Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vision is much better than expected. Aftercare is excellent. Dry eyes some of the time, but it's worth it.”

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Posted 12 years ago

“This treatment change my life in a good way.”

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Posted 12 years ago

“From the initial consultation through to surgery and after care procedures I was looked after by a very competant team. I would not hesitate in having the treatment again, and would recommend to anyone considering eye correction treatment.”

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Posted 12 years ago

“not having to wear glasses and having to take atm least 3 pairs everywhere is fantastic. tyhe the confidence i have now in everything i do, has given me a new lease of life”

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Posted 12 years ago

“I have worn glasses/lenses since primary school. I was very anxious about the procedure but it all went very well. The surgery results are better then I had hoped for. The dryness is settling and night vision slowly improving.”

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Posted 12 years ago

“Very satisfied with results, can now do alot more sports without the need of glasses or worry about contacts. Finally swim without worry about losing a contact.”

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Posted 12 years ago

“Very satisfied, the staff are welcoming and answer any questions that I have had comprehensively.”

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Posted 12 years ago

“Excellent and would do it again. Every member of teams involved from reception to medical staff, fantastic people.”

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Posted 12 years ago

“Happy with the treatment and care I have received. Quite painless which supprised me a bit as I expected to suffer a little more discomfort.I do beleave it will improve quality of my life .thank you”

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Posted 12 years ago

“the surgery was very well performed, everything was explained. the aftercare was good. following on the topup correction has made a big differance.”

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Posted 12 years ago

“It was very good. All the staff were friendly, comforting and very helpful.”

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Posted 12 years ago

“Really happy with the result. Just had my second eye done a week ago but my eye sight is really good already would recommend it to anybody . The staff at the shop were all really friendly and helpful. I was a little worried before I had the first eye done but the staff put me a ease. Thanks optical express.”

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Posted 12 years ago

“Should of had it done earlier has stopped all the bother of lens and glasses. For rest of time no need for putting lens in each days and having to carry around glasses as well just in case of problems . Looking forward to going in swimming pool on holiday and being to be able to see everything under water.”

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Posted 12 years ago

“it was wonderful all the information i need to know was explain to me.”

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Posted 12 years ago

“I didn't realise just how much better your vision can be when you choose to take action to correct your vision using Laser treatment. When you are thinking about it you don't realise just how much your life is improved. No more searching for glasses in the morning. No more eye regime before bed (removing contact lenses). Just simple living.”

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Posted 12 years ago

“The staff were all very professional and friendly, and made me feel confident about the procedure and answered all questions i had with clarity. I would recommend this procedure to friends/family as my vision, only 4 weeks on has improved no end and its still in the process of healing. All in all, i am very happy with the service from start to end.”

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Posted 12 years ago

“i was very very frightend of the op. [but theres nothing to be frightend about its so quick and easy]”

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Posted 12 years ago

“was really worried but on the day everything went fine, and the very next day I had my eye sight back. I have had no problems and everything went smoothly.”

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Posted 12 years ago

“Staff at clinic very professional and attentive. This is reassuring as the decision to have eye surgery is a big one. The difference eye surgery has made to my life is beyond words. The easiest way of describing the difference to vision from wearing glasses is that it's like lifting a smeary polythene sheet away.”

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Posted 12 years ago

“Staff have always been polite and ready to answer my questions with detail when necessary.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews