Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.27

4.3 Rating 828 Reviews

81 %

of reviewers recommend Ottawa Flowers Inc.

4.3

Based on 828 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 29th March 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers and never delivered. Could not get a hold of the company all day and no response from them or a courteousy call or email as to why the order was not fulfilled. Bad customer service. Would not use them again”

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Posted 3 years ago

“If i had a chance not to give a star, I would. Poor customer service, poor quality, poor communication. I will share my story as I think i need to be heard. I haven’t seen my mother for 3 years and I wanted to do something nice and choose a good quality flowers with the service. As eblooms mentioned that they are “awarded flowershop in Ottawa” I decided to give it a try. Spending over 160$ on the bouquet, I was told my Mom will receive flowers in the morning. So guess what? It is 7 pm and yet no flowers. I tried to contact the store, but no answer, no one returning the calls nor answering my email. I contacted the life chat and Emily ( who I think should not be working in Customer Service) was very rude, did not answer any of my questions and at the end just disabled my access to the life chat. Well oh well. Im sitting here and hoping for the best. My first and last time having business with this company, and I will also assure my friends and family not to have any business with this flower shop.”

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Posted 3 years ago

“They failed to deliver the Mother’s Day flowers on time. I ordered on Saturday and did not get the order today (will it even arrive tomorrow?). Also you cannot speak to a person, there is no answering machine, there is no live chat function and no emails were returned. I had to turn to Facebook to get a response and was told there is no way to know if my flowers will arrive. $200 for Mother’s Day down the drain. Read Yelp reviews with similar experiences; this company is not reliable.”

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Posted 3 years ago

“First delivery attempt failed doubly: the crystal vase I had ordered was broken in delivery, and I was promised an afternoon delivery. (This spoiled the surprise as well). Furthermore, after adjusting plans to remain home to wait for second delivery, received an email...after closing hours...that no one was home (!). Unreliable service”

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Posted 3 years ago

“The middle picture is what was advertised thru Ottawa Flowers and what I THOUGHT that I had purchased for my Daughter for Mother's Day. The other pictures are what she actually recieved complete with: dead/wilted Daisies, a rotten Kiwi fruit, 2 lemons (???) 4 apples and 2 oranges...looking NOTHING at all like the advertised picture! Completely shameful false advertising! Shame on you!!!!!”

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Posted 3 years ago

“Never delivered my mom's flowers for Mother's Day. They took wayy too many orders and were overbooked. They called me past 6.30PM on Mother's Day to let me know that they were not going to honor my order. I was not happy at all with my experience. They could have taken few orders if they knew they couldn't make it, at least I would have gone with another vendor.”

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Posted 3 years ago

“There is really nothing worse you can do to a customer than not delivering flowers on Mother's day. I paid $140.12 for a Mother's day order to be delivered and it never arrived. Even after chatting 3 times with customer service. No phone number to call other than a chat line. No ability to leave contact info/message via email. Horrible. Do NOT deal with this company!!”

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Posted 3 years ago

“The middle picture is what was advertised (Fresh Fruit and Flower Basket) and what I THOUGHT I had purchased for my Daughter for Mother's Day from Ottawa Flowers. The rest of the pictures are of what she actual recieved including: wilted/dead Daisies, a rotten Kiwi, 2 lemons(???) 4 apples and 2 oranges...disgraceful false advertising!!!”

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Posted 3 years ago

“This is the second time I am ordering from you guys, and in the flower delivery department, I am delighted. But when I tried to order the second time, I didn't have my password, and when I pressed the find my password, my password was sent to me in plain text, and as a CS engineer, that tells me that it wasn't encrypted in the first place which is a big security flaw. This exposes every single people with an account, and since its in plain text, it would require minimal effort to hack into the data and retrieve all the data. This exposes your customer's information stored with you but is also very dangerous because people tend to reuse a password, and some of your customers could use the same email and password for their bank account as well. I would contact you guys IT person or the person that made this decision and ask him to change it ASAP. This message isn't meant to offend anyone; I just wanted to point this out and tell you guys how big of a security flaw it is. Cordially”

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Posted 3 years ago

“I did not receive what I ordered at all. The flowers weren’t in the right vase and there was no card. The flowers in the arrangement weren’t as promised at all. Overall will not order from here again.”

