Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was worried to begin but was reassured by the staff and surgeon on the day of the surgery. I was explained and advised correctly as to what precautions were to be taken beforehand of the surgery. During the surgery I was comforted and given reassurance everything would be fine and not take long. I am really happy everything worked out and would definately recommend this treatment to all friends and family. Thank you.”

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Posted 12 years ago

“it is amazing what they can do now with your eyes, the operation was pain free and its nice to have the choice not to wear glasses any more ,just waiting to drive at night now !”

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Posted 12 years ago

“The consultation had been very good, everything had been explained in detail, day of the surgery was very long but it was all worth it, staff was very friendly and supportive, both the Optometrists were very in answering questions and carefully listening to what i had to say and honestly have been very satisfied with their answers and support.”

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Posted 12 years ago

“much easier than i thought it would be. they were very reassuring and set my mind at ease. The discomfort was far less than expected. definately the best thing i have spent my money on and would thoroughly recomend to anyone.”

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Posted 12 years ago

“daunting surgery but easy pain free and worth every penny”

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Posted 12 years ago

“I am so happy with my vision. It feels great to wake up and do everything without glasses or contact lenses. This has been life changing and I would definitely recommend to friends and family. Very satisfied with the results.”

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Posted 12 years ago

“I found that my worsening eyesight was affecting my mood, lifestyle and confidence. I hated wearing glasses and found not being able to see properly frustrating. Since surgery - although the improvement has been slower than anticipated - my life has returned to be much fuller and I am tons happier.”

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Posted 12 years ago

“I have had poor eyesight for many years. I had laser eye surgery 18 months ago and have just had an enhancement. Very satisfied with the experience start to finish”

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Posted 12 years ago

“easy process with excellent results”

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Posted 12 years ago

“The whole procedure was comfortable and quick and staff were very friendly. I am now able to see better than i did with glasses of contact lenses.It's amazing! I would definitely recommend this treatment to anyone.”

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Posted 12 years ago

“from the initial consultation the whole process was very professional and surgery was excellent and care was brilliant”

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Posted 12 years ago

“Worked better than expected without a need to worry when looking back on everything, Surgery was not what I expected and would not worry one bit if had to retake the procedure, Vision has changed how I live”

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Posted 12 years ago

“Was well worth the wait and glad I made the choice in the end to have it done.”

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Posted 12 years ago

“Optical express has been excellent. They have a good post operation program which ensures that you are able to discuss any issues easily, and they take very good care of you. Overall I have been very happy with the service and I would recommend it to others.”

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Posted 12 years ago

“Was quite scared at first but was comforted by the staff and would go through it again”

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Posted 12 years ago

“Optical Express customer care is second to none. My partner suffered a heart attack after my first eye surgery and the staff at the Cambridge branch could not have been more helpful or kind. I would not hesitate to recomend the surgery to anyone. Thank you.”

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Posted 12 years ago

“From my consultation to the operation, and follow-up appointments, all staff were very attentive and informative. Any questions I had were answered. I would recommend Optical Express to friends and family. I wish I had done it years ago, it has made a vast difference to my everyday life, and has enabled be to follow the career I wanted.”

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Posted 12 years ago

“well to be fair I was scared at first, but i was soon put to rest with the questions I had to ask. Within one week I was more confident in doing things and seeing in distance which was my main problem. Thank you so much for all your expertise, it has helped a great deal.”

Helpful Report

Posted 12 years ago

“I was nervous before surgery but the staff that performed the surgery were fantastic, especially the nurse in the surgery room, they really put me at ease throughout. My vision is now 20/20 and my glasses have been put away! I feel much more confident now and love not needing glasses.”

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Posted 12 years ago

“Surgery was quicker than expected. No pain at all and staff were very encouraging and friendly. Excellent after-care experience.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews