Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.23

4.2 Rating 6,224 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 9th May 2025

497

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service at the counter”

Helpful Report

Posted 9 months ago

“When ordering it was not explained that my order would not be sent straight away especially when I explained it was a gift and paid for express post. One week later still no correspondence or item recieved- I did ring and was told that something was missing from the order and could not be sent in time - so I cancelled and got my money back. Not Happy Jan”

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Posted 9 months ago

Hi Maureen, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 9 months ago

“We love the thunder busters, would be keen to promote them in New Zealand. My husband and I along with our cat live full yime on the road and only buy from you.”

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Posted 9 months ago

Hi Stella, Thank you for the 5-star! On behalf of the team at Outback we thank you for your feedback!

Posted 9 months ago

“good service, well proced with a variety of goods”

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Posted 9 months ago

“Unfortunately the parcel sent out for delivery with my item was very poorly packaged. It arrived with the package open and parts missing - presumably in transit. I asked for the replacement unti to be held for collection but it was posted to my home address after we had left for a 4 month round Australia trip. Very poor service.”

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Posted 9 months ago

Hi Leigh, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“Rubbish, did not seal on caravan hand pump. Threw it out”

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Posted 9 months ago

“First item, a Camec breakaway arrived damaged. The packaging was destroyed, the outer case of the unit was cracked and the battery would not charge due to damaged circuit board. I purchased another from Outback Equip which was OK.”

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Posted 9 months ago

“good products at reasonable prices”

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Posted 9 months ago

“Easy transaction”

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Posted 9 months ago

“Great quick service easy to search and process was great delivery time was OK.”

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Posted 9 months ago

Hi Janet, Thank you for the 5-stars! Hope to see you again soon!

Posted 9 months ago

“I was worried about weight issue on my roof platform, I bought the Bushwakker Extreme double en-suite and needed to swap it for the single. Thanks to the guys st Outback Equipment they had no problem with me exchanging it. Ive bought a few big ticket items from there lately, been happy with their advice and knowledge of these products. Great customer service, Thanks to everyone!”

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Posted 9 months ago

Hi Jacqueline, We would just like to thank you for taking the time to write this review. We love to hear feedback like this.

Posted 9 months ago

“Outback equipment is awsome. The equipment for my business is perfect, we hire out caravans. I have had a problem and they will send out a replacement as soon as possible. I will continue to use them as the service and every thing they do is top notch.”

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Posted 9 months ago

Hi David, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 9 months ago

“Order to way to long to be delivered. I won't purchase again unless it's in store. The bag I bought has already ripped. I'm not even going to bother with emails and waiting two months for a replacement.”

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Posted 9 months ago

Hi Anthony, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“Goods were as ordered. Good quality.”

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Posted 9 months ago

“Great product,fast delivery and well priced”

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Posted 9 months ago

“I had a warranty issue with a product I purchased. Josh sorted my problem out with the manufacturer and had a replacement sent to me in a timely manner. There was plenty of correspondence from Josh, relaying information to me how things were progressing. Outback Equipment have good prices and great customer service ( before and after sales). Thanks again Josh.”

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Posted 9 months ago

Hi Jonathan, Thank you for the 5-stars! Hope to see you again soon!

Posted 9 months ago

“Great service and speedy delivery, item was as described. Will be shopping here again for sure . Cheers guys 👌”

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Posted 9 months ago

“I am very happy with the service I received from Outback Equipment and the diesel heater I purchased is working well.”

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Posted 9 months ago

“I have bought quite a few items but very delayed in shipping as some things were not in stock”

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Posted 9 months ago

“Was promised delivery within 1 week after 6 working days I rang and follwed up to be told everything was in stock except the filler. I then waited another 3 working days and followed up again now to be told the filler was in but the tank went to someone else. I then got a refund on my credit card and had to drive in and pick up the rest of the gear I was never refunded my freight that I prepaid and I had to purchase another tank drive to tringalpa and I found Amy's attitude frustrating she didn't care and kept refering to her company policy. Many things could have been done but if I waited for outback equipment I would not have made my trip even though I purchased weeks prior im not happy and your company still owes me the freight!!!!”

Helpful Report

Posted 9 months ago

Hi Steve, We sincerely apologise for what has happened here! I have looked into this and we have refunded the correct amount. I will reach out to you via a phone call and explain. We are very sad to hear that our service did not meet expectations. We'll strive do be better.

Posted 9 months ago

Outback Equipment is rated 4.2 based on 6,224 reviews