Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“happy with a results of surgery”

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Posted 12 years ago

“From start of surgery to afercare could not be more pleased”

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Posted 12 years ago

“very satisfied with the outcome”

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Posted 12 years ago

“I didn't like the actual surgery - although not painful it was uncomfortable”

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Posted 12 years ago

“I would highly recomend optical express all staff where extremley helpful and made sure all my questions where ans and more.”

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Posted 12 years ago

“only one comment ,i got the surgery in the winter and the day was very blowey and i would recommend the wearing of googles in that instance other than that iam extremely pleased at the outcome .”

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Posted 12 years ago

“The initial operation was slightly more discomforting than I was expecting. After 3 hours the eyes began to heal themselves. Since then and more expecially the next day, my life has been completely transformed after wearing contact lenses for 20 years. 3 months on, I don't even think about the operation as having perfect vision has become the norm. First class results from a very professional outfit!”

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Posted 12 years ago

“I am very happy to do surgery .i will recommend optical express to my relatives and friends”

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Posted 12 years ago

“The whole experience was very worthwhile and my life since this is greatly improved, the staff were very helpful and reassuring, and the treatment couldn't have gone better, greatly recommended”

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Posted 12 years ago

“I had Lens Replacement Surgery in January 2011 and I can quite honestly say it was the best thing I have ever done. My eyesight is now better than 20/20 and I have not had to wear glasses since. Everything went smoothly no complications and the Optical Express staff were very professional and helpful. Aftercare has also been exemplary and I would not hesitate to reccomend this procedure to anybody. 100% satisfied.”

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Posted 12 years ago

“Apart from a delayed start to my first appointment every appointment after that has been on time and has run very efficiently. I have experienced great customer service and after care and I am glad I came to optical express to have the laser eye surgery done.”

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Posted 12 years ago

“From my initial consultation through surgery and the after care check ups my experience is on that has improved my day to day life. I would recommend others to have little reservation about going ahead with the replacement lens surgery.”

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Posted 12 years ago

“The surgery was quick without any problems. The aftercare extremely good and very pleased with the results. However, I have noticed that my left eye is not as strong as my right but I hope this will improve by my three monthly visit. Otherwise brillant...”

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Posted 12 years ago

“After years of thinking about surgery I finally went for the plunge as I knew I had a check up pending and needed new glasses anyway (although my prescription was stable). The surgery was quick with only some discomfort experienced during the first 24 hours. My first month has been great and I am very glad I had it done. Aftercare has also been excellent.”

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Posted 12 years ago

“It has been so easy and my vision is better than I could have imagined”

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Posted 12 years ago

“I had my eyes done on 08 Aug 2008 and it was the best thing I have ever done. Only a person who wears lenses or glasses could understand the real difference. To get up in the middle of the night and see ! Not to find lenses all gone hard at the side of the bed where you have missed the contact lens pots. No more eye infections, tired or itchy eyes. To jump in the pool and go swimming. I still rave about the convenience. From beginning to end it was so easy. No pain at all. I could see within hours. And even better still I have recommended friends and family. They have received their lives back and I have been paid for it with the referral scheme. Optical Express were amazing and Laser Surgery was and is still the best money I have ever spent !”

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Posted 12 years ago

“very happy with the treatment and the aftercare treatment. couldnt recommend it anymore to people,”

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Posted 12 years ago

“changed my life, hated glasses, would recommend to any one who was frightened of have the treatment , brilliant ,very happy with the result”

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Posted 12 years ago

“This has been one of the best things i have ever done. The staff from the minute i entered for the first appointment right through to surgery and after care have all been so helpful and considerate. I am so pleased with the experience i have had at optical express and would reccommend it too anyone considering it.”

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Posted 12 years ago

“Thoroughly pleased with service and results”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews