Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.27

4.3 Rating 836 Reviews

81 %

of reviewers recommend Ottawa Flowers Inc.

4.3

Based on 836 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 29th March 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the 125$ arrangement, total of 150$ with everything, and I was disapointed in the basket my mother received. I understand it's not exactly as shown in pictures, but I did not get my value.”

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Posted 3 years ago

“Not a happy customer. Ordered days in advance for delivery on Mother’s Day yet recipient never received the order. No notification sent to sender nor recipient advising reason on failure of service, highly disappointed.”

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Posted 3 years ago

“Excellent delivery, however the quality of flowers unexpectedly poor. I would have preferred fewer flowers than a large bouquet with half of the flowers wilted and broken. Hopefully quality will improve after Covid-19 crisis. Previous order was satisfactory.”

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Posted 4 years ago

“I was pleased that the delivery arrived before noon - that was great. However I was disappointed that my order wasn't complete - missing the box of chocolate I paid extra for. I called the store and the apologized and said they would try and ship it out later in the afternoon. That wouldn't work as we were leaving after lunch. They are a 1 minute drive down the street and refused to send someone to deliver it immediately. I won't be placing an order with them again - lost my business. As a local florist they are about 20-30% more expensive than others, yet I chose to buy from my local florist. Things change.”

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Posted 4 years ago

“Today I was actually very disappointed. I ordered a Christmas arrangement online for my mother who is in long term care and since the website accepted the address where it was to be sent I assumed it would be delivered but then was told today they don't deliver that far. If that was the case my order should not have been processed, possibly you should change the delivery area on your website!!”

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Posted 4 years ago

“I debated about writing a review.....A couple of weeks ago I ordered an arrangement of colourful flowers in a vase as a congratulations for my Son's girlfriend. When the flowers arrived they weren't in a vase at all. They were stuck in a piece of oasis that was wrapped with cellophane. The bouquet had an odd colour combination and the mauve daisies were turning brown in the center.When I called to complain, I was told they would look into it. I received an e mail stating that the designer mis read the order and I was credited for the vase, which was all they could do at that point. But, it still didn't change the fact that the daisies were way passed their life span and the designer must have trouble with colour combinations. P.S. I have been a Florist myself for over 34 years. That is why I called direct and placed my order. Delivery was on time, but quality was way off the mark.It made me sad. Cause this was a very special occasion.”

Ottawa Flowers Inc. 2 star review on 31st May 2019

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Posted 4 years ago

Good morning, We are saddened that you do not like the yellows, lavender, red & white combinations. We have many colors available at all times, could have easily done a different combination if requested. We would like to offer you a $25 in-store credit towards your next purchase as our apology for color & daisies (although they look good in the picture).

Posted 4 years ago

“I have ordered from Ottawa flowers for over the last six years with no issues. I recently placed an order for mother’s Day, I went based on the picture on the website. The flowers I got looked nothing like it, all the flowers were dead and had no vibrant colour to it. My mother was very disappointed with what I got her leading me to go return the 90 dollar flowers and get a refund.”

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Posted 4 years ago

“Order was not delivered on date requested. You also messed up my order. Horrible service”

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Posted 4 years ago

“I have used this service for Mother's Day for the last five years or so and have always been satisfied with it. This year, I received my order confirmation, and the next day found out that the payment had not gone through via my mother, who had had to pay for the flowers herself. The page gave the impression that the order was being processed in the moment but that seems not to have been the case. They did not even email me to let me know. Would hesitate to use the service again as a result.”

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Posted 4 years ago

“Flowers delivered did not look anything like the picture.”

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Posted 4 years ago

“Happy with flowers; but Was not told that flowers were unable to be delivered and left unattended if temperature was below 0. I was therefore charged again for delivery and missed he delivery date of a very important date.”

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Posted 5 years ago

“Order has been on hold for 24 hrs Normally the service from Ottawa Flowers is better.”

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Posted 5 years ago

“The Christmas cactus I bought for my sister was not as lush depicted - looked very hastily and shabbily put together. I have used you for all my flower needs and this was my first disappointment. You can do better!”

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Posted 5 years ago

Hi Deborah, we would love to rectify this issue with you, could you please call the office and provide order details for this. 613-737-5555

Posted 5 years ago

“Poor customer service. Couldn't be bothered to return my phone call to answer a few questions about the product I was interested in buying.”

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Posted 5 years ago

We apologize for the inconvenience as we are overwhelmed during the holiday season. Here is the direct cell number for our manager Pavel. He would be happy to address any issues you may have. Feel free to give him a call any time: 613 762-9781 Please accept our apologies again Ottawa Flowers

Posted 5 years ago

“Placed a call yesterday for some information. Left a callback number. No one called back and it's been about 24 hours. Guess there are other florists in Ottawa that would appreciate my business :(”

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Posted 5 years ago

“Lovely flowers. Staff could be a bit more organized and/or communicate better. Arrangement needed to be ordered and be delivered the following week. Customer requested she be notified when it was ready for delivery, so message could be added for special gift. None of that occurred. Gift delivered. To correct address, I assume. No name, no message. One expects better service at this price point.”

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Posted 5 years ago

Dear Regina, We apologize for the misunderstanding that occurred with your order’s card message. We were under the impression that you will call us to provide the message as agreed with the customer support agent you spoke to. Never the less, we take full responsibility for not double checking the order before shipping it to make sure it had the card message. Because of this, we have implemented a new order processing procedure that will prevent issues like this happening in the future. The Ottawa Flowers Team

Posted 5 years ago

“I ordered flowers two times from Ottawa Flowers. Both times they had flower substitutions that changed the bouquet considerably from the picture, what was received looked like a $15 bouquet from supermarket. Both bouquets had very common flowers, roses, tulips, daisies. First time they called about the substitution, but not the second time. Will not be using their services in the future.”

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Posted 5 years ago

“Here’s the review from the person who received it: “I do not think you should use the recent people. They had a lot of filler - ferns. Some petals dropped in package; some dropped in arranging, some dropped as placing container. All first hour.” That and the flowers arrived after dinner time.”

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Posted 5 years ago

“The flowers were beautiful but the delivery process was horrendous. They tried delivering without calling first and then told me it would be another $20 to attempt a 2nd delivery. The second time they phoned so were successful. You can phone first without ruining the surprise which they did the second time anyways. $40 to deliver a $70 bouquet is insane. Clearly their profit model is on deliveries and not flowers...”

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Posted 5 years ago

“I ordered a premium bouquet on mother's day and the bouquet that was received was barely big enough to qualify as basic. I paid $141 for something that can be had anywhere for less than $50 delivered. And to top if off, my wife got the bouquet at 9pm.”

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Posted 5 years ago

Ottawa Flowers Inc. is rated 4.3 based on 836 reviews