“This company rips people off! They said that you have 30 days to review the service policy. And, once you exercise your right of refusal they don't refund your money. this is outright in direct contradiction of their own commercial - which clearly states that if you choose not to continue within the 30 day review period you will get your deposit returned. All lies. don't fall for the BS”
“When I called the lady was very nice but the Minute that I told her that I was going to talk to my husband because he was at work she didn't not at all understand she send me to her boss he was very not at all understanding and disrespectful and very rude never ever call those people that's an F in my book!”
“Any company that fakes reviews for trash service should be shut down and banned from opening up any other businesses. Extremely dishonest and disgusting behavior”
“Do not sign on with this company .
They do not honor covered services.
I am out over $1300. Fir covered services .
They would ask for copies of services from last year , after I provided them with copies .
Then they asked for last two years .
All I had was oil changes and regular services .
Then they gave my mechanic the run around .
Finally I just paid the bill . I stopped paying their monthly fees and never heard from them again . Buyer beware”
“I was thinking about going with ox car until I read reviews, that many people can’t we all wrong ! Here is ox car a new 1 * review. I couldn’t get anyone to answer my calls.”
“TOTAL SCAM.... Terrible company, terrible customer service. They seem to never receive any mailed or emailed claims. I sent in and they never get back to the repair shop to discuss the claim. My car was in the shop for three days waiting for their response and they never called or emailed the shop back. They refused to cover my second oil change, while claiming to cover two oil changes per year. You will be waiting on the phone for a long time trying to reach anyone in customer service or claims. If you finally reach someone, they seem not to know what they are doing. They have horrible reviews all over the internet, so I know these aren't isolated incidents. DO NOT GET OX CARE CAR....Total Rip-off”
“Ox care is awful they told me waiting period was 30 days 60 days later I took the car to the dealership and they took over a week to respond and then said my waiting period wasn't over so they denied the claim. I had made my first and second payment.”
“YOUR COMPANY IS GARBAGE AND CLEARLY DELAYS THE CLAIM PROCESS TO FRUSTRATE THE CUSTOMER AND THE SHOP MAKING THE CLAIM. THE BUSINESS MODEL IS CLEARLY DESIGNED TO COLLECT AS MANY PREMIUMS AS POSSIBLE BEFORE PISSING PEOPLE OFF BY DELAYING LEGITIMATE CLAIMS FOR WEEKS UNTIL IT IS JUST GIVEN UP ON AND THE CUSTOMER CANCELS THE POLICY.”
“From a dealership point of view, I would not recommend purchasing this extended warranty. I had to wait on hold for more that 45 mins each time I tried to call just to get the payment for an oil change that they had approved for the customer. I emailed the receipt and 14 days later got an email that they received the invoice and would send payment shortly, that was 10 days ago. I have yet to get payment. Our dealership will now no longer take Ox Care care as an extended warranty.”
“I have never seen so many one star ratings for a company in my life. When I called the number from their advertisement on Fox news I received a recorded message that did not even appear to be their company, I later found out this in fact was. I called another OX car company thinking I had made a mistake and they told me to stay away from the OX warranty company which they believe is a scam (apparently they get calls thinking they are the warranty company all the time). After reading the reviews I'm glad I did not pursue them.”
“I bought this to cover my vehicle when something breaks. Oz Car Care will not spend any more on your vehicle than it is worth, I thought was why you purchased this coverage. You have to wait at least 20 Minutes before you can talk to someone. While you are on hold you hear the same 4 people telling you how great it is and they are lying.
I also thought I had car rental and they told me I would have to pay out of my own pocket first. I don't have money to pay for a car rental for the month or so it has taken me to get my car back.
My transmission cost about $6000 and they only paid $3600 left me with $2200 to pay. what happened to my $100 deductible. I would never ever tell anyone to buy this coverage. you will get ripped off.
I have fought with them from day 1, since this ordeal started.”
