“This is a terrible company that seems to be having a permanent crisis. Woe betide you if you have a problem because you wont be able to get through to them. They are cheap in comparison to other companies but its a throw of the dice with this lot!”
“Shockingly bad customer services now they have become part of the OVO group. On hold on the vulnerable helpline for an hour and 50 mins no answer so had to give up and hung up In the end! Sent a message via Facebook to which it took 3 days for them to respond! To be told the only way that they can deal with me now is through contact boost which is part of the OVO group but they are their own company! So how many subsidiaries does this company have???? And cos I'm a pay as you go customer still paying more than I should be for my gas! They are telling me that the only way I can contact them is through boost messanger services. But when you message them a message comes up saying they can't deal with anymore messages and to try again in 2 hours! Its an apsaloute disgrace! When this company was SSE the customer services were brilliant! Since its changed to part of the OVO group apsaloutely attrotious! Definitely wouldn't recommend to touch this company with a barg pole! 9 years I've been with this company and this is how they treat their loyal customers! I've got my broadband, my gas and electricity with these. Not for much longer!”
“ZERO STARS NOT 1. Ovo are an absolute disgrace when it comes to the way they treat their customers. I didnt choose these clowns they took over SSE so I got lumbered with them. Their South African call centre is horrifically bad. Totally incompetent and unprofessional. Most can't speak English very well and their writing isn't much better. It's like dealing with primary school children.”
“I moved home over a month ago and closed down my account as switched to a new supplier for the new home
I was told not to close my DD by OVO as I am in credit and they will need to refund me. Its been 6 weeks and still no refund, they have also taken £117 this month from my bank account and my DD is due again. So, my account is closed but they still keep taking the monthly DD as I was advised not to close due to the refund!
Why are companies allowed to get away with this!”
“Greedy OVO company . They keep increasing my DD even though I am over £600 in credit . They took over from SSE so I had no choice . I would love to move but no one Is taking on new customers so I believe. This government is a joke . They are all on the make making billions and we the taxpayers are being RIPPED OFF . I have REFUSED the increase .”
“Avoid this company - absolute con artists and rip off merchants!
It has now been over three months and I have not been called by the company. Kristen sole job seems to be replying to these complaints and providing a phone number which is NEVER answered,
They have hiked up my DD without asking and seriously put the family under financial strain. They do not respond to emails, I’ve waited over an hour and a half in the call queue, waited forty minutes on the chat function even though I was first in the queue for all that time.
The FIT team don’t seem to be able to talk to anyone or answer emails either. This company is seriously understaffed, out of their depth and are taking a massive advantage of the increased wholesale prices and world issues. Avoid this firm as they are worse than the big six ever used to be.”
“SSE taken over by Ovo, appointment for boiler service made online easily but nobody phoned or turned up, not a good start and no contact. Need to look elsewhere i think”
“Worst company in history. Keep sending me Bill's for 12 months ???? Not an OVO customer never have never will . Impossible to resolve over phone dont answer e mails phoned South Africa call centre 5 times got no where . Promised someone would phone never happened. I'm British Gas and not going anywhere AVOID THIS CARTEL. FAKE COMPANY”
“OVO are one of the worst companies I have ever had the misfortune to deal with . They issued a incorrect energy bill to my tenant. Try as I might to speak to them this is impossible as you cant get through on the phone, their WhatsApp messaging in a joke as you start a conversation then they fail to reply leaving you waiting for ages. In the end I just paid the bill even though neither my tenant nor I wasn't liable for it as their incompetence was effecting my heath . Please avoid this company at ALL COSTS, I would give a Zero if that was an option”
“OVO took over from my last supplier, whom I was ALWAYS in credit with, by paying £60 total for dual fuel per month
Their Unit Rate & Standing charge is astronomical, and not what is advertised online. They are making a massive profit from customers. This month, I have been charged £130, usually, no more than £58 a month this time of year, have my heating on a maximum of 20 hours a month, washing machine on 4 times (once a week - 38 min wash), no tumble dryer, dishwasher, or electric fire. Only a fridge is on during the day.
I work full time and IF the heating is on during the weekend, its no more than an hour in total.
Disgustingly greedy company, and certainly not how they were portraying themselves to be on Martin Lewis.
Called the customer call centre & could hardly make out a word of what was being relayed. I cannot afford monthly bills as high as this and there is no way that I consumed that much energy to warrant such a high bill, even with the increases.”
