“Probably the worst electric company ive ever dealt with, I bought a new house, and due to the previous tenants having outstanding debt they wont allow me to take ownership of the meter on my octopus account ad they keep objecting to the switch, its been dragging on for 6 weeks and i've just been told it will take another 6 before I hear back”
“Ovo are possibly the worst company I have ever had to deal with in my life. They are ridiculously incompetent, lie to you over the phone and as their call canters are abroad there’s no traceability or accountability for their advisors just reading from a script and never understanding the problem let alone dealing with it. They send engineers out to wrong addresses for the wrong job - then they can’t change your meter as they have the wrong barcode. Even though you corrected your address with them 3 times and they’ve told you it’s updated. The call centre transfers you from one advisor to another without handing over your information so you have to repeat your circumstances & information constantly. Oh, if you have the audacity to want to change a pay as you go meter to a smart meter they will firstly tell you it’s a smart meter if it’s pay as you go, then transfer you to Boost, telling you it’s Ovo, then Boost will argue with you that you don’t have an account, then tell you that you have a problem and will not tell you that they work for another company until you’ve had half an hour of feeling like your banging your head against a brick wall. No one can deal with the issues because they can only read from a script. It’s a disgrace. They don’t know what to do or how to deal with people. They can’t even stick to an appointment that you take AL from work to accommodate. Biggest mistake of my life was choosing these imbeciles.”
“They have meant to have taken over my SSE solar generation and export account ,but when I rang they said they didn't have any idea who I was! Fuming, incompetent. I used to ring a friendly person in Wales,and they were brilliant at SSE FIT department. I presume now it all gone abroad, as I couldn't hear what he was saying,bad signal on the landline....”
“I've never dealt with an energy company as bad as this.
Moved into property on a traditional top up meter. The company gave me wrong codes while picking up the gas card at the shop. They didn't even register me properly at the beginning. I kept having to call back time and time again explaining myself over, realising the staff don't communicate with each other and make it up as they go along. By then I've been a week without gas and electricity because they are so incompetent. I made a final call to sort out the code for the gas card and they has the cheek to say they were not even supplying the property even though they have been supplying the property for years with a previous tenant before.. After an hour waiting for them to fix it with their emergency team. The lady hung up on me. Company didn't try to call back. Its a scam ! How are they allowed to continue to operate like this ?”
“I'm currently in a 12 month contract with ovo after many trouble free years but much has changed. There is a credit balance on my account of which I want to reclaim part because my monthly payment is unlikely to need increasing by so much. Now finding it impossible to contact OVO who seem to have gone underground! What is happening to them?”
“I have been forced to have three accounts with OVO after the big shakeup last year. a I have had to report all three acounts to the Energy ombudsman dur to being ignored by OVO so called customer services. Two complaints have been found in my favour and OVO has been ordered to pay me compensation.. So OVO then decided to give me a bad credit rating based on nothing on the third account - all they had left to them. My third complaint to the energy ombudsman is about this and their slanderous, lmaliciuos, vindictive behaviour. If I could take legal action I would. Does their CEO know about the behaviour of his company or is he encouraging it? If I could give a minus star I would. THE CEO should hang his head in shame.”
“Literally worst energy company ever. Moved house in april and they still have not paid me back the credit on my account. Have called them over 5 times and was assured each to me the check would be in the mail in the next 2 weeks. 5 months later - still nothing.”
“I had this issue where when OVO energy took over from SSE, I was told My opening balance was -563.38 when OVO took over from SSE. I contacted SSE and the account was settled to +384.90. My account should have been +384.90 but it has been deducted from -563.38.
To come to this point, I had to make at least 10 phone calls each time more than an hour just to explain what has been happening. Every-time i made phone call, I had to explain all over again. some of the staff were helpful others, not so much. Worst customer service. All i got was YOU HAVE TO TALK TO SSE YOURSELF!!. and you say"Inline image" YOU ARE IN SAFE HANDS!!?? SERIOUSLY?.
