Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.85

4.9 Rating 1,240 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 20th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In general the service at overnight caskets is quite good,the reason I rated 4 stars instead of 5 was because I was told my 1st choice of caskets was not available by the person I talked to initially and wouldn't be available in time for the funeral,but I talked to a different person a day later and they were able to locate 2 of the casket model that I wanted.Pricing was much better than mortuary prices and competitive with other online casket dealers.Overall a good experience and I wouldn't hesitate to recommend overnight caskets.Good job!!”

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Posted 5 years ago

“Overall I must say my experience went well. I feel l i'llke the customer service rep could have been more engaged and show more concern when dealing with customers. The CSR I actually dealt with was so nonchalant.”

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Posted 6 years ago

“I enjoyed most of my experience with Overnight caskets. The personnel was great. Very kind and quick to answer any questions I had. One problem which could have been a major one if the funeral was at the time expected, was our casket came with a very large dent in the center top of it (about 12x10x2). I'm surprised they don't check them out before delivery since funerals are already stressful for customers and the coffin is the main thing, besides of course the loved one, that people are looking at. In my case they quickly got a new one for us. I'm a bit surprised I didn't receive an apology to the fact, just a short email saying one was on the way. Who knows, maybe they'd have brought a new one a few hours later if need be. I would order again from them since they made a wrong right, but only If I had an extra day or so in case of another mistake.”

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Posted 8 years ago

“Sent different color casket than what was ordered”

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Posted 7 years ago

“The quality of the casket was even better in person.”

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Posted 3 years ago

“The time from when the order is placed and accepted is fine. The communication from your company to the customer can improve. It will help greatly if the customer has current information about their order. I had to call the office 3 times because the status of my order was never updated from the processing phase. The status never changed from shipped. There was no tracking information given. It should have been updated as shipped-in transit-delivered. My order was placed and accepted on September 19 and the delivery was made on September 23, 2022. It’s a great comfort if a customer knows the shipping and delivery date.”

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Posted 4 years ago

“Casket was beautiful. I've ordered from then twice and both times we were highly satisfied. Quick service and great quality.”

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Posted 9 years ago

“Thank you for your good Service. Will recommend your company to others in need.”

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Posted 4 years ago

“Great service overall. The casket was delivered fast, in about 36 hours after ordering. The agent was very helpful in making sure I got the right kind of casket for shipment (needs a proper seal). And the price was great. The only complication was concerning the size. On the website the size of the casket I chose is listed at 81 x 28 inches. On the invoice that came with the casket it indicated 86 x 32 inches. Finally, using a tape measure, the funeral home measured the casket at 83 x 28 inches. The confusion around the size caused some anxiety as to whether the casket could fit in the plot.”

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Posted 7 years ago

“Need to make clear that the funeral home will be responsible for packaging (cardboard and Styrofoam) I though this was included as removal of packaging. We had to find a truck and dumpster because the funeral home would not dispose of it.”

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Posted 9 years ago

“Nothing but compliments on the beautiful casket, saved a bunch of money. Had a family member that bought the identical casket a few years back from a funeral home and couldn’t believe the price difference! Thanks Overnight Caskets! One very small blemish but not even noticeable.”

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Posted 4 years ago

“While the holidays got in the way of delivery and I had to cancel the order, their selection was awesome and when I had to cancel, they called to say it wouldn’t make it and then immediately refunded my money so that I could get a local replacement as needed. Excellent customer service, will definitely use them again if I need them.”

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Posted 7 years ago

“So my experience with Overnight Caskets was almost perfect. Makayla was great. The price was great and you even price matched a competitor. I received 7 e-mails from Overnight Caskets. Thanks for your order. Thanks for registering. Here is your receipt. Here is a copy of your conversation. Your order has been updated to shipped and 2 e-mails asking me to "Rate my Experience". Well the one e-mail, and the most important was the one I never received. YOUR ORDER HAS BEEN DELIVERED. If I had a tracking number it would have saved me 5 days of unnecessary stress. You do not offer a tracking number. You need to provide a tracking number. Food for thought.”

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Posted 3 years ago

“Working with Overnight Caskets was a very good experience for me and my family. We were operating with a small window of time, we called Overnight Caskets and someone answered our call right away. They were the only company that we spoke with that could make the delivery by our deadline and their customer service was exceptional. On the day the casket was to arrive I received a call verifying the delivery time, something I did not expect. The quality of the casket was great and the only reason I am giving the company 4 stars and not 5, is because a casket key did not come with the casket. I do recommend this company.”

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Posted 8 years ago

“Casket was very nice”

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Posted 5 years ago

“The casket was beautiful. It shipped over night and they called an hour before to let us know they were coming. It was a great experience. My only comment could be the picture showed it as a little darker. But other than the color being a little off. It was perfect.”

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Posted 7 years ago

“It appeared to be a little tight fit, also I didn't care to much for the lining in casket. Satin or sateen woud have looked better, I think. (The deceased was 6'4" 245 lbs). Cost & shipping was on point. Would recommend.”

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Posted 5 years ago

“I received the casket in pretty short order. It was as advertised. Wood seemed solid, finish really good with only a couple imperfections noticed but not enough to send back. Solid construction. It was hard to figure out/track shipping though. Needed some support from Overnight Caskets team and they got back to me on the weekend to help. This helped me give a good heads up to the funeral home first thing on Monday. All around very pleased with the price and the product received. Thank you!”

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Posted 4 years ago

“The casket was beautiful and the ordering process was very smooth. However, we ordered the casket on Mon Dec. 30th and due to the holiday Overnight Caskets was closed on Tues and Wed. We needed the casket to be at the funeral home on Thursday for the service on Friday. Overnight Caskets was unable to bring the casket to the funeral home on Thursday. The funeral home was nice enough to send someone to the New Jersey warehouse to pick up the casket on Thursday. Everything ended up working out and the service was beautiful.”

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Posted 6 years ago

“I was very happy with the casket. It looked fine and arrived on the right day. I took off a star because they could do a LOT better with communication. There was no information about tracking unless I called. It added another level of stress to an already stressful situation. The delivery truck arrived 90 minutes past the 2-hour delivery window, so my brother was at the funeral home waiting for 3 1/2 hours. That is probably the fault of the delivery contractor, but it's something to consider. Even with the communication problems, I would still use them again. I estimate we saved about $3000 by buying it with them instead of the funeral home. (And our funeral home was very nice about the whole thing, so don't be scared!)”

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Posted 5 years ago

Overnight Caskets is rated 4.9 based on 1,240 reviews