“Got new ovo card in post was originally sse no problems with them have been stocking up gas ready for winter to then after being on hold for hour that I cannot use new card till I've used up all my credit I suffer with bad health so stocking up with gas would see me through winter now I'm told I cant do that.the lady was so stand offish and no help could hardly understand her or hear her due to bad reception.help please what can I do”
“Terrible company. When I was transferred from SSE to OVO all problems started. With SSE I never had an issue. Paid my bills each months with no issue than the sudden swop to OVO and that was the last of a stress free life. Got told I wow £500 and was charged each month by £100s red letters even though I was paying my bills. I rung a few times and after a week they sorted it and I was suddenly £1300 in credit online. It was good while it lasted. I checked and was £1100 in credit in June and checked again and Boom -£780 in debt. How can anyone go from £1100 credit to debt by almost £800 in 2 months. I checked my energy usage and they have changed me £837 electric for June and 700+ for July. And charged me roughly £30 a day for the first 8 days of august. My monthly electric average is between 23-28 pounds. Those people are fraudsters. I would have never known about this unless I checked my OVO account to see how much credit is left. I rung them and they tried to palm me off. At the point now of just not paying anymore and going to court to show they are defrauding people”
“FiT meter registration is shambolic.
Having provided the required information to transfer the FiT meter from a house move I was told there would be a 28 day turnaround.
It has now been just under 6 months and despite several emails and phone calls, a wrong payment of £400 which I was then asked to return, and a guarantee that it would be registered in another 28 days 3 months ago, I have still not received contact or registration.
I have tried to formally complain and this hasn't been acknowledged.
Ovo are currently providing me with no service, untrue time frames for service to start, incorrect payments and then demands for their return and no formal means to complain to seek a resolution.
Yes I have an axe to grind with this review but I would advise all to avoid based on my poor experience.”
“On the 7th August I put £25.00 to top my PAYGO meter. The balance was down to £20.00 so the £25.00 I put on should have brought it up to £45.00. The receipt I received from the pay point at the newsagents confirmed that the 'transaction was successful'. The only problem being that this amount wasn't credited to my not-so-smart meter. So where did it go? OVO's coffee and biscuits fund? Their CEO's Harvey Nicholls charge card? Sandwiches by their riverside HQ? They clearly don't believe me. I tried to call them! Now this is where everything collapses to dust with this lot. Getting to try and speak to someone (I could understand) is akin to buying something from the North Korean Ebay site. All off their phone lines funnel into some form of: " basically we don't want to talk to you so! press this/press that/ Go on Twitter/what's App/social media" et all. Having chewed the stuffing out of my sofa in frustration I gave up. I concluded my pithy letter with a final sentence: Here's 3 words that will improve you business at a stroke: ANSWER YOUR PHONES! Fat chance! for all their blather about protecting valuable customers blah blah blah. They don't give ****. It has been over a week now and I've not had as much as an email - let alone an apology. I'm in the precess of switching to another company - I'm sure whoever I choose cannot be worse than OVO.”
“Been passed from SSe to OVO,
Had my final bill transfer to OVO it was £700+,yet saw my latest statement it was £93.
Been with OVo for just two and half months been given final bill of £10000+,called them out a lot of complain and enquiries they drop it three times first £3000+ then went down to £2000+ then again went down to £1000+ now they telling me the last final bill is £2800.
I told them iam no longer with OVO they still giving me bill till August.although I was just with them for two and half months.
I dont know how that £700 from SSe turn into a £2800 to OVO for just been with them for two n half months.😅😅😅”
“Almost from day one, I’ve been plagued by the shabby way this company treats us pay by mail users . On the 3rd of January i posted a cheque to OVO , after a week or so I’ m told by email that I haven’t paid .I waited afew more days before going to Nationwide who informed me that my cheque had been cleared on the18th of January . Other cheques have for somereason failed to reach the PO box in Havant . Right now I’m being hounded because , again someone is not collecting the mail from the PO box. They tell me that I need help ? Which apparently involves my giving OVO access to my bank account . No chance!!!”
“Very poor service, left us without electricity or smart meter when installing a new smart meter. Was told I would be treated as priority for new appointment once electrician sorted the problem. Sorted the same day so called to rebook. Was told I couldn't rebook for the rest of the work to be carried out for 7 days and I would be contacted. No contact within that time so I called to rebook, sorted after a long call to discuss. Next day new appointment cancelled due to lack of engineers and couldn't rebook for another 8 weeks. Might or might not get the smart meter work finished at some point I suppose but will most likely move supplier if that's how they treat customers.
