Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,084 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their service and courtesy were fabulous. They were wonderful at communicating with both us and the funeral home as well. They went out of their way to get our order done in a tight time frame, and substituted a slightly higher priced item for a lower price when one that had been shown as available on the website turned out not to be. The casket itself looked very nice, and the quality was quite satisfactory. Only reason I gave 4 stars instead of 5 was because the delivery was later than promised, and we were under a lot of pressure from the funeral home to meet the time since it was a Saturday. They did keep in touch and kept giving us estimated times, but that went on all day and kept changing. They did get it there, but it was a little after the funeral home had closed. It all worked out, but was added stress at an already stressful time, although the funeral home was equally responsible for that. But otherwise I would recommend them with no reservations.”

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Posted 7 years ago

“An overall excellent experience, with only one (relatively minor) complaint. First off, the casket was lovely, received on time, and over $2k cheaper than a very similar casket from the funeral home. I placed the order early Thursday morning, and by Friday afternoon, the casket had arrived at the funeral home. My only complaint is this: the company doesn't automatically update shipping status on their website. So, when I checked the status at 7PM California time on Thursday, it still showed "Awaiting pickup." Given that the casket needed to be in Illinois on Friday, this caused a moment of panic. I called, however, and they promptly picked up, explained that the site doesn't update automatically, and provided a tracking number and shipping information. Other than that, the experience was first class. I hope not to need their services again for a long time, but would certainly recommend them to anyone who finds themselves in need of a casket.”

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Posted 5 years ago

“The Casket was Beautiful! There were issues with delivery. Wish I would have known ahead of time. Didn't know it came on a semi-truck, with no platform to raise or lower it, but you guys came through with another truck, so, Thank you for that!”

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Posted 5 years ago

“The ordering was easy and the casket was beautiful. The only little unforeseen problem was the driver getting a flat tire the day before so the casket was delivered the following morning, the day of the funeral. Fortunately, it was an afternoon service so it all worked out well after my nerves were on edge a bit.”

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Posted 5 years ago

“Beautiful Casket Delivered to Funeral Home in Timely Manner. Used for 101 Year Old Mother.”

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Posted 5 years ago

“All and all, everything worked out working with Overnight Caskets. Will be back in the future...........hopefully not too soon!”

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Posted 3 years ago

“Great job with over-the-phone customer service and ordering. The product came a day later than anticipated but still within the time window we needed for it to arrive. The one thing I'd ask is that we could track delivery without calling to find out. Overall, great experience.”

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Posted 2 years ago

“The casket was beautiful and arrived even a day earlier than expected. My only concern is that their system of updating the status of shipping is way off. The day it was supposed to be delivered I checked the status and it still said, "Awaiting Shipping." I about had a heart attack. When I contacted the company directly they were able to inform me it had been delivered the day before and it had. But they need to update their notification system to prevent panic during a very stressful time.”

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Posted 6 years ago

“great service and casket. The casket was a little more orange than the Mahogany on website, as indicated by another buyer but still a beautiful item. Delivery was on time as promised.”

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Posted 3 years ago

“Casket is beautiful. I ordered the item on Sunday but it didn't arrive until Wednesday. Service representatives was friendly and professional. Cost savings was great. No taxes or delivery charge.i would use them again.”

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Posted 5 years ago

“Delivered the casket on time with no delivery issues. There were a few smudges on the outside of the casket from the packaging and movement during shipping, but nothing that ruined the appearance.”

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Posted 6 years ago

“Overnight caskets delivered as promised. They were very professional and helpful. However, the quality was not as good as advertised. The casket was 18 gauge but sounded more like 20 gauge when you tapped on it. Otherwise it looked beautiful just hope it withstands time.”

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Posted 2 years ago

“Great service. Casket arrived in great condition and was priced reasonably. We did not realize that they did not ship over the weekend. Only reason it's not 5 star.”

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Posted 5 years ago

“Small scratch on casket. We paid for upgraded shipping and Casket actually arrive a day ahead of time.”

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Posted 5 years ago

“Small scratch on casket. We paid for upgraded shipping and Casket actually arrive a day ahead of time.”

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Posted 5 years ago

“Casket was beautiful. Exactly what we expected. Pricing saved us 50% from the funeral home floor. Shipping did have a hiccup getting to the funeral home after the window we were given. Otherwise an easy experience.”

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Posted 7 years ago

“We are very pleased with the 'White Cross' Lords Prayer Casket we ordered for mom. We called to confirm that it was available before ordering it online and the customer service representative was very helpful with that and with explaining how to order and how the delivery worked. We paid a little extra for a guaranteed delivery date but it was worth it, it did arrive on time and we still saved over two thousand dollars! The only reason for the 4 stars is the fact that it did have two flaws, but they were not deal breakers! We would definitely recommend!”

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Posted 3 years ago

“The service was great and everything with the delivery went well.”

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Posted 6 years ago

“I originally was going to order from Overnight through Amazon but then there would be a delay by several days so I went direct to site. It all went smooth and they kept in contact through whole process. The only set back is we paid extra to have the casket sent overnight but it actually took 2 days. When I inquired I was told that the cut off time to get next day was 1:00pm. But it was not listed anywhere on the site that I saw for a 1pm cut off. That cost an additional $150. Otherwise it would be 5 stars.”

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Posted 5 years ago

“Overnight Caskets has a good selection of wood caskets. Although there was a brief hiccup with the delivery time and date, it was all sorted out in the end. An exceptional savings on what I would have gotten from the funeral home.”

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Posted 6 years ago

Overnight Caskets is rated 4.9 based on 1,084 reviews