“For 6 months i send gas meter reading on the 24 each month even photo of gas meter ovo saying issue with readings so just bill me for standing charge now saying trouble with gas meter its been ok with SSE for years what aload of lies from ovo---- ie its not a smart meter”
“I’ve been getting billed on the wrong meter from June since this incompetent company. I made them aware June and still they have not resolved my complaint and continue to bill me for the wrong meter! Ombudsman complaint raised 3 months ago and STILL this cowboy company has not contacted me or done anything to resolve this. I have over £1500 debt on my account that is not my meter.
Three years with SSE no issues what so ever 4 months with this company and it’s a nightmare! Avoid at all costs!!! Even British Gas would be better than this company. I think they work from a shed!! Worst customer service I’ve ever experienced! Cowboy company!!”
“Customer service needs to be trained up
They took my money to move the gas meter but never booked it in which caused me to cancel builder for months terrible excuses”
“I'm fairly sure that SSE transferred my account data accurately when they partnered with OVO Energy Ltd. But after six months of silence from OVO Energy Ltd in response to my many requests for account accuracy I've had enough stress, thank you very much. If a company consistently fails in the most basic operations, they cannot be trusted to continue receiving public monies. I receive statements requesting payment owed for non-existent accounts. Duplicate statements are sent each month...why? Is OVO Energy Ltd creating fictitious accounts to show an inflated customer base for some advantageous financial gains? With energy costs soaring this would be a good time for an Energy Company to gain a greater customer base by providing the best service possible to clientele. Never be so complacent as to think the general public doesn't pay attention to public ratings...pricing, customer service ratings, etc. I've telephoned...emailed and written letters to the head honchos offices. I've deliberately stapled the duplicate statements together (but not the payment cheque) when posting payments. Nada response from OVO Energy Ltd.”
“Awful company to deal with, they are still charging me 57p per Kwh of electricity nearly a month after the price cap has come into place. I have sent multiple emails and called them multiple times... I am always told I need to wait 10 working days. Meanwhile, I am haemorrhaging money. Disgusting. I have now moved to Octopus.”
“Ovo have systematically increased our direct debit despite being nearly £500 in credit. For the third time since we said our DD does not need to go up because our main source of heating is logs, they have increased again to nearly £200pm which we cannot afford and do not need to do. They are not taking calls and when I asked their Bot to put me through to a human I was told I was 201 in the queue! I actually have a job to do rather than spending all day on the phone to repeat the request we can already made. DO NOT PUT OUR DD UP!!!! You have more than enough of our money already.”
“Got moved from SSE to OVO so gone from A+ customer service to a 0 customer service have found ovo very unhelpful and very little knowledge as how to help customers wouldn't recommend this company to anyone”
“THis company is absolutely awful. They used to be such a lovely, customer focused and people were able to talk easily and get questions answered from a lovely team. NOT ANYMORE! They are now a bloated, profit focused and non-customer service orientated money grabbing energy business. They never answer the phones, when they do (rare) they clearly do not want to deal with calls and make you wait for a second time. There business model is to pass you around the houses until you are bored and give up. They increase direct debits based on fictitious figures - don't ever look into previous bills and how you run up massive credits - not interested. They just need your money to generate interest in their bank account. Don't get me started on the FIT Team - they have not returned a call in over a month of trying - absolutely awful - PLEASE AVOID and those reviews which say they are lovely - sorry they just cannot be valid.”
“Made a final payment when closing account in JAN 22 but somehow this payment was ignored and my balance remained the same (even though they took the money).
* I have sent six emails in the last 10 months to hello@OVOenergy.com with proof of payment attached but never get a response
* OVO keep ringing me for the past 10 months about an outstanding payment which I already paid and have proof of payment. I try to explain but their phone staff are absolutely clueless.
OVO Staff I have spoken to are Amanda, Daniel, Zethembiso and many others.”
“Have been stuck in migration for 6 months. Theyve stopped taking direct debits and also taken my credit from SSE in the process. I am at my wits end with it all. No one replies even after making complaints”
“OVO energy took £200.00 off my bank account 2 weeks too early. They will not refund till 10 days. Leaving us with only £20.00 in my bank account.When I told them they didn't care. Looking for another provider. That's how bad they are. I am living on UC.”
“If I could give this company no stars or minus stars I would. An absolute sham of a business. Took me over an hour to get through to someone in customer service, she then was on a very poor line and spoke pigeon English at best. Yes we are in difficult times but they have done nothing but over estimate our consumption since they took over from SSE. Our direct debit has increased every quarter even though we have pleaded for them to be more understanding in these difficult times. We can no longer afford to heat our own property and yet they still want more and more money. They are nothing but a big greedy uncaring business with only profits on their minds. It was a dark day when they took over from SSE for more than one reason.”
“This is the poorest customer service I have received from any Company ever. Currently on hold to speak to a Manager and Sandile who doesn't understand what I'm saying won't put me through. Trying to sort Bill out. Spoke to them on 5.9.22 was told Billing would be in touch to sort issues out. Never heard from them but received a default notice. Still on hold trying to sort out. I guess I will have to ring off which is what they want! Absolute appalling Company. Senior Managers really need to step in and sort the Company out!!!”
“M. Fell.
This must be the worst company in UK for customer service. I have sat in the house all day waiting for an engineer who was supposed to be here between 10.00am & 2.00pm, never turned up and no text or e mail to say why. Tried several of their phone numbers but they were only to leave meter numbers. I used to be with SSE for ten years & no problems. I was transfered to OVO who seem useless. I did not want a smart meter, know too many people having problems with them. One was put in and apparently has not been working. I was told I did not need to read the meter with these so haven’t. I received an e mail to say I needed to pay an extra £22.40 per month to avoid going into debt.
However when I checked I was £784 in credit!! I did what everyone else should & got most of it back, they insisted I left £182 in as that’s what I pay per month. They must be the most inefficient company in the UK!. Think I will delete the one star I have shown, not worth it.”
“Unable to get through, by phone, chatbox or email. When I do,
the customer service is the worst I've experienced because they don't know what they are talking about and give wrong information every time. First call took an 1hr3/4 second call 35mins, third the same. I swear they want you to hang up. All I want to know is that the payment from my bank (which has gone out) but is not showing on my ovo account has been received. I paid, yet they still sent a threatening email at 19.00 Friday evening telling me to phone immediatly, I did, but got an automated message saying lines closed at 18.00 and wouldn't open until Monday. I was so stressed that I tried on Sat morning and Hey presto, they were open. I was auto switched from 20yrs with SSE and no probs at all. Am disgusted by Ovo”
“Happy to take your money, happy to increase your DD without any reasonable explanation. Trying to reach them is an exercise in futility. The online chat does not work. No-one answers the phone and they seemingly refuse to respond to emails, even with their own “5 day” rule.
I will happily spend £30 leave this company, I’m not sure how they are allowed to conduct business without reasonable access for queries.
as all other day, avoid, avoid avoid.”
“Terrible customer service. Never answer the phones and close after 6pm. None of the staff seem to no whats going on or access the correct information. Really stressful to deal with”
“I would not recommend this company I have been trying to resolve a complaint since January following my meter not Working and they estimated a charge for 2 months of over £7500.00 Been trying to sort this out they never call you back nor respond to emails. Its been really stressful and its the worst customer service I have ever experienced in my life !!!. I am now going to the Ombudsman Please dont use this provider”