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Posted 3 years ago

“I've ordered from this company twice. Both times, particular the last have been terrible experiences. The first time, despite providing all contact information, they put my order on hold without contacting me. When i called them up, they said it was to "verify payment". They then made the delivery late at night, when i had paid a premium to have it delivered at a certain time. The second time I ordered, two days ago, was for a death anniversary. They contacted me a day after the delivery date, and said they didn't have the flowers i ordered. I responded and accepted the alternative (cheaper) flower. At 2PM the day after the delivery date - they cancelled the order for no reason, again without contacting me. Incredibly slow, cheap and unprofessional - especially considering the importance of this date to me and my family.”

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Posted 4 years ago

“Pavel was amazing. He knew exactly what I was looking for, and provided help and suggestions to get the perfect vision. I have gotten so many compliments on my bouquet, i couldn’t have asked for a better florist. Thanks Pavel!”

Ottawa Flowers Inc. 5 star review on 10th October 2019

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Posted 4 years ago

“I called Ottawa flowers late in the day before Mother’s Day but they were still able to help me and guaranteed delivery for Mother’s Day. They delivered by 5pm and the flowers were stunning! Thank you so much!”

Ottawa Flowers Inc. 5 star review on 26th May 2018

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Posted 5 years ago

Thank you for your feedback. We appreciate your kind words and looking forward to be of service again. Ottawa Flowers Team

Posted 5 years ago

“The owner/manager was patient with us he knew the look we were looking for. He was patient & brought the flowers to the hall. Great service. Thanks again.”

Ottawa Flowers Inc. 5 star review on 24th May 2018

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Posted 5 years ago

“The flowers that I bought and paid for on the 14th, are still not delivered and no one anwsers the phone or returns a call from my message left. I received a notice that the delivery could not be made but I know that there was someone home all day and I provided a cell number for them to call, but that never happened!! Very poor service!!”

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Posted 2 months ago

“Please contact me - I’m embarrassed that my mother received this bouquet and actually called to tell me about it - I tried to reach out to you info email and called the store - I did want want to write this review - Your company should be embarrassed for what they delivered and attached their name to - $140 for dead ferns - But yet , you call the recipient of the Flowers’ and say you will reliever a new bouquet on Wednesday ! What about the guy that’s paying ! This is not ok”

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Posted 1 year ago

“The worst delivery ever!!!wasn't delivered in right time&day ,half of flowers was broken & the look does not match the picture !! Horrible customer service !! ”

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Posted 2 years ago

“I made the mistake of placing my order before reading these reviews... Never again. The order was placed well in advance in time for Valentines Day. The flowers never showed up. I tried contacting the company via phone and e-mail several times throughout the day just for a status update, but I guess they don't have a single person working the phones or handling any sort of customer questions. I waited and waited and waited and the bouquet simply never arrived. I've followed up several times the next day and have still not heard anything. Based on the reviews below, these guys clearly do not care at all with how they impact Valentines Day for anyone else. I'd highly recommend looking for another Florist before making the same mistake I did.”

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Posted 2 years ago

“Ordered flowers for valentines day. As of 10PM they have not arrived. I was not able to contact the store by phone or email.”

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Posted 2 years ago

“I particularly picked a specific arrangement from the website and the order was totally DIFFERENT !!! It was supposed to be a rainbow basket, and what was delivered had two colors only! I could've taken the picture from the website to any flower shop to do the exact same, but I was honest enough to order from Ottawa Flowers assuming it's THEIR amazing design which they did not bother to honor I called to check on the order , the lady who picked it up told me the recipient has received it personally, later I realized my friend was working from home and did not even go to the office. So who exactly received the flowers? Why did we leave the recipient contact if you will not call her Such a waste of Money!”

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Posted 2 years ago

Ottawa Flowers Inc. is rated 4.3 based on 828 reviews