I am even told that i never had conversation with OVO before?? Seriously??
Your Accounts Department is not so bright are they? When OVO took over SSE transferred -563.38 and when SSE settled the balance, it is now adjusted to +384.90 from -563.38. Now, do you subtract that from -563.38 or do you replace -563.38 with +384.90?
I was told by one of the customer service that this is settled and will get refund. and when i chat to get the update i am asked smart meter picture? i will send the meter reading, but it is called smart meter for reason no?
I am young person with bit of knowledge, imagine i was old and senile and not so very bright. Sad to see companies taking advantages and harrassing people like this.”
“The bill I paid SEPTEMBER LAST YEAR over the phone still does not reflect on my account, even though OVO people keep telling me not to worry and wait. I keep
calling and emailing them. Last week I have received a letter from them saying that they will pass my details to a debt collection agency (each month when I pay my bill I leave that amount unpaid that they haven’t credited into my account yet)I wonder if there is a way that I can take this further because their incompetence and lack of communication inbetween departments has been negatively affecting me.”
“You the worst company I have ever come across you take to payments out of my account without my permission and then you have the cheek yo send me a bill which I clearly didn't use that amount of energy as I live alone and never at my residence because I work away the government need to finish company's like you once and for all”
“Rubbish company put over to them without permission allways saying you owe money when you don't making the decisions to up direct debits without your permission the only way to deal with this company is to pay usage online give no access to your bank”
“What went wrong? Everything went wrong. From my complaints being continually ignored to them ignoring my status as a vulnerable household to their obnoxious "debt management" department in South Africa accusing me of racism because I couldn't understand them to being treated as a "debt" case despite being in credit by £350 and OVO refusing to refund my credit. Yes, absolutely everything about this obnoxiously rude, ignorant and shoddy excuse of a company WENT WRONG.”
“Ovo chase me every month for what I owe despite having been forced to move from SSE to this terrible company and the agreement on their system is I pay once a quarter like I did with SSE. Theres people out there who owe thousands I can imagine, stop chasing me for £89.”
“Was moved to OVO from SSE during the time energy rebates were being paid. Ovo didn’t pay me all the rebate and then refused to engage in any discussion. Basically took money from the taxpayer and held onto it. Theft in other words. I wonder how many others this happened to.”
“I have had ongoing complaint for being over charged for the last 3 years. Not one person has called me. I have been promised a call back, compensation, balance to be reduced. Not one person from complaints over the 3 years has called me. I have spent hours and hours trying to sort this out without any luck. I am at a loss of what to do. Please stay away from OVO!!!!!”
“Our account was transferred from SSE following acquisition of domestic accounts by Ovo Energy. From quarterly billing, this has now changed to monthly. And now they hassle for payment, constantly. Mind blowing nonsense to make head or tail of our account, when calling through another figure is provided that has no correlation to the amounts showing on our online bills. We paid one account by BACS transfer and they insisted we provide evidence. I refused, having checked with my bank account who'd confirmed payment to their account.
We now provide online readings as per their instructions but our bills are always estimated because of our SMART meter readings. Problem is we haven't got a SMART meter because we had 3 phase cable installed to the house and Smart meters do not work with our new "old style" meter we have installed. Still they maintain that our Smart meter is giving them the readings every time I call. So they are liars...!
You cant pay online either via the website and I refuse to set up a direct debit which is what they want purely because I cant trust them.
To add insult to injury, payment for feed in tariff, from our solar panels, has been extended to 90 days from providing meter readings as opposed to receiving payment within 30 days that SSE provided.
Please be aware the people handling enquires are not part of OVO, they are an outsource operation, as confirmed by a lady answering my questions today.
If you suffer the delights of a phone call or text, at the weekend, claiming that "Your Account is Overdue - Urgent Action Required" - this is also an outsourced collections agency with little access to the OVO systems but will pressure you for card payment. In my instance, the payment had been made two months ago but the agency insisted it hadn't.
Ovo Energy is sham”
