Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 320 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Glide wispa 300 I purchased is a strong durable machine. Comes with accessories and bags etc. Replacement parts are readily available - not that I have needed any. I find it has great suction and a good practical machine for daily use. I would recommend to anyone who is after a tough, durable vacuum with great suction.”

Helpful Report

Posted 4 years ago

Hi Laura, Thank you for the wonderful review and 5 stars! 🎉 We really appreciate you taking the time to share what you love about your Glide Wispa, if there's anything we can do to help you please don't hesitate to ask. Kind Regards, Zoe

Posted 4 years ago

“Extremely happy with the company, I had made a phone call as I wanted to confirm how to place my order on line. Very helpful receptionist and I got my products immediately and with the correct product. Thank you so much. Lovely to deal business with your company. Very happy with your customer service.”

Helpful Report

Posted 4 years ago

Hi Kathy, Thank you for the five star review! ⭐️ So thrilled to hear you had a wonderful experience with our team, we pride ourselves on our customer service! If there's anything I can do to help you further please reach out, Kind Regards, Zoe

Posted 4 years ago

“I wanted to update my 2000 model and it was so easy , all the parts in stock and great advice over the phone and via email. First class operation and the machine is like new. 20 years old and now with new filter , head and stick wand its perfect. Fast postage and very well packed. Great people make a great company!!!”

Helpful Report

Posted 4 years ago

Hi Tim, Thank you so much for your amazing 5 star review! ⭐️ We take great pride in our customer and delivery service so we're thrilled to hear your feedback. Enjoy your revitalised machine and please reach out if I can help you further! Kind Regards, Zoe

Posted 4 years ago

“We had a part lost on our Pacvac. The staff were very helpful and the product is brilliant. We cant recommend this company more highly.”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for the 5 star review! ⭐️ We're so happy we were able to help you replace your part, and that you had a great experience with our friendly staff. If there's anything we can do to help for future orders please let me know! Kind Regards, Zoe

Posted 4 years ago

“Very helpful and friendly people, best price, satisfy with their service.”

Helpful Report

