Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.21

4.2 Rating 921 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unimpressed. Upon receipt of the flowers the person complained immediately about wilted and broken flowers.”

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Posted 4 years ago

“Order Tue night, driver called Wed to say on the way but didn't arrive until Thursday noon. Box was soaked and flowers had come out of vase and were scattered. It's Xmas and I realize you are busy but ugh. See photo for what was delivered.”

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Posted 4 years ago

“I ordered a potted plant to be delivered the next day to my friend for her birthday. I later received an email telling me my order was "on hold", and when I called the florist to ask why they told me it's because the item was out of stock. They said I could pick something from their selection that cost the same amount of money I had paid, but they didn't actually have anything similar. The best they could offer me was a bouquet of flowers that would cost $10 more. Paying more money for a product that's not what I wanted in the first place is bad enough, but when I asked if they could atleast send me a picture of the bouquet so I knew what I was paying for, they said that would cost me extra too. This is poor customer service... if you don't have an item, you should simply update your ordering service to say "out of stock" or "sold out", not offer the customer something totally different (after they've already paid) and have the audacity to charge them extra for it. My friend received her bouquet and she was happy with it, but I will not be ordering from this florist again.”

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Posted 4 years ago

Dear Anonymous, When we had spoken to you regarding the plant being sold out the previous day, you approved the change to fresh cut flowers. Prior to this approval, you wre not yet charged, order was on hold pending your approval. Furthermore, our minimum for delivery is $35, hence why we needed to upgrade the product to allow for it to be delivered. We are happy your friend was happy with the end result.

Posted 4 years ago

“I thought that the bear will be the same as shown in your site ‘a cuddly bear’ but its not and it also says there its about 12inches, please don’t give false information 🙈 this is my first time to do online delivery its quite disappointing.”

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Posted 4 years ago

“I thought that I had sent flowers to Germany online only to discover, 12 hours later, that this did not happen. There was no prompt online to let me know that international shipments were no longer possible and/or difficult to make. Consequently, I missed sending flowers to my aunt's funeral on time.”

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Posted 4 years ago

Thank you you for your feedback. We had a notice that due to COVID-19 our services are limited. We apologize for the inconvenience.

Posted 4 years ago

“I ordered the 125$ arrangement, total of 150$ with everything, and I was disapointed in the basket my mother received. I understand it's not exactly as shown in pictures, but I did not get my value.”

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Posted 5 years ago

“Not a happy customer. Ordered days in advance for delivery on Mother’s Day yet recipient never received the order. No notification sent to sender nor recipient advising reason on failure of service, highly disappointed.”

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Posted 5 years ago

“Excellent delivery, however the quality of flowers unexpectedly poor. I would have preferred fewer flowers than a large bouquet with half of the flowers wilted and broken. Hopefully quality will improve after Covid-19 crisis. Previous order was satisfactory.”

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Posted 5 years ago

“I was pleased that the delivery arrived before noon - that was great. However I was disappointed that my order wasn't complete - missing the box of chocolate I paid extra for. I called the store and the apologized and said they would try and ship it out later in the afternoon. That wouldn't work as we were leaving after lunch. They are a 1 minute drive down the street and refused to send someone to deliver it immediately. I won't be placing an order with them again - lost my business. As a local florist they are about 20-30% more expensive than others, yet I chose to buy from my local florist. Things change.”

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Posted 5 years ago

“Today I was actually very disappointed. I ordered a Christmas arrangement online for my mother who is in long term care and since the website accepted the address where it was to be sent I assumed it would be delivered but then was told today they don't deliver that far. If that was the case my order should not have been processed, possibly you should change the delivery area on your website!!”

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Posted 5 years ago

“I debated about writing a review.....A couple of weeks ago I ordered an arrangement of colourful flowers in a vase as a congratulations for my Son's girlfriend. When the flowers arrived they weren't in a vase at all. They were stuck in a piece of oasis that was wrapped with cellophane. The bouquet had an odd colour combination and the mauve daisies were turning brown in the center.When I called to complain, I was told they would look into it. I received an e mail stating that the designer mis read the order and I was credited for the vase, which was all they could do at that point. But, it still didn't change the fact that the daisies were way passed their life span and the designer must have trouble with colour combinations. P.S. I have been a Florist myself for over 34 years. That is why I called direct and placed my order. Delivery was on time, but quality was way off the mark.It made me sad. Cause this was a very special occasion.”

Ottawa Flowers Inc. 2 star review on 31st May 2019

Helpful Report

Posted 6 years ago

Good morning, We are saddened that you do not like the yellows, lavender, red & white combinations. We have many colors available at all times, could have easily done a different combination if requested. We would like to offer you a $25 in-store credit towards your next purchase as our apology for color & daisies (although they look good in the picture).

Posted 6 years ago

“I have ordered from Ottawa flowers for over the last six years with no issues. I recently placed an order for mother’s Day, I went based on the picture on the website. The flowers I got looked nothing like it, all the flowers were dead and had no vibrant colour to it. My mother was very disappointed with what I got her leading me to go return the 90 dollar flowers and get a refund.”

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Posted 6 years ago

“Order was not delivered on date requested. You also messed up my order. Horrible service”

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Posted 6 years ago

“I have used this service for Mother's Day for the last five years or so and have always been satisfied with it. This year, I received my order confirmation, and the next day found out that the payment had not gone through via my mother, who had had to pay for the flowers herself. The page gave the impression that the order was being processed in the moment but that seems not to have been the case. They did not even email me to let me know. Would hesitate to use the service again as a result.”

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Posted 6 years ago

“Flowers delivered did not look anything like the picture.”

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Posted 6 years ago

“Happy with flowers; but Was not told that flowers were unable to be delivered and left unattended if temperature was below 0. I was therefore charged again for delivery and missed he delivery date of a very important date.”

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Posted 6 years ago

“Order has been on hold for 24 hrs Normally the service from Ottawa Flowers is better.”

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Posted 6 years ago

“The Christmas cactus I bought for my sister was not as lush depicted - looked very hastily and shabbily put together. I have used you for all my flower needs and this was my first disappointment. You can do better!”

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Posted 6 years ago

Hi Deborah, we would love to rectify this issue with you, could you please call the office and provide order details for this. 613-737-5555

Posted 6 years ago

“Poor customer service. Couldn't be bothered to return my phone call to answer a few questions about the product I was interested in buying.”

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Posted 6 years ago

We apologize for the inconvenience as we are overwhelmed during the holiday season. Here is the direct cell number for our manager Pavel. He would be happy to address any issues you may have. Feel free to give him a call any time: 613 762-9781 Please accept our apologies again Ottawa Flowers

Posted 6 years ago

“Placed a call yesterday for some information. Left a callback number. No one called back and it's been about 24 hours. Guess there are other florists in Ottawa that would appreciate my business :(”

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Posted 6 years ago

Ottawa Flowers Inc. is rated 4.2 based on 921 reviews