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Overnight Caskets Reviews

4.9 Rating 1,084 Reviews
97 %
of reviewers recommend Overnight Caskets
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About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Excellent product and reasonably priced!
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Posted 4 years ago
Was not able to create an account to check status of shipment so I wasnt able to get my tracking # or view why my order status changed but over all once casket was received it was a beautiful casket and pricing was great. Free overnight service was a huge help and made that part of my father's burial stress free for my already distraught mom.
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Posted 6 years ago
Casket arrived on time and was as nice as I expected. I would use you again. Only thing I would suggest is after the order is placed to have more up to date info regarding when it would be shipped and delivered. Since I ordered on a weekend that was unclear, website said open 24/7, but I was told later that you do not ship on weekends. Would have been good to know in case casket needed to be delivered by a certain day. Tracking was not available and info was never updated once casket was shipped. I had to call numerous times to find out where it was and when it would be delivered because there was no info available. You always answered the phone and checked for me, but it would have been easier to be able to track it myself. When ordering, the online chat never did work, no response the few times I tried. I was a little leary but I went ahead and ordered it online, though I did have questions I would have liked answered first before I placed the order and gave my credit card info. All in all the service was good and your product too..
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Posted 5 years ago
They provide affordable alternatives. There was a little confusion about the status of the delivery. The family was satisfied with the casket.
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Posted 5 years ago
Our first choice in caskets was not available and the suggested substitute was fine. The challenge was the phone calls to verify- and the cross cross of conflicting emails. In the end all worked out- beautiful casket. Wouldn’t hesitate to order again.
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Posted 4 years ago
It's better to call and order than to order online. When you call, they can give you a better idea of what caskets can be available in shorter time frames since some are at different warehouses. Be aware the free overnight shipping shown on the webside is misleading. Overnight only available if you are located within a certain distance of a warehouse that has the casket you want. That being said, the casket I ordered was delivered on the day they promised and was beautiful. No damage or other problems. They said a tracking number would be provided but I did have to email them to get it. Once I got it, I was able to follow shipment which helped ease any worry about it getting delivered on time. Overall, this was a good experience. Well worth it to get the savings.
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Posted 7 years ago
While the casket we wanted wasn't available the level of customer service Makalyah (hope I spelled correctly, but at least I remembered ;-)) was AMAZING. She went through their entire collection with me to find something similar. We ordered Wednesday evening (after 5 pm) and the casket arrived at the funeral home that Friday in perfect condition! Only 4 stars because the 2 caskets we really wanted were not in stock but other than that OUTSTANDING CUSTOMER SERVICE!
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Posted 4 years ago
Overall I had a great experience during a difficult time of the loss of my mother. I would have rated a 5 star if not for the fact that I think it is very difficult to use the "FREE OVERNIGHT SHIPPING" that is advertised on Overnight Caskets website. There was 4 different caskets that I would have been satisfied in purchasing and none of them were currently available in their east or south east warehouses. Therefore I had to agree to pay $150 to have flown in from west coast and pickup myself at airport freight location.
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Posted 5 years ago
The casket arrived on the next day as promised. Only thing is that the delivery company initially couldn't guarantee that it could arrive before the time the funeral home's receiving team got off work. That caused some stress, but after help from Overnight Caskets and the funeral home contacting the delivery company, it made it right before they closed. Dustin from Overnight Caskets provided great customer service. The casket itself looked nice and no major blemishes. However, upon inspection, the movement mechanism inside the casket to raise the platform did not move easily up and down. So the funeral home will do their best to raise the platform as much as possible for the viewing, which means the guests might have to bend over more into the casket to view the person.
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Posted 4 years ago
Was very happy with the casket, tracking was hard to come by and I had to call back to get more detailed info when it then turned out it was already delivered - need better tracking info !!
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Posted 6 years ago
The customer service experience was great being able to talk to someone concerning the matter was reassuring and most definitely helpful. Something that a lot of companies are missing. Everything was on time, I would recommend this company in time of need. Sincerely thank you.
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Posted 2 years ago
Excellent prices. Good customer service Highly recommend!
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Posted 7 years ago
Customer service was very polite and empathetic. They were also very knowledgeable on their products. Our dads' casket arrived in a timely manner and I was even alerted on the arrival date and time. Our only problem was the material used to line the interior of the casket. There was too much lint and loose thread so it got on our dad's suite. The funeral home was able to vaccum the excessive away. The quality of the liner could be better.
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Posted 4 years ago
The casket was received on time, perfect condition. Prices are a bit high.
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Posted 5 years ago
In the end, we were happy with our purchase. First shipment arrived damaged, and luckily a replacement shipment (day later) arrived without damage. Company was responsive to correct the problem. Would have been great had the first shipment arrived without issues.
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Posted 7 years ago
Dealing with overnight caskets was a breeze. We had one problem with our order. In browsing the website I wasn’t aware that there were east coast and west coast options. I think that could be more easily noticed on the website. Despite this small hitch, Customer service called me right away and they were extremely helpful in making sure the casket of my choice arrived timely.
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Posted 5 years ago
This was a very good quality product for the cost. Paid almost 1/2 of the least expensive casket, funeral home offered. It came free shipping in 2 days, direct to funeral home. I received daily email status updates. Got many compliments on the casket. Even the funeral director asked where I got the casket from, as he was impressed as well. This was easy to order, and saved $1000. If the made in china sticker wasn’t on the casket, would have been a 5 star.
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Posted 4 years ago
The casket was nice but the wording inside the casket Psalms 23 was not clear enough and readable. Try to make the wording more clear so that it can be read clearly.
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Posted 6 years ago
Everything was lovely. I suggest a little streamlining of the ordering process, forcing you to select your region for the order. My first two choices were not available at your Newark depot and it did not flag this.
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Posted 2 years ago
I couldn't find the caskets for $599.00. You confirmed delivery where Forest Lawn wouldn't.
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Posted 5 years ago
Overnight Caskets is rated 4.9 based on 1,084 reviews