Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its the best things what i ever done and its the best way to spent many and do something to yourself. I recomende this surgery to my friend and all the people who have problem with the vision. Just do this and be happy!!”

Helpful Report

Posted 12 years ago

“encouraging”

Helpful Report

Posted 12 years ago

“Good experience, seen on time every time, looked after well, make comfortable when needed. Staff are knowledgeable and skilled.”

Helpful Report

Posted 12 years ago

“Everything went well and was satisfied with the treatment and aftercare from the Staff. Only the first two days was there discomfort with my eyes , after that everything was better with my vision getting better each day.”

Helpful Report

Posted 12 years ago

“Did not want to know in-depth details of the procedure as it may scare me and go cold feet. Procedure was fast”

Helpful Report

Posted 12 years ago

“generally very happy with everything . I realise that time is required for perfection but I do feel that this will be arrived at eventually. The staff have all been helpfull and have given confidence with a potentially scary experience.”

Helpful Report

Posted 12 years ago

“I was very pleased with the experience. Everything was explained in detail and any questions answered. The staff were friendly and very helpful at every step of the way and the surgery itself was quick and virtually painfree. I've experienced some dryness and blurring since but this was explained to me and was expected. Overall, very impressed with Optical Express and the professional service I received.”

Helpful Report

Posted 12 years ago

“no pain following op. new lease of life gained, and extremley happy.”

Helpful Report

Posted 12 years ago

“From start to finish my treatment has been absolutely painless. The staff have been great at all times and have always been happy to help and accomdate my needs. I would definetely recommend this treatment to anyone thinking of getting it. It has improved my quality of life tenfold and i couldnt be happier.”

Helpful Report

Posted 12 years ago

“wish i had the surgery years ago. made a real difference to my quality of lift thank you”

Helpful Report

Posted 12 years ago

“After some initial worrying about having the surgery proceedure the staff made me very relaxed and confident that the surgery would be straight forward and have a very positive effect on my day to day life. i am very happy to say they were correct and the results are fantastic. i will definitely be recommending optical express to anyone i feel could benifit from using them.”

Helpful Report

Posted 12 years ago

“Great”

Helpful Report

Posted 12 years ago

“From the first phone call it has been an easy process. The treament was quick and aftercare excellent.”

Helpful Report

Posted 12 years ago

“I am made up that i chose to have laser eye surgery done. I am amazed at the results. Ill never look back!”

Helpful Report

Posted 12 years ago

“Staff are always happy to help. appointments are quick. And the surgey was painless. Great. Love my new vision. Would reccomend it to anyone”

Helpful Report

Posted 12 years ago

“from my appointment in store to having my laser surgery i have been very satisfied the staff are friendly and answwer any questions that you have which put you at ease. I would recomend to my friends and family . the whole experience was fantastic.”

Helpful Report

Posted 12 years ago

“Very satisfied with the whole procedure. Staff have been polite and curtious throughout and results have been better than expected. I woke up the morning after surgery and although my eyes were sore my eyesight was better than it had ever been with contacts. As the weeks have past my eyesight has continued to improve. I can now read the bottom line on the eye charts which I could never of imagined doing while wearing contacts.”

Helpful Report

Posted 12 years ago

“this is my second eye op at op express and i am very pleased with the results and the attention to detail from all members of staff. They have been great”

Helpful Report

Posted 12 years ago

“The pleasure of not needing to wear glasses constantly is something that I would recommend to anyone, life seems easier.”

Helpful Report

Posted 12 years ago

“its booseted my confidence, love my new Eyes”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews