Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,084 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with the 'White Cross' Lords Prayer Casket we ordered for mom. We called to confirm that it was available before ordering it online and the customer service representative was very helpful with that and with explaining how to order and how the delivery worked. We paid a little extra for a guaranteed delivery date but it was worth it, it did arrive on time and we still saved over two thousand dollars! The only reason for the 4 stars is the fact that it did have two flaws, but they were not deal breakers! We would definitely recommend!”

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Posted 2 years ago

“My specific selection was out of stock but was immediately offered alternatives or a refund.”

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Posted 2 years ago

“great service and casket. The casket was a little more orange than the Mahogany on website, as indicated by another buyer but still a beautiful item. Delivery was on time as promised.”

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Posted 3 years ago

“Thank you for your good Service. Will recommend your company to others in need.”

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Posted 3 years ago

“I received the casket in pretty short order. It was as advertised. Wood seemed solid, finish really good with only a couple imperfections noticed but not enough to send back. Solid construction. It was hard to figure out/track shipping though. Needed some support from Overnight Caskets team and they got back to me on the weekend to help. This helped me give a good heads up to the funeral home first thing on Monday. All around very pleased with the price and the product received. Thank you!”

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Posted 3 years ago

“All and all, everything worked out working with Overnight Caskets. Will be back in the future...........hopefully not too soon!”

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Posted 3 years ago

“Everything was great I just would have liked an update from the shipping company of their arrival instead of tracing them.”

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Posted 3 years ago

“Casket arrived on time and is remarkably close to the picture. There are just a few scratches and chipped places in the back but they aren't very obvious”

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Posted 3 years ago

“It was very easy to place the order and I was contacted immediately once they discovered the color I chose wasn't available. My only negative comments would be that they should make it clear not to count the day of delivery being sent as a day to count for shipping because I had to change my order to ensure it would arrive in time. Also, I just thought a company selling caskets would at least offer condolences. The interaction with sales person was a little cold and my only reason for not providing 5 stars, but I would recommend the company moving forward.”

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Posted 3 years ago

“Overnight Caskets sales support are professional and responsive. Overnight Caskets was prompt to overnight replacement casket once being notified of damaged casket (with supporting photos, which casket was likely damaged during delivery). Overnight Caskets would have 5 stars if courier delivered replacement casket also picked up damaged casket instead of courier issued separate order to pick up creating logistic / packaging issues. Overall, I will recommend Overnight Caskets.”

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Posted 3 years ago

“It would have been 5stars except the delivery guy didn’t know the name of the deceased that the casket was for”

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Posted 3 years ago

“Casket was beautiful.But the shipping got there last minute.Original one we ordered was out of stock.I believe they should give you 3 to pick from.Paid for over night shipping but because it wasnt in stock didnt get that due to having to order another.Was also promised it would be there buy 11 am didn't show up til 3:30pm.Witch added extra stress to an already stressful situation.”

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Posted 3 years ago

“Just one issue on shipment. I received notification item had shipped but nothing after that on arrival not even from the funeral home. I found out it had arrived when I called to check status. To my surprise it had arrived the previous. The funeral home didn't notify me even stating I had to be their on day of delivery. Due to the guy receiving the shipment who was also one to pick-up the body he remembered the name and excepted the casket but was ready to deny my order because he was notified of an outside order not company related.”

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Posted 3 years ago

“Everything was fine. Wish we would have received confirmation of it arriving at funeral home”

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Posted 3 years ago

“Except for a brief scare when paying extra for a very important overnight shipping, everything was handled very well. Surprisingly beautiful casket for a great value.”

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Posted 4 years ago

“While the casket we wanted wasn't available the level of customer service Makalyah (hope I spelled correctly, but at least I remembered ;-)) was AMAZING. She went through their entire collection with me to find something similar. We ordered Wednesday evening (after 5 pm) and the casket arrived at the funeral home that Friday in perfect condition! Only 4 stars because the 2 caskets we really wanted were not in stock but other than that OUTSTANDING CUSTOMER SERVICE!”

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Posted 4 years ago

“In general the service at overnight caskets is quite good,the reason I rated 4 stars instead of 5 was because I was told my 1st choice of caskets was not available by the person I talked to initially and wouldn't be available in time for the funeral,but I talked to a different person a day later and they were able to locate 2 of the casket model that I wanted.Pricing was much better than mortuary prices and competitive with other online casket dealers.Overall a good experience and I wouldn't hesitate to recommend overnight caskets.Good job!!”

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Posted 4 years ago

“Excellent product and reasonably priced!”

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Posted 4 years ago

“Casket was very nice”

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Posted 4 years ago

“It appeared to be a little tight fit, also I didn't care to much for the lining in casket. Satin or sateen woud have looked better, I think. (The deceased was 6'4" 245 lbs). Cost & shipping was on point. Would recommend.”

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Posted 4 years ago

Overnight Caskets is rated 4.9 based on 1,084 reviews