Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.85

4.9 Rating 1,240 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 20th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The casket arrived on the next day as promised. Only thing is that the delivery company initially couldn't guarantee that it could arrive before the time the funeral home's receiving team got off work. That caused some stress, but after help from Overnight Caskets and the funeral home contacting the delivery company, it made it right before they closed. Dustin from Overnight Caskets provided great customer service. The casket itself looked nice and no major blemishes. However, upon inspection, the movement mechanism inside the casket to raise the platform did not move easily up and down. So the funeral home will do their best to raise the platform as much as possible for the viewing, which means the guests might have to bend over more into the casket to view the person.”

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Posted 6 years ago

“Was very happy with the casket, tracking was hard to come by and I had to call back to get more detailed info when it then turned out it was already delivered - need better tracking info !!”

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Posted 7 years ago

“The customer service experience was great being able to talk to someone concerning the matter was reassuring and most definitely helpful. Something that a lot of companies are missing. Everything was on time, I would recommend this company in time of need. Sincerely thank you.”

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Posted 3 years ago

“Excellent prices. Good customer service Highly recommend!”

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Posted 8 years ago

“Customer service was very polite and empathetic. They were also very knowledgeable on their products. Our dads' casket arrived in a timely manner and I was even alerted on the arrival date and time. Our only problem was the material used to line the interior of the casket. There was too much lint and loose thread so it got on our dad's suite. The funeral home was able to vaccum the excessive away. The quality of the liner could be better.”

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Posted 5 years ago

“The casket was received on time, perfect condition. Prices are a bit high.”

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Posted 6 years ago

“In the end, we were happy with our purchase. First shipment arrived damaged, and luckily a replacement shipment (day later) arrived without damage. Company was responsive to correct the problem. Would have been great had the first shipment arrived without issues.”

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Posted 9 years ago

“Dealing with overnight caskets was a breeze. We had one problem with our order. In browsing the website I wasn’t aware that there were east coast and west coast options. I think that could be more easily noticed on the website. Despite this small hitch, Customer service called me right away and they were extremely helpful in making sure the casket of my choice arrived timely.”

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Posted 6 years ago

“This was a very good quality product for the cost. Paid almost 1/2 of the least expensive casket, funeral home offered. It came free shipping in 2 days, direct to funeral home. I received daily email status updates. Got many compliments on the casket. Even the funeral director asked where I got the casket from, as he was impressed as well. This was easy to order, and saved $1000. If the made in china sticker wasn’t on the casket, would have been a 5 star.”

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Posted 6 years ago

“The casket was nice but the wording inside the casket Psalms 23 was not clear enough and readable. Try to make the wording more clear so that it can be read clearly.”

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Posted 7 years ago

“Everything was lovely. I suggest a little streamlining of the ordering process, forcing you to select your region for the order. My first two choices were not available at your Newark depot and it did not flag this.”

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Posted 3 years ago

“I couldn't find the caskets for $599.00. You confirmed delivery where Forest Lawn wouldn't.”

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Posted 6 years ago

“Their service and courtesy were fabulous. They were wonderful at communicating with both us and the funeral home as well. They went out of their way to get our order done in a tight time frame, and substituted a slightly higher priced item for a lower price when one that had been shown as available on the website turned out not to be. The casket itself looked very nice, and the quality was quite satisfactory. Only reason I gave 4 stars instead of 5 was because the delivery was later than promised, and we were under a lot of pressure from the funeral home to meet the time since it was a Saturday. They did keep in touch and kept giving us estimated times, but that went on all day and kept changing. They did get it there, but it was a little after the funeral home had closed. It all worked out, but was added stress at an already stressful time, although the funeral home was equally responsible for that. But otherwise I would recommend them with no reservations.”

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Posted 9 years ago

“An overall excellent experience, with only one (relatively minor) complaint. First off, the casket was lovely, received on time, and over $2k cheaper than a very similar casket from the funeral home. I placed the order early Thursday morning, and by Friday afternoon, the casket had arrived at the funeral home. My only complaint is this: the company doesn't automatically update shipping status on their website. So, when I checked the status at 7PM California time on Thursday, it still showed "Awaiting pickup." Given that the casket needed to be in Illinois on Friday, this caused a moment of panic. I called, however, and they promptly picked up, explained that the site doesn't update automatically, and provided a tracking number and shipping information. Other than that, the experience was first class. I hope not to need their services again for a long time, but would certainly recommend them to anyone who finds themselves in need of a casket.”

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Posted 6 years ago

“The Casket was Beautiful! There were issues with delivery. Wish I would have known ahead of time. Didn't know it came on a semi-truck, with no platform to raise or lower it, but you guys came through with another truck, so, Thank you for that!”

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Posted 6 years ago

“The ordering was easy and the casket was beautiful. The only little unforeseen problem was the driver getting a flat tire the day before so the casket was delivered the following morning, the day of the funeral. Fortunately, it was an afternoon service so it all worked out well after my nerves were on edge a bit.”

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Posted 6 years ago

“Beautiful Casket Delivered to Funeral Home in Timely Manner. Used for 101 Year Old Mother.”

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Posted 6 years ago

“All and all, everything worked out working with Overnight Caskets. Will be back in the future...........hopefully not too soon!”

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Posted 4 years ago

“Great job with over-the-phone customer service and ordering. The product came a day later than anticipated but still within the time window we needed for it to arrive. The one thing I'd ask is that we could track delivery without calling to find out. Overall, great experience.”

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Posted 3 years ago

“The casket was beautiful and arrived even a day earlier than expected. My only concern is that their system of updating the status of shipping is way off. The day it was supposed to be delivered I checked the status and it still said, "Awaiting Shipping." I about had a heart attack. When I contacted the company directly they were able to inform me it had been delivered the day before and it had. But they need to update their notification system to prevent panic during a very stressful time.”

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Posted 7 years ago

Overnight Caskets is rated 4.9 based on 1,240 reviews