Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,160 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was good as was the delivery time and cost but you were let down by the courier company you used. I've had two deliveries now to our apartment where we were waiting and on both occasions the delivery driver didn't bother to ring our doorbell to let us know the package had arrived but lazily just propped it next to the main entrance door and left. This means both packages, of considerable value, were left in an extremely exposed and insecure location. Not only that there were specific instructions as to where to leave the package if we were not home which the driver couldn't be bothered reading. I suggest in future you do not allocate any further business to Couriers Please. Regards, Brian”

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Posted 10 months ago

“I got a sku014384-a with know problem and now I would like to get a key and barrel too that handle you also send a door handle instead of a lock and barrel”

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Posted 10 months ago

“One hose was blocked due to overtighted fittings on the oring. It was a easy fix in the end but quality control could have been better”

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Posted 10 months ago

“Ordered campsight book several weeks ago and still waiting for delivery. Col McInnes in”

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Posted 10 months ago

Hi Colin. So sorry for the delay. Our team did mention it was sold out when you ordered it and we still are waiting on the order to come in. Expecting it this week. Thanks so much for your patience.

Posted 10 months ago

“After ordering a stone guard for my pop top goldstream pop top caravan and receiving same… only to discover that the a frame was too narrow for the mounting points on the stone guard… Fortunately I have been able to engineer an adaptation to hopefully make it work… I start my adventure next week across Gibb river road and outback QLD and WA… Also tube frames are very light so after over tensioning the mesh screws … I had to use oversized screws… Thanks anyway… I hope it all holds up…”

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Posted 11 months ago

“Service in shop was great but follow up communication wasn't. I had to chase parts ordered and wasn't notified of its arrival.”

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Posted 11 months ago

“Generic online experience, only it took 7 days after taking my payment to dispatch my item. I wouldn't recommend the online experience if you expect a timely service as you would expect from a business with online frontage.”

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Posted 11 months ago

“Products were exactly what I was chasing and quality was good. Took way beyond their expected parameters for freight despatch.”

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Posted 1 year ago

“Product was great. I purchased and paid. no information. noconfirmation of payment receipt. no delivery date. I had to mail twice, then it was sent.”

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Posted 1 year ago

“I wish I could give more stars but I am missing items and they have yet to confirm if they are sending them or not 2 weeks on”

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Posted 1 year ago

“Product is does not fit together, 12v camp shower and turf terrain 40ltr foot well tank. Pump won't fit through the hole.”

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Posted 1 year ago

“Product is fine. Delivery was poor”

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Posted 1 year ago

“The product was fine but only by sheer luck as once again it was extremely poorly packaged. The last item we purchased was smashed in the mail , this was a metal item with a hose type end for cleaning the water tankso was ok however it was put in a plastic bag only and had torn straight through the packaging , you need to sort out your packaging, bubble wrap guys”

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Posted 1 year ago

“Outback Equipment side of things good. However your choice of Freight Service was Terrible.. Eventually received our order after quite some weeks. would hesitate to do business again if we wanted an item quickly.”

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Posted 1 year ago

“Happy enough on how easy this was for a Xmas present for my son in law BUT the first certificate which was to be received Xmas eve via email was not received so I had no present for Xmas morning:) so I had to chase this up with Outback Equipment upon our retun.”

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Posted 1 year ago

“Not really happy. You couldn't supply the product we ordered and paid for, then the promised call back didn't happen as promised so I had to call to chase things up. The only good thing was we received the refund as promised.”

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Posted 1 year ago

“Product was broken, I emailed with pictures and still no reply on how to fix this situation.”

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Posted 1 year ago

“Hey guys got some awesome products from you and very happy with them. Sorry but the constant emails on products annoyes me big time and probably won’t shop here anymore”

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Posted 1 year ago

“Way too many emails, don't think I will buy from you again.”

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Posted 1 year ago

“Still waiting for my product on sale but no stock waiting 3 to 4 months til it gets here”

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Posted 1 year ago

Outback Equipment is rated 4.2 based on 6,160 reviews