“trying to get a refund and none of the telephone numbers provided work. Was held for 30 mins on their chat thingy and they cut me off at 2pm because they were now outside of working hours. They have my money and are reluctant to return it.”
“Everything goes wrong with this company and they never know how to help
I am so exhausted with constantly having to call them and they do nothing
the gas was off for 3 months last time and this time it has been 3 weeks
Do yourself a favour and stay away!
The latest they had me do was run around town to every paypoint I could find to get a new card with a 'code'
After I went through the ordeal I found out that they no longer supply these cards and this is why I could not find one.
Then they sent an 'emergency engineer out' to put some emergency credit on my account.. and of course this has not worked. The gas is still not on... and when I called back she blamed me for not 'hanging on to the engineer' until I was sure it was fixed.
Then she told me that i need to get a boiler specialist in cause it is nothing to do with ovo! which is not true! my boiler is fine
These people do not know what they are doing and it is costing me big time”
“Cutting a TWO YEAR saga into a very abridged version - made a complete hash of setting up my electrical metre (gas was fine) and went though them contacting me all the time for photos of the metre often by different people. Head of customer service involved and then was palmed off to around 15-20 people. Went to ombudsman - took a further 6 months. By the time it was sorted I left the property.
Fast forward got a letter from debtors saying I owed them money - OVO never EVER sent a bill for this meter. Odd how debtors could though…?
Fast again get a text after TWO YEARS saying I owed them 40 quid. Complained again - IGNORED it and just emailed me the bill.
Woeful, immoral bunch of ill informed waste men in this company. I would 100% recommend avoiding this sham of a business who have the people skills of Jack the Ripper. I have ALL evidence should anyone wish to see it for clarification.
Avoid. I’d give 0 stars if I could. Absolutely woeful people”
“What a vile evil 😈 company themselves really are themselves to deal with them yourselves full stop themselves at OVO energy. 👀 😈 🤬
as they themselves love to bleed their own customers dry out of your own money out of you full stop so they themselves can gain wealth & financial stability out of making your own lifes out of this here a living misery to you yourselves full stop for being there own customers with them yourselves full stop at OVO energy & by doing so are more than happy for you to live on beans on toast out of it full stop at OVO energy. 👀 🤬 😈 👎🧇”
“Probably the worst company I’ve ever been unfortunate to deal with. They have lied to me so much and overcharged me that I wanted to leave them they agreed to waive the exit fees, however when I got the final bill they charged the exit fees, and owe me money.
I am currently taking them to court as they have suddenly gone deaf and blind.
Avoid them they are a bunch of crooks.”
“Everything. We get mounds of conflicting letters. The billing is incomprehensible. We left for Octopus on July 15th. Simple ?? NO. OVO continued to send a raft of bills and in spite of settling the final A/C they did not acknowledge this. We wrote letters. We emailed. We phoned. The bills and reminders kept arriving ... two today 24th August. One said we had credit of £70 the other we owed £103 which had been paid weeks earlier and was actually on the £70 credit letter. Now they have referred us to a Credit Reference Agency and we have been 'Downgraded'. Tried to phone but no service over the BH weekend. Hopeless. Pathetic. Useless. AVOID AT ALL COSTS.”
“Spoke with agent Max today about switching over supplier and all I could hear was loud shouting like a party going on, couldn't hear max very well.
Then the tarriff id had a comparison on wasnt given to me only more expensive ones. Then when I said I'd politely think about it she put the phone down on me.. .so glad I havent gone with them. Beware guys”
“I paid OVO over £3000 for energy bills on an empty house that had one radiator on for six weeks of one year. The house was for sale and advertised as vacant online for 1 year(obvious it was uninhabited/ an empty house). I gave readings just after the resident moved out and paid the bill. Then kept receiving bills. I spent hours on the phone trying to explain there must be a problem with the meter, no one lives there. I was told it would be investigated but all I got was PASTDUE DEBT COLLECTORS. I paid because I don't want a bad credit rating.”
“Ovo energy consistenly replaces its engineers to make it look like theyre employing people to not get fines from OFGEM as they dont look at engineers that have been let go. I have witnessed it as I was replaced by someone less experienced and not touched a tool before. They play with peoples well being like a childs toy.”
