Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.85

4.9 Rating 1,240 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 20th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything arrived on time and in great condition. The actual color between the casket and the picture of it on line was just slightly off. It is advertised as antique white but it looked like it had a bit of a green undertone. It is still great and does not detract from anything. It is just an observation.”

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Posted 9 years ago

“The casket was beautiful and arrived the next day in plenty of time for the services. I only gave 4 stars instead of 5 only because they did not have the casket that was my first choice. However, the one chosen was excellent.”

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Posted 9 years ago

“Very good experience. Customer service reps friendly and knowledgeable. Reason for the 4 out of 5 rating was due to the fact that the casket arrived damaged. That being said, they quickly responded the issue to my satisfaction.”

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Posted 3 years ago

“Everything was fine. Wish we would have received confirmation of it arriving at funeral home”

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Posted 5 years ago

“Just one issue on shipment. I received notification item had shipped but nothing after that on arrival not even from the funeral home. I found out it had arrived when I called to check status. To my surprise it had arrived the previous. The funeral home didn't notify me even stating I had to be their on day of delivery. Due to the guy receiving the shipment who was also one to pick-up the body he remembered the name and excepted the casket but was ready to deny my order because he was notified of an outside order not company related.”

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Posted 5 years ago

“Purchased online to save a little cash. Product was nice, as described! Only negative is I had to pay $300 for shipping which almost zeroed out the savings I was getting from the online purchase. Also, they don’t do shipping on Sunday, which is frustrating since their name is “Overnight Caskets”!”

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Posted 3 years ago

“My specific selection was out of stock but was immediately offered alternatives or a refund.”

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Posted 4 years ago

“Original order had wrong picture so color was not correct. After ordering it, I saw some comments In reviews that had a picture that showed correct color. Lucky it hadn’t shipped yet so I was able to change my order to one that was the correct darker blue. The people on the phone were helpful and delivery was well done and on time.”

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Posted 3 years ago

“I called before the office opened and left a voicemail to call me back but no one called and by the time I called back later that day no one new that I had called also there was no notification of delivery that should be a part of your service but overall I was happy with my purchase”

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Posted 6 years ago

“I did not know that you can get tracking numbers and what time the casket would be delivered until the funeral home called and said the casket was not here. You need to let customers know of that option.”

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Posted 7 years ago

“This was my first time in dealing with Overnight Caskets, which was due from my brother's passing from Covid-19. I am happy to say in this difficult time that my experience with this company was wonderful from my very first telephone call. The staff that I dealt with were extremely polite and caring. The delivery was done in accordance with the information received upon contacting Overnight Caskets. I will be sure to keep Overnight Caskets in my important papers, and will share my wonderful experience with others.”

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Posted 6 years ago

“Overnight Caskets sales support are professional and responsive. Overnight Caskets was prompt to overnight replacement casket once being notified of damaged casket (with supporting photos, which casket was likely damaged during delivery). Overnight Caskets would have 5 stars if courier delivered replacement casket also picked up damaged casket instead of courier issued separate order to pick up creating logistic / packaging issues. Overall, I will recommend Overnight Caskets.”

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Posted 5 years ago

“Excellent product and reasonably priced!”

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Posted 5 years ago

“Was not able to create an account to check status of shipment so I wasnt able to get my tracking # or view why my order status changed but over all once casket was received it was a beautiful casket and pricing was great. Free overnight service was a huge help and made that part of my father's burial stress free for my already distraught mom.”

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Posted 8 years ago

“Casket arrived on time and was as nice as I expected. I would use you again. Only thing I would suggest is after the order is placed to have more up to date info regarding when it would be shipped and delivered. Since I ordered on a weekend that was unclear, website said open 24/7, but I was told later that you do not ship on weekends. Would have been good to know in case casket needed to be delivered by a certain day. Tracking was not available and info was never updated once casket was shipped. I had to call numerous times to find out where it was and when it would be delivered because there was no info available. You always answered the phone and checked for me, but it would have been easier to be able to track it myself. When ordering, the online chat never did work, no response the few times I tried. I was a little leary but I went ahead and ordered it online, though I did have questions I would have liked answered first before I placed the order and gave my credit card info. All in all the service was good and your product too..”

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Posted 6 years ago

“They provide affordable alternatives. There was a little confusion about the status of the delivery. The family was satisfied with the casket.”

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Posted 6 years ago

“Our first choice in caskets was not available and the suggested substitute was fine. The challenge was the phone calls to verify- and the cross cross of conflicting emails. In the end all worked out- beautiful casket. Wouldn’t hesitate to order again.”

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Posted 5 years ago

“It's better to call and order than to order online. When you call, they can give you a better idea of what caskets can be available in shorter time frames since some are at different warehouses. Be aware the free overnight shipping shown on the webside is misleading. Overnight only available if you are located within a certain distance of a warehouse that has the casket you want. That being said, the casket I ordered was delivered on the day they promised and was beautiful. No damage or other problems. They said a tracking number would be provided but I did have to email them to get it. Once I got it, I was able to follow shipment which helped ease any worry about it getting delivered on time. Overall, this was a good experience. Well worth it to get the savings.”

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Posted 8 years ago

“While the casket we wanted wasn't available the level of customer service Makalyah (hope I spelled correctly, but at least I remembered ;-)) was AMAZING. She went through their entire collection with me to find something similar. We ordered Wednesday evening (after 5 pm) and the casket arrived at the funeral home that Friday in perfect condition! Only 4 stars because the 2 caskets we really wanted were not in stock but other than that OUTSTANDING CUSTOMER SERVICE!”

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Posted 5 years ago

“Overall I had a great experience during a difficult time of the loss of my mother. I would have rated a 5 star if not for the fact that I think it is very difficult to use the "FREE OVERNIGHT SHIPPING" that is advertised on Overnight Caskets website. There was 4 different caskets that I would have been satisfied in purchasing and none of them were currently available in their east or south east warehouses. Therefore I had to agree to pay $150 to have flown in from west coast and pickup myself at airport freight location.”

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Posted 7 years ago

Overnight Caskets is rated 4.9 based on 1,240 reviews