Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 328 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We find the floor tools wear out fairly regularly. We were using the ones with strips of bristles in them and used them on lino and (low/little/no pile) carpet then changed to the combination floor tool with the rubber strip, going well so far, does have it's own little quirks. The floor polishers, the older yellow pro polisher and the poly pro 400 are humming along nicely. We have retired our wet and dry vac and will be looking for a new one. I have recommended Pacvac to friends for home use.”

Helpful Report

Posted 5 years ago

Hi Tania Thank you for your review and for recommending Pacvac to your friends, we really appreciate your support. We always aim to provide the best quality tools to support our vacuums with a range of options, so it’s great to hear that you’ve found the combination floor tool is working best for your circumstances. However, we do appreciate these parts are consumables and will need to be replaced from time to time. Our Hydropro range of wet and dry vacuums provide optimal performance, versatility and durability for any cleaning environment. For your convenience, here is a link to our range: Hydropro Wet and Dry Vacuums Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

https://pacvac.com.au/collections/wet-and-dry-vacuum-cleaners

Posted 5 years ago

“This is our second Pacvac to replace our first. It is still working but starting to wear after heavy use and parts wearing out.”

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Posted 5 years ago

Hi Petrina Thank you for your review and being a loyal Pacvac customer, we really appreciate it. If you wanted to have your original machine repaired, we have an extensive network of Service Agents and I’m sure they would be able to help you. You can find your nearest agent on our website https://pacvac.com.au/pages/stockists-and-servicing. And if you want to keep your new machine in tip-top shape we have recently launched some great training videos that demonstrate the best maintenance practices. Check them out here - https://youtu.be/9pHQcMfqh48 Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Always very quick and efficient”

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Posted 5 years ago

Hi Debbie Thanks so much for taking the time to give us a review. We are deeply committed to ensuring our customers have the best experience when they deal with us, so we are thrilled to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

“Always get professional service. Thank you!”

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Posted 5 years ago

Hi Gayle Thank you for taking the time to give us a review, we really appreciate it. Customer service is very important to us, so it’s great to hear you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

“Great service. Fantastic vacuum cleaners. Priced fair.”

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Posted 5 years ago

Hi Rosalind Thanks so much for your review. We always aim to give our customers the best experience when they deal with us, so we are thrilled to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

“Always a great company to deal with, prompt service.”

Helpful Report

Posted 5 years ago

Hi Kate Thank you so much for taking the time to give us a review. We always aim to ensure that our customers receive the best possible service, so we are thrilled to hear that you enjoy dealing with us. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Items really easy to find and buy on website. Good communication on dispatch and delivery. Will definately use this service in the future!”

Helpful Report

Posted 5 years ago

Hi Wayne Thank you for your review and kind words. We aim to make the buying process convenient and easy for our customers, so we are thrilled to hear that you enjoyed your experience. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

“Thanks Pacvac. I’m so happy with my ordering with you”

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Posted 6 years ago

Hi Branka Thank you so much for your review. We always aim to ensure that our customers receive the best possible service when they deal with us, so we are thrilled to hear that you’ve enjoyed your experience on your recent purchase. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Same day dispatch and prompt delivery. Excellent service!!”

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Posted 6 years ago

Hi Michael Customer service is very important to us, so thank you for taking the time to give us this review, it’s great to hear you’re happy. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Came in 1 day very impressed definitely recommend to everyone”

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Posted 6 years ago

Hi Marina Thank you for your review. We always aim to provide the best possible service for our customers, and we hope that you enjoy using our product. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Just a great vaccum Im a cleaner and it is great it's a pleasure to use”

Helpful Report

Posted 6 years ago

Hi Tanya Thank you for your review. We are thrilled to hear that you are enjoying your vacuum as we design them with cleaners in mind, aiming for an easy and convenient experience every time. Please don't forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Friendly staff, high quality equipment at reasonable prices”

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Posted 6 years ago

Hi Don Thank you, it’s great to hear such positive feedback as we always aim to provide the best service for our customers with quality products that are built to last. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“excellent service, good product”

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Posted 6 years ago

Hi Crystal Thanks for the review, so great to hear that you are happy with our product and service.

Posted 6 years ago

“great price and quick delivery”

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Posted 6 years ago

Great to hear, Trevor, thank you for your feedback.

Posted 6 years ago

“Really happy with the quality and the delivery time! Super fast! Thanks”

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Posted 6 years ago

Thanks Maria, it's always great to hear that our customers are happy with our service.

Posted 6 years ago

“fantastic service”

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Posted 6 years ago

Hi Michael, thanks for the feedback. So good to hear that you received your order quickly.

Posted 6 years ago

“Thanks”

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Posted 6 years ago

Hi Jian, Thank you for your 5 star rating! If there's anything we can do to help you please don't hesitate to ask ✨ Kind Regards, Zoe

Posted 5 years ago

“Tried buying bags for my vacuum and they told me it’s a older model and no longer sell them. Found the website online and ordered. Easy to find model and easy checkout and fast delivery. Very happy customer right here :)”

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Posted 6 years ago

Hi Mary Thank you for your feedback, we are delighted to hear that you found what you were looking for easily from our online store.

Posted 6 years ago

“Great service”

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Posted 6 years ago

Hi Peter Thank you for your feedback. Providing great service to our customers is extremely important to us. Please don't hesitate to contact us if you need help with anything.

Posted 6 years ago

“great service”

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Posted 6 years ago

Thank you so much for your review and we are glad you are happy with our service.

Posted 6 years ago

Pacvac is rated 4.7 based on 328 reviews