“Terrible customer service from this company over charge you for years and can’t be bothered to even talk to you when you want to discuss their bad service”
“I life them 12th Dec 2023 and I’m still get bills from them and I’m owed hundreds of pounds and still getting nowhere even in the complaints department, and they say they don’t hold my email address, but they email me the bills, so I think they are lying”
“I have recently encounter unbelievable bad service from OVO and it has left me just want to leave OVO. I have spent one stressful afternoon and one stressful morning on the telephone with OVO customer services who are barely able to speak English and understand less. I have had the telephone put down on me twice put on hold 4 times and one promised call back never happened. OVO have my gas bill on one post code and electricity bill on another.
At one stage I was instructed to go to the post office to rectify the situation, lol whatever my electricity bill has to do with the post office is beyond me. The situation means that I cannot switch to another company (is this the reasoning behind this???) and I refuse to phone up again to be abused and suffer more stress.
Let this letter be formal notice that if OVO fail to acknowledge the situation and rectify said situation then I refuse to pay any standing charges we shall let a Judge or Magistrate decide who is in the wrong.”
“OVO wont give you anything but a heart attack when one of their famous
"guesstimated" bills arrives... 👀 🤬 😈
stay well away from this evil 😈 noxious too-faced energy company who loves to lie cheat & steal money from you to at OVO energy for using their own gas & electric supply from themselves to you full stop. 👀 🤬 😈”
“I have recently encounter unbelievable bad service from OVO and it has left me just want to leave OVO. I have spent one stressful afternoon and one stressful morning on the telephone with OVO customer services who are barely able to speak English and understand less. I have had the telephone put down on me twice put on hold 4 times and one promised call back never happened. OVO have my gas bill on one post code and electricity bill on another.
At one stage I was instructed to go to the post office to rectify the situation, lol whatever my electricity bill has to do with the post office is beyond me. The situation means that I cannot switch to another company (is this the reasoning behind this???) and I refuse to phone up again to be abused and suffer more stress.
Let this letter be formal notice that if OVO fail to acknowledge the situation and rectify said situation then I refuse to pay any standing charges we shall let a Judge or Magistrate decide who is in the wrong.”
“These Muppets decided to open an account in my name at an address I never lived at. It should be illegal to open such an account without the persons consent or any proof. The fact that they are allowed to do this is insane. This has to be illegal in some way. I contacted customer support but they have been completely unhelpful. I wouldn't trust this company with anything.”
“1) I am bringing this to you own attention OVO customers there is a big scam email doing the rounds at the moment from OVO energy team themselves to us out here on their own pay-as-you-go metre at OVO energy team for using their own pay-as-you-go metre full stop at OVO energy.
2) this did come from themselves to me this afternoon from the pay-as-you-go team this afternoon from OVO energy themselves do not open this email up full stop as this will give your own computer or tablet or your own mobile phone a virus for opening this up do not under any circumstances open this message up you have been warned not to do so full stop this is how evil OVO energy are being towards their own customers full stop for doing so at OVO energy.
3) Hello there
4) It has come to our own attention here at OVO energy full stop for using are own pay-as-you-go-gas metre readings that some of your meter details that we hold on you full stop may be incorrect to us here full stop for using our own pay-as-you-go-gas metre with you here at your own address.
Thanks,
rameswar”
“1) I am bringing this to you own attention OVO customers there is a big scam email doing the rounds at the moment from OVO energy team themselves to us out here on their own pay-as-you-go metre at OVO energy team for using their own pay-as-you-go metre full stop at OVO energy.
2) this did come from themselves to me this afternoon from the pay-as-you-go team this afternoon from OVO energy themselves do not open this email up full stop as this will give your own computer or tablet or your own mobile phone a virus for opening this up do not under any circumstances open this message up you have been warned not to do so full stop this is how evil OVO energy are being towards their own customers full stop for doing so at OVO energy.
3) Hello there
4) It has come to our own attention here at OVO energy full stop for using are own pay-as-you-go-gas metre readings that some of your meter details that we hold on you full stop may be incorrect to us here full stop for using our own pay-as-you-go-gas metre with you here at your own address.
Thanks,
rameswar”
