Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“has made a big change to my life”

Helpful Report

Posted 12 years ago

“Scared at first. Day of surgery was made much easier by staff making it more relaxing. Surprised how quickly it was all over. The 3 hours following surgery were the worst and very uncomfortable. Once the stinging wore off after that and dry eyes were worst part but releived by tear drops.”

Helpful Report

Posted 12 years ago

“I decided to have RLE surgery as I wanted to be free of reading glasses. I half expected my distance vision, which has always been very good, to become somewhat worse after surgery. In the event it has not been affected and I am ecstatic about that. Optical Express has been terrific, and I believe the only area which is worse than before at present (glare, haloes and starbursts) will improve over months as my brain adapts. Maany thanks to all those involved, and I will certainly highly recommend the RLE procedure in general and OE in particular.”

Helpful Report

Posted 12 years ago

“Best thing ever. Wish I had done it sooner. Had a really good experience. No issues.”

Helpful Report

Posted 12 years ago

“Everything that was explained to me at the start of the process was clear and my recovery has been great, with better than 20:20 vision to show for it. No complaints.”

Helpful Report

Posted 12 years ago

“Really impressed overall. Kept well informed and the surgery went very smoothly. A really positive impact on the quality of my life.”

Helpful Report

Posted 12 years ago

“I am extremely satisfied with the exerience. I had been thinking of having the treatment for the last 10 years but I have always been too scared to actually make an appointment to check the suitability. I approached Optical Express because of a colleague passing me a voucher after she had eye laser surgery. The customer service has been excellent from the very start and all staff has been extremely attentive, helpful and friendly. A minor fear I had, was about being under pressure to get the deposit from me, but I never was under this impression and this is a fundamental point for me as, just like for many other people, feeling that pressure means you feel you are to them just another source of income rather than a person, and this would scare me away. The resullts are excellent and I don't think I could have imagined anything better than this.”

Helpful Report

Posted 12 years ago

“very satisfied with the treatment and would highly recommend it to friends and family. Still trying to get used to just how much i can now see”

Helpful Report

Posted 12 years ago

“with such a relatively high presription I was advised that my eyesight would be better than glasses and not as good as contact lenses - it seems that have reacted wll to treatment however and can see as good as contact lenses already - with "improvement still to come".”

Helpful Report

Posted 12 years ago

“very bad few hours after the surgery, if a further procedure was needed to 'top up' my vision i probably would not go through with it. But the change is so dramatic i would do it from scratch again”

Helpful Report

Posted 12 years ago

“Whole experience very good. Helpful staff and surgery sucessful.”

Helpful Report

Posted 12 years ago

“Improved vision and general quality of life. Very pleased! Thank you!”

Helpful Report

Posted 12 years ago

“At first didn't believe how well the surgery would work and how quick the time between being able to see clearly again. Unbelievable results”

Helpful Report

Posted 12 years ago

“Staff excellent and put me at my ease on day of surgery. It has been a life changing experience for me.”

Helpful Report

Posted 12 years ago

“i didn't experience any pain after surgery, my vision is better than expected, my dryness afterwards improved and is better that before my laser treatment and definately i would do that again!”

Helpful Report

Posted 12 years ago

“I found my experience excellent. Best thing iv ever done.”

Helpful Report

Posted 12 years ago

“My experience was quite unique. The day I had the surgery done, the weather was unusually sunny. This caused a lot of discomfort on the journey home form the operation. However, I would still highly reccomend anyone getting the surgery done, as the discomfort lasted only a matter of hours. The benifits have thus far outweighed the discomfort and I hope they continue to do so.”

Helpful Report

Posted 12 years ago

“Totally satisfied in all respects. Would definately recommend to anyone.”

Helpful Report

Posted 12 years ago

“Overall an excellent service that I've found very beneficial, I did personally find the surgery unplesant and have had problems with bright lights since my surgery. The staff have all been very focused and helpful during my after care.”

Helpful Report

Posted 12 years ago

“I am a dog groomer I was short sighted but in the last three years have had difficulty working with my near vision, I could see better without my £400 vari focals than I could with them but one with one eye. so had lots of eye strain. I can now see perfectly near vision. Distance vision in my right eye is extremely good the left eye not so good. But overall I am very good bear and far vision. I am very pleased with the overall result. Your staff are all lovely and I have been well looked after. I have no complaints. But if you could tweek the left eye to be a pefect as the right eye that would be wonderful/ Thank you again”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews