Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,084 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and casket was what was advertised. My only criticism was that there was no confirmation sent that the casket was delivered, so I had to call and wait on hold for confirmation.”

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Posted 2 years ago

“When my mom told me she'd heard that buying a casket online was all the rage now at the senior centers, I was appalled. But after seeing the price difference between the caskets at funeral homes and the ones online, after reading reviews upon reviews, and understanding the market and how funeral homes have the front line advantage, I decided if we could find a viable option, we would buy a casket for my father online. I liked the reviews of Overnight Caskets I had read on TrustPilot and that they had a BBB rating. My family and I had a couple of weeks to plan the funeral, so we perused the website and found a casket that met all of our expectations. However, my father passed on a Friday night, so we weren't able to place the order for the casket until Saturday afternoon. Though it's called Overnight Caskets, they are closed on weekends. So my order didn't begin processing until Monday at noon (they are located on the west coast, I'm on the east coast). That's when they called me to notify me that the free shipping I was under the impression I was eligible for was only applicable if I had chosen a casket specifically under their East Coast section of the site, which I'd never seen. If I wanted the casket I'd purchased, I had to pay an additional $300 for shipping to fly it on an overnight flight. I didn't like the East Coast selection after then checking it out, so I had no real choice but to pay the shipping. At the end of the day, I was still saving at least 2-3x the amount of a funeral home casket. The casket arrived at the end of the day on Tuesday, just shy of the end of the funeral home's acceptance window, but it made it. We viewed it before they prepared it, and it seemed very well made, very sturdy, and just as it looked in the photos. I am not familiar with other caskets, but I did notice that the metal embellishments connecting the handles were only painted metallic, I believe they may have been plastic (based on tapping it). The casket lid was appropriately heavy, so the structure itself did not seem to be made of plastic. The interior was not the most luxurious fabric, but like a thick, scratchy felt/fleece. Nevertheless, the pillow and cushioning seemed comfortable and firm. It was a difficult time for us, as it is bound to be for anyone shopping in this market. We were fortunate enough to be able to mentally and physically prepare for the funeral arrangements, but I don't know how feasible choosing a casket online would have been if we were rushed and flustered and mid-grieving. This company seems like a small, but fairly well-oiled machine and I like that they seem to be diversifying this overly traditional market. With hopes that it won't be at anytime in the near future, I would highly consider purchasing from them again.”

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Posted 6 years ago

“My overall experience with Overnight was good, the casket came in and looked amazing for a great price, we did have some issues with shipping but they helped to sort things out every step of the way. Overall a great company I would recommend them.”

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Posted 5 years ago

“The order process was quick and user friendly and the prices were very competitive. The only correction I suggest is that the delivery process be faster. Other than that, I highly recommend Overnight Caskets.”

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Posted 2 years ago

“Everything was great from overnight caskets. Couldn’t ask for better; however trucker didn’t call in advance which I had asked them to do three times”

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Posted 2 years ago

“Already wrote a review”

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Posted 2 years ago

“It was very easy to place the order and I was contacted immediately once they discovered the color I chose wasn't available. My only negative comments would be that they should make it clear not to count the day of delivery being sent as a day to count for shipping because I had to change my order to ensure it would arrive in time. Also, I just thought a company selling caskets would at least offer condolences. The interaction with sales person was a little cold and my only reason for not providing 5 stars, but I would recommend the company moving forward.”

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Posted 3 years ago

“It was easy to check the credibility of the company. The product specifications were listed on the website along with a product-specific video. Customer Service was prompt and responsive. The only negative, we had to pay a fee for guaranteed 2-day delivery to the funeral home.”

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Posted 5 years ago

“Casket was beautiful.But the shipping got there last minute.Original one we ordered was out of stock.I believe they should give you 3 to pick from.Paid for over night shipping but because it wasnt in stock didnt get that due to having to order another.Was also promised it would be there buy 11 am didn't show up til 3:30pm.Witch added extra stress to an already stressful situation.”

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Posted 3 years ago

“Everything was great I just would have liked an update from the shipping company of their arrival instead of tracing them.”

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Posted 3 years ago

“The original casket was out of stock. However, OC let me know right away and provided me with comparable alternatives. The final casket was high quality and delivered timely, as promised. Also total cost including shipping was only $1,700. Funeral home wanted $7,500 for the same casket. I highly recommend Overnight Caskets. If the original casket was in stock, I would have given 5 stars.”

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Posted 2 years ago

Overnight Caskets is rated 4.9 based on 1,084 reviews