“What went wrong, can’t even send out the bill without which I cannot pay but instead sends a threatening final demand on photocopied paper which makes it look like a scam.”
“Worst company I've ever dealt with regarding a complaint. Have spoken to at least 6 different people over 9 weeks to just get my name and my account number back to my address after they mistakenly thought I'd moved and I am no further forward.
Really is incompetent”
“Am owed £720 which was passed over from SSE. You say you have no record of this credit despite me having bills from SSE showing what was owed on 14th October (the day they migrated to OVO). Spent 2 hours of a "live" chat last week but to no avail and hour and a half this morning speak to somebody. No resolution still. Apparently my direct debits are still going to SSE so OVO are using the £720 credit to pay for my October bill. Was told someone will call me back. Bet they don't. Am beyond fuming.”
“If you get the right person customer service can be fine. But often the response doesn't seem to deal with the matter raised - if you get one. The system seems to give the impression of being in disarray.”
“Got an email from OVO the other day (formerly SSE) saying they want to increase my monthly direct debit by about £70 (from £90 a month). I called to ask what on earth they're playing at and was told that they're estimating my next 12 months of energy usage based on the past 12 months. Last winter I wasn't rationing gas and electricity, but this year I am, so I asked them to bill me based on actual usage based on my smart meter readings and the clown I was speaking to said this was "impossible". Absolute nonsense. We can put men on the moon, but this is impossible? What absolute planks. They're just greedy profiteers. Switched to another supplier today who will bill me monthly based on actual usage, which is about £60 a month for electricity and gas combined (I'm a VERY low user).”
“I cant even begin to explain how angry and stressed out I am with these incompetent half-wits!!!
-I set up an account in July, however they had other plans - they set up to my neighbours address instead. Strike 1.
-OVO then proceeded to take 2 months worth of energy usage in advance (totalling £218) despite failing to inform my current energy provider (who quite rightly continued to charge me). strike 2
-OVO started sending me emails to the effect of “we have moved you back to your original energy provider as requested”… despite me not requesting it, and they referenced the wrong energy provider. This actually happened twice, wrong both times. strike 3 or 4?
-OVO After me chasing them to correct their mistakes we eventually agreed to cancel the service that they of course didn’t provide in the first place as we both confirmed the meter they charged from was my neighbours and not mine, they would return the money they stole from me within the next 2 weeks. That didn’t happen. Strike 5.
-After numerous phone calls I was then told by one “customer service” representative it would take 4 to 6 weeks for reasons she was unable to clarify and that “there was nothing she could do” which is untrue as she was fantastic at being inept and ambiguous! No explanation given and you lied about it taking 2 weeks. Strike 6.
-I then waited until 3rd of November (the exact date she quoted I would receive the money they stole from me illegally) before contacting again and still, you guessed it, I’m still down £218!!! strike 7.
-After a lengthy fruitless conversation I demanded to speak to her superior as she was unable to comprehend the situation, much less solve it. This highly skilled, well trained customer service rep attempted to put me on hold but clearly doesn’t know how to work the head set and instead I sat listening to here laughing at my situation while explaining to her boss. OVO customer service reps cannot operate phones, have limited comprehension and just plain don’t care!? Strike 8.
-Having spoken to “James the resolutions agent” who then explained to me that as of 30 October, they had only just closed my account that was created incorrectly. Seriously, it took you nearly 3 months to do that!!? Strike 9.
-James also stated he too has escalated the complaint and I should expect them to contact me within a few days…. Well its been over a week, and you still haven’t contacted me, and you still haven’t responded to my email regarded this supposed escalation! WHAT-ARE-YOU-DOING!!!? Strike 10.
-Hand on heart, I have never dealt with a more cretinous, useless, moronic “company” in all my life - Honestly, its bad enough energy companies are taking us for a ride, but outright stealing money for services not rendered and then continue to lie, ignore and tease the victim (me!) for trying to get it back is beyond heinous!!? Trust me when I say this isn’t over. Await strike Strike 11.”
“took over my account from sse then owed me 740 pound said would send cheque for the amount only sent 599 then wanted another reading that would lessen the amount of second you took so long to sort out told you i will not send another reading until full amount sent you are stealing my money so will not pay a single penny to you untill you pay me what i am owed”
