Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,273 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order seemed to take ages to be processed and in the end I cancelled. To”

Helpful Report

Posted 9 months ago

“Gday….i got the 40L rear footwell tank, tanks great but I really-plumbed it with two tap valves and the breather on top so I could access the entire tank. As it was sent, once one side is empty even though it’s one tank there’s still water on the other side of the middle ridge….just a thought👍🏻”

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Posted 9 months ago

“I ordered equipment online and expected it to arrive in accordance to their shipping/delivery dates outlined on the website. The date came and went and I heard nothing from Outback Equipment. I rang to follow up only to find out the item I ordered wasn't in stock, which was not highlighted with the item listed on the website or in the shopping cart. They said they wouldn't know when the item was going to arrive in their warehouse. I asked them to send a follow up email, which they did but it wasn't helpful at all. It had been weeks (well past expected delivery date) and still no luck, so I asked for a refund. Pretty average experience if you ask me. Will be ordering from another camping equipment store next time. Clearer communication initiated by the company and even an apology early on would have been beneficial.”

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Posted 9 months ago

“Quality products but not great service. Order didn't ship for weeks, when I contacted them asking for an update they responded 2 days later with just a tracking number and "regards." It took 21 days from order placed to order posted. Not the best customer service.”

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Posted 9 months ago

“My product was not in stock so had to wait”

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Posted 9 months ago

“The service and delivery were great but the item had small ding in the lid like it had been hit by a blunt nail so I donated it to a charity shop and settled for the previous next size down which unlike that mentioned above was protected in the brand name box when delivered by whatever place it was purched from sometime in the past such is online shopping which more and more every year no longer makes me happy but gives me grief instead rare issue but there you go...”

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Posted 9 months ago

Hey Chris, thank you for your feedback. We understand it’s disappointing when a product doesn’t meet expectations. If you wish to discuss this further please contact us directly on 1300 854 185. Cheers!

Posted 9 months ago

“Slow delivery. Item was not in stock as I thought it was.”

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Posted 9 months ago

“yeah it is a good store and you can save good money on geniune articles, BUT, be patient as it takes a while to get it. Even dispatch and tracking advise take a while to come through. The delay in information makes you nervous and makes you wonder what the hell is going on. I think a lot of the stuff they have to get in and then repost it? All the time you think thay they will dispatch "next day" - not the case. I dont realy know.”

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Posted 9 months ago

“First order I placed a month ago was really good Items turned up on time and goods arrived. Second order placed recently, 5 business days ago, no information no updates don’t know when it will be dispatched.”

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Posted 10 months ago

“Whilst happy with the product I received I was disappointed that what appeared to be "in stock" was actually not and had to first be ordered from your supplier. Took longer to receive than expected.”

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Posted 10 months ago

“Ordered a caravan cover on the 18/3/25, was sent the wrong size which was returned & the right one finally arrived on the 1/5/25”

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(Showroom) - Posted 10 months ago

“The tailgate carrier was ok, but maybe a zipper will do better as I travel from Sydney to WA ningaloo area and took some dirt tracks. All dust got inside my carrier, overall it held up good and stay in place.”

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(Showroom) - Posted 10 months ago

Hi Seng, Thank you for your review! We're glad to hear that the tailgate carrier held up well during your travels. We appreciate your feedback about the dust entering the carrier; that's definitely something we'll consider for future designs. Your input helps us improve our products, so thanks again for sharing your experience. Safe travels!

Posted 10 months ago

“Delays with sending equipment, insufficient updatea”

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(Showroom) - Posted 10 months ago

Hi Catolyn, Thank you for your feedback! We’re sorry to hear about the delays in sending your equipment and the lack of updates. Your experience is important to us, and we’ll work on improving our communication and delivery times in the future. We appreciate your patience and hope to provide a better experience next time! Cheers!

Posted 10 months ago

“Outback equipment as a company is good to deal with .”

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Posted 10 months ago

Thank you for your review, David. We're glad to hear you find us good to deal with and appreciate your support! Cheers!

Posted 10 months ago

“Generally have good service from Outback, but my most recent experience was that a miss pick in the warehouse has seen me still waiting to receive my fire pit. A bit frustrating as I don’t think I will see it before Easter camping….”

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(Showroom) - Posted 11 months ago

“Paid express postage and still took over a week to post. Even when item in stock.”

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(Showroom) - Posted 11 months ago

“Product sent to the wrong address. Had to chase up myself with courier company . Finally got the product resent. Whole process was inconvenient. Not even a tracking number until I raised a complaint.”

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(Showroom) - Posted 11 months ago

“Poor review system”

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Posted 11 months ago

“finaaly got products after a 5 week wait.”

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(Showroom) - Posted 1 year ago

Hi Dave, Thank you for your review! We're glad to hear that your products finally arrived, though we completely understand how a 5-week wait can be frustrating. Timeliness is important to us, and we appreciate your patience throughout the process of this international delivery. If you have any further questions or need assistance, please feel free to reach out. Best regards!

Posted 1 year ago

“I placed an order 15th Jan whcih I realise is likely a busy time, but when I hadn't heard anything at all, not even a picking noticed, by 22nd I reached out via email. The response came on the 24th that my order had been dispatched. Unfortunately when it arrived, a week later, it was incorrect. I had ordered a dash mat and throttle controller, but I received floor mats. As soon as I identified the error I notified Outback and they were quick to reply, apparently the throttle controller was not in stock and I would need to send photos of the item received to process the return. At this stage it was nearly three weeks after my order and the first time I was made aware of any stock issues. I re-laid this to the support person who was very kind and helpful and acknowledged my frustration, so I do appreciate that. There was some back and forth getting the return sorted and I had to send a photo of the return post receipt before my items would be sent, when I sent the photo I enquired again regarding stock and was told it should arrive soon. The following day, still not having an ETA on the controller I called to request a refund which was accepted and processed within 5 days. Overall the experience was very frustrating and the communications around the original order were effectively non-existent, however the support staff I dealt with (Dakota) was pleasant and understanding and was able to process things quickly so I would consider that part a good experience. If it had been identified that the items I was ordering could be low in stock or there might be a delay it would have greatly improved my experience.”

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Posted 1 year ago

Hi Peter, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the delays and the mix-up with your order. We understand how frustrating it can be when communication isn’t as clear as it should be, especially regarding stock issues. We're glad to know that Dakota was able to provide you with support and assistance throughout this time. Your feedback about improving our communication is invaluable, and we will certainly take it on board. If you ever need further assistance or have any questions, please don't hesitate to reach out. Cheers!

Posted 1 year ago

Outback Equipment is rated 4.3 based on 7,273 reviews