Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic from start to now, just a bit dry after month but vision fantastic”

Helpful Report

Posted 12 years ago

“after an extremely cautious start to my first visit, I was soon put at ease when everthing was fully explained to me. Through the procedure and operations everything was explained in laymans language and all fears put to rest.”

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Posted 12 years ago

“The whole experience has been wonderful and I am more than satisfied with the results. Optical express have been amazing and I would recommend them to everyone”

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Posted 12 years ago

“I would reccommend laser surgery to anyone as it has improved my quality of life and i have not had any problems”

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Posted 12 years ago

“optical express looked after me very well, from pre-op to after care, very satisfied.”

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Posted 12 years ago

“lots of helpful advice and reassurance given... all questions answered.”

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Posted 12 years ago

“only one comment ,i got the surgery in the winter and the day was very blowey and i would recommend the wearing of googles in that instance other than that iam extremely pleased at the outcome .”

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Posted 12 years ago

“I would highly recomend optical express all staff where extremley helpful and made sure all my questions where ans and more.”

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Posted 12 years ago

“I didn't like the actual surgery - although not painful it was uncomfortable”

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Posted 12 years ago

“very satisfied with the outcome”

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Posted 12 years ago

“From start of surgery to afercare could not be more pleased”

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Posted 12 years ago

“happy with a results of surgery”

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Posted 12 years ago

“I have been contemplating having laser surgery for some time and cannot tell you how pleased I am now that I have done it. My eyesight is better than 20/20 something which I did not think was possible. Also the area around my eyes feels healthier as I am no longer pulling/gragging on them daily to insert lenses. I have recommended this surgery and since two of my friends have had it done.”

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Posted 12 years ago

“All fears about the operation were allayed, and overall I am very happy with the service, the after care and the result of the operation. I would recommend the treatment to a friend or family member”

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Posted 12 years ago

“Wish i'd done this sooner, the best thing i've ever chosen to do, very very happy with outcome, wouldn't hesitate if more treatment needed, it is like magic, my sight is better now than when i had to wear glasses and i feel more confident and comfortable. This should be shouted from the roof tops.”

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Posted 12 years ago

“Had my treatment on the Monday and could read car number plates from a distance for the 1st time in over 30 years the next morning -Amazing!! Absolutely wonderful and so painless could not believe how something so amazing can change your life so quickly. Many Thanks to everyone in Optical Express Inverness.”

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Posted 12 years ago

“staff in the aberdeen branch aere always willing to him at anytime and nothing is a problem to them .”

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Posted 12 years ago

“Excellent outcome, excellent service.”

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Posted 12 years ago

“Everthing is okay”

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Posted 12 years ago

“Five years on, I had actually forgotten that even had my eyes lasered. It was a very nice surprise to get a call for my 5 year post-op check as I never actually thought the Optical Express would still be interested on following-up after such a long time. My eyesight is still sharp and allows me to see from very very far!!! Still the best money I've spent on myself.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews