and painless the actual procedure was. My eyes were very sore after about an hour and ran continuously . next day they were dry rather than sore but could already tell that my vision had improved”

Helpful Report

Posted 12 years ago

“cannot fault care before, during and after surgery. the staff put me at ease every step of the way. the operation itself was far less scary than i thought it would be. only fault i can find was discomfort after the operation. the 24hr post op check was very much appreciated as it reassured me that the discomfort didnt mean anything was wrong. would have liked bandage lenses out sooner, but had to wait an extra day due to store opening times.”

Helpful Report

Posted 12 years ago

“Having worn glasses for over 14 years, optical express have not only improved my vision but also my lifestyle. The service was amazing and the staff are great. I never felt I had nothing to worry about, any questions I asked they were answered honestly which was the most important. If I had to do it again I would definatly go back to optical express.”

Helpful Report

Posted 12 years ago

“A little nervous before the operation but everyone was very professional. The follow up visits were always handled with understanding and everything was explained clearly.”

Helpful Report

Posted 12 years ago

“The staff and surgeons in both Edinburgh and Inverness were very helpful and caring. I got an infection in one eye and the aftercare I recieved from all the Inverness staff exceeded all my expections. I even had drops delivered to my place of work 22 miles away. I had regular check ups up to 3 times a week. I cannot fault the care I have recieved and would recomment Optical Express to anyone interested in replacement lens surgery.”

Helpful Report

Posted 12 years ago

“I've had glasses since I was around 14, and love not needing them anymore. I could see clearly pretty much immediately after surgery, only had some problems with bright lights, which sunglasses took care of. By the next day my vision was very good.”

Helpful Report

Posted 12 years ago

“the outcome was greight with a brilliant outcome and friendly staff.”

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Posted 12 years ago

“the care ive had at optical express has been excellent, I am so glad i had my lenses replaced!”

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Posted 12 years ago

“Cannot believe how fast the results were, it has allowed me to not think about my vision just take it for granted”

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Posted 12 years ago

“I had LASEK surgery which was supposed to have a longer recovery but I experienced no pain and very little discomfort for two days and had completely recovered after that. I was also very pleased with how comforting the staff were as I was very cautious to have the surgury.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews