Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,216 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have worn glasses and contact lenses for many years and suffered from eye infections due to over wearing of contact lenses. It is great to have freedom from this. The consultation was very good, all my questions were answered fully and any fears were explained. Although the sales staff were a little pushy about having the surgery quickly. The surgery was great, very quick and painless. The surgeon was very friendly and reasuring. Follow up support has been great and my vision is fantastic. Overall I am very happy with my decision.”

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Posted 12 years ago

“I would recommend this to anyone who is burdened with glasses and contact lenses which get in the way of an active life. The treatment is quick and recovery does not take too long and is well worth it.”

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Posted 12 years ago

“Was really nervous beforehand, No need to be at all, vision is excellent now and i suffered no pain during the surgery. The after care was fantastic and didnt really suffer any pain after the surgery. Woiuld do the whole thing again. only dicomfort for 10 mins a couple of days after surgery.”

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Posted 12 years ago

“Although not looking forward to undergoing anything to do with my eyesight, especially an operation, I am truly amazed how smooth and efficient from the 1st visit to diagnose my problem, to each of the operations and the aftercare service, I have received. All of my fears were put at ease and each step of the operations fully explained. I would thoroughly recommend the procedure to anyone with the same problems with their sight and thank all concerned at Optical Express.”

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Posted 12 years ago

“i have been really happy with the experence. i have been treated really well by all the staff and only felt discomfort for a few hours after i had it done. since then everything has been brilliant.”

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Posted 12 years ago

“quick and easy. didn't expect to be out of surgery so quick. after care is very good and i am very happy with the results.”

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Posted 12 years ago

“The overall experience was very pleasent, from the consultaion to the surgery was quick, recovery was quick and all the follow up appointments were extremely reassuring and helpful! Very good experience with optical express, I have already refered a friend they have already had surgery and are very satisfied with theirs too!”

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Posted 12 years ago

“Staff were very reassuring, procedure was expalined clearly and everything went according to plan,. Very good service.”

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Posted 12 years ago

“The week between having the 1st eye done and the second was the worst, afterwards the vision gets better day by day and it is very exciting. There are a few things that will take longer to get better, but it is worth it.”

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Posted 12 years ago

“Have sometimes had dry eyes. Need to use drops. Overall it has been a very good experience.”

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Posted 12 years ago

“I wish I had known about this procedure years ago. I would have saved a fortune on spectacles and been able to wear stylish sunglasses in the Summer!”

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Posted 12 years ago

“had my referal in glasgow treatment in edinburgh checkups in glasgow i was very well taken care of all questions answered well and when i had to phone with a problem they were very helpfull very pleased with my care”

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Posted 12 years ago

“My experience of laser surgery through Optical Express has been impressive. Efficient, throrough, patient-centred (particularly in after-care), professional and easy to access.”

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Posted 12 years ago

“A good example of operating the principle of economies of scale, without devaluing the customer experience”

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Posted 12 years ago

“Overall everything went really well. Even the day of the operation I was taken care of really well and everyone was very friendly and undertsanding. I am realy happy with the surgery and the outcome. I will recommd a friend coming to optical express especially in harley street.”

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Posted 12 years ago

“I originally had a consultation in 2009 and realised that I could be free from glasses with horrible thick lenses at last. I really don't know why but I just couldn't say yes to it then. Freedom from glasses was offered but I didn't have the courage to do it. Optical Express never gave up sending marketing information and eventually their persistance matched a moment when I felt I could do it. And I did. With the help of amazing staff from the first hello, the whole process, let alone the outcome, has been incredible. Thank-you.”

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Posted 12 years ago

“The whole process from start to finish has involved thorough and efficient care. I felt fully informed and consulted at each step within the process and understood what was happening and why even down to the technical details of the proceedure itself. Staff have been supportive and caring throughout.”

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Posted 12 years ago

“very helpful and I would reccommend you guys. Seeing things clearly is a joy.”

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Posted 12 years ago

“very happy with all aspects of the procedure, my vision is now better than i could have believed, would happily recommend lens replacement to anyone. thank you optical express.”

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Posted 12 years ago

“I hated the first day , immediatly after the surgery, but as the days have gone by and the memory dims the eyesight remains clear and good.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,216 reviews