Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,058 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My product was not in stock so had to wait”

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Posted 4 months ago

“The service and delivery were great but the item had small ding in the lid like it had been hit by a blunt nail so I donated it to a charity shop and settled for the previous next size down which unlike that mentioned above was protected in the brand name box when delivered by whatever place it was purched from sometime in the past such is online shopping which more and more every year no longer makes me happy but gives me grief instead rare issue but there you go...”

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Posted 5 months ago

Hey Chris, thank you for your feedback. We understand it’s disappointing when a product doesn’t meet expectations. If you wish to discuss this further please contact us directly on 1300 854 185. Cheers!

Posted 4 months ago

“Slow delivery. Item was not in stock as I thought it was.”

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Posted 5 months ago

“yeah it is a good store and you can save good money on geniune articles, BUT, be patient as it takes a while to get it. Even dispatch and tracking advise take a while to come through. The delay in information makes you nervous and makes you wonder what the hell is going on. I think a lot of the stuff they have to get in and then repost it? All the time you think thay they will dispatch "next day" - not the case. I dont realy know.”

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Posted 5 months ago

“First order I placed a month ago was really good Items turned up on time and goods arrived. Second order placed recently, 5 business days ago, no information no updates don’t know when it will be dispatched.”

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Posted 5 months ago

“Whilst happy with the product I received I was disappointed that what appeared to be "in stock" was actually not and had to first be ordered from your supplier. Took longer to receive than expected.”

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Posted 5 months ago

“Ordered a caravan cover on the 18/3/25, was sent the wrong size which was returned & the right one finally arrived on the 1/5/25”

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(Showroom) - Posted 5 months ago

“The tailgate carrier was ok, but maybe a zipper will do better as I travel from Sydney to WA ningaloo area and took some dirt tracks. All dust got inside my carrier, overall it held up good and stay in place.”

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(Showroom) - Posted 6 months ago

Hi Seng, Thank you for your review! We're glad to hear that the tailgate carrier held up well during your travels. We appreciate your feedback about the dust entering the carrier; that's definitely something we'll consider for future designs. Your input helps us improve our products, so thanks again for sharing your experience. Safe travels!

Posted 6 months ago

“Delays with sending equipment, insufficient updatea”

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(Showroom) - Posted 6 months ago

Hi Catolyn, Thank you for your feedback! We’re sorry to hear about the delays in sending your equipment and the lack of updates. Your experience is important to us, and we’ll work on improving our communication and delivery times in the future. We appreciate your patience and hope to provide a better experience next time! Cheers!

Posted 6 months ago

“Outback equipment as a company is good to deal with .”

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Posted 6 months ago

Thank you for your review, David. We're glad to hear you find us good to deal with and appreciate your support! Cheers!

Posted 5 months ago

“Generally have good service from Outback, but my most recent experience was that a miss pick in the warehouse has seen me still waiting to receive my fire pit. A bit frustrating as I don’t think I will see it before Easter camping….”

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(Showroom) - Posted 6 months ago

“Paid express postage and still took over a week to post. Even when item in stock.”

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(Showroom) - Posted 6 months ago

“Product sent to the wrong address. Had to chase up myself with courier company . Finally got the product resent. Whole process was inconvenient. Not even a tracking number until I raised a complaint.”

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(Showroom) - Posted 7 months ago

“Poor review system”

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Posted 7 months ago

“finaaly got products after a 5 week wait.”

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(Showroom) - Posted 7 months ago

Hi Dave, Thank you for your review! We're glad to hear that your products finally arrived, though we completely understand how a 5-week wait can be frustrating. Timeliness is important to us, and we appreciate your patience throughout the process of this international delivery. If you have any further questions or need assistance, please feel free to reach out. Best regards!

Posted 7 months ago

“I placed an order 15th Jan whcih I realise is likely a busy time, but when I hadn't heard anything at all, not even a picking noticed, by 22nd I reached out via email. The response came on the 24th that my order had been dispatched. Unfortunately when it arrived, a week later, it was incorrect. I had ordered a dash mat and throttle controller, but I received floor mats. As soon as I identified the error I notified Outback and they were quick to reply, apparently the throttle controller was not in stock and I would need to send photos of the item received to process the return. At this stage it was nearly three weeks after my order and the first time I was made aware of any stock issues. I re-laid this to the support person who was very kind and helpful and acknowledged my frustration, so I do appreciate that. There was some back and forth getting the return sorted and I had to send a photo of the return post receipt before my items would be sent, when I sent the photo I enquired again regarding stock and was told it should arrive soon. The following day, still not having an ETA on the controller I called to request a refund which was accepted and processed within 5 days. Overall the experience was very frustrating and the communications around the original order were effectively non-existent, however the support staff I dealt with (Dakota) was pleasant and understanding and was able to process things quickly so I would consider that part a good experience. If it had been identified that the items I was ordering could be low in stock or there might be a delay it would have greatly improved my experience.”

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Posted 8 months ago

Hi Peter, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the delays and the mix-up with your order. We understand how frustrating it can be when communication isn’t as clear as it should be, especially regarding stock issues. We're glad to know that Dakota was able to provide you with support and assistance throughout this time. Your feedback about improving our communication is invaluable, and we will certainly take it on board. If you ever need further assistance or have any questions, please don't hesitate to reach out. Cheers!

Posted 7 months ago

“I ordered a trolling motor online - it was the best price I could find. Within a week I got a notification from the courier that the item was onboard for delivery. Unfortunately, I hadn't included a unit number with my shipping address. The courier was not able to sort that out and, through the notification link, advised me to contact their Customer Support staff. That's when the wheels fell off. It took four weeks to resolve a missing unit number but I now have the trolling motor and everything is sweet. I'm happy that Outback Equipment eventually made it happen. However, during those four weeks it was quite frustrating to only ever get "we're waiting to hear from the courier". So, the price was good, I got the item (just before I had to pull the pin) and OE made it happen. They could do better keeping their customers updated on delays, but overall it was OK. Thanks particuarly to Dakota for getting it sorted.”

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(Showroom) - Posted 8 months ago

Hi M, Thank you for taking the time to share your experience! We're glad to hear that you were able to get your trolling motor and that Dakota helped resolve the issue. We sincerely apologize for the frustration caused by the delay and the lack of updates during that time. Your feedback is invaluable, and we will work on improving our communication regarding shipping updates. If you need anything else, please don't hesitate to reach out. Cheers!

Posted 7 months ago

“Good communication initially, but product took a month to arrive.”

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(Showroom) - Posted 8 months ago

Hi Mike, Thank you for your feedback! We're glad you found our communication helpful. We apologize for the delay in delivery and appreciate your patience throughout the process. If you have any questions or need assistance, please please don’t hesitate to reach out. Cheers!

Posted 7 months ago

“Purchased fridge vent shade, the rubber screw insert was not long enough,and also will not sit in position correctly”

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(Showroom) - Posted 8 months ago

“Product was supplied slightly damaged & no screws to install item to caravan. Told Outback about this & their response was "We do appreciate your feedback and will ensure we pass it on. Thanks for taking the time to get back in touch. If there is anything we can do in the future we are here for you."”

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(Showroom) - Posted 8 months ago

Outback Equipment is rated 4.3 based on 7,058 reviews