Update:
And it continues, another booked appointment canceled after complaining and being rebooked. OVO use a 3rd party (SMSplc) to do the smart meter installations, when the appointment is booked with OVO SMSplc just cancel it the next day. Complete waste of time.”
“Unfortunately once again we spent 2 hours on the phone trying to get a handle on SSE.
We never got an answer because instead of 1,233 pounds they have taken 3,230 pounds from the bank account.
Nobody knows, nobody answers...
And in the end they hang up on us.
Terrible suffering.
Unacceptable behavior”
“Switched over from sse on a old prepay meter. They sent a new gas card with instructions to use up credit and then insert the new one. The credit ran out but it killed the battery. So I couldn't use it.
I called ovo they said an engineer would be out in 3-4 hours so I had to take the day off work. No one turned up. I called again was on hold for 40min the person that finally answered ended up hanging up on me. I could barely her what he was saying due to the shouting and laughing in the background. I called again was assured that this time someone would come. They didn't. I've taking a day off work and I still have no gas. I have been sat here since 9am waiting for a engineer thats 11hours now.
I cant afford to take another day off this week.
This is a useless excuse for a company. AVOID.”
“Ovo are a joke, pathetic so called customer service, you get passed from pillar to post, put on hold for ages, & they still don’t bloody resolve the issue. Quick enough to harass you for payment but if they owe you money, you never get it!!! They owe me £125.00 credit which didn’t go onto my new meter!!! Disgusting service & robbing gets!!!!”
“They installed a Smart Meter. Did not explain fully how to use it????
Now they are telling me that in order to have an Instruction Manual an Engineer will call after ?? Weeks after the installation BUT they don't know when that will be so I have to wait in everyday until he comes.
IS THIS WHAT YOU CALL "Customer Service". I don't think so. Come on OVO you have a Duty of Care to your Customers!!!! Sort this out????”
“Moved from a rental property, they refused to close the account when we moved or finalise the final bill. Tried for months to make payments, failed to take dirwct debits. Failed to reply to emails. Now received a county court letter. Disgrace of a company. I will be counter suing them for my time and costs.”
“Absolutely incompetent. I am getting bills that are not mine. Ovo knows I live at a different address, they know my meter has a different serial number than the one attached to the account. Yet I keep getting bills and threats because they are too stupid and *** incompetent to solve the issue. This has been going for 4 months now. Ovo is an absolute joke.”
“An absolute disgrace, they hounded my elderly mother for money she didn’t owe, threatened her with debt collectors. They called her at least once sometimes more, every single day at until she paid. She never did receive a bill relating to the payment. Shocking company, I would steer clear of them.”
“This is a firm robbers, hugely overpriced bills, at one period July 2023 i was billed £118 for one month, nine days later another bill for £172.32.
I live alone and i hardly ever use any electric. I tried to switch to another supplier but OVO blocked the switch demanding a huge exit payment which i do not owe, These are legalised gangsters. I have now had to the ombudsman service involved because of the behaviour of OVO, Do NOT deal with these poeple.....”
“To me OVO stands for Zero v Nil for its illegal OVO-billing, et al. Several times I got billed exactly the amount I just paid them, so go figure that! In exasperation I just now decided to Google 'OVO Reviews' after having a torrid time of late with this so-called energy provider, including experiencing an unlawful bounced refund cheque. Currently awaiting a replacement but already its well overdue with my expectations shot. Glad to find others having issues with them...something smells really badly there, really really 'off'. My guess is they are rapidly heading for bankruptcy. Whatever you do from hereon in, DO NOT KEEP FEEDING THESE BOTTOM FEEDERS LIKE I HAVE! The next thing now is for me to decide to switch to another provider regardless, or file with the Energy Ombudsman (https://www.ombudsman-services.org), or report fraud to the police or wait for OVO to go under then the government will assign my account once again. I'm a former SSE account so have been here before. Things seems to be going from bad to worse in the domestic UK energy biz, like watching a car crash in slow motion coming towards us customers. And it's not Russia causing this but fake British companies calling themselves electricity suppliers. !@£$%^^&*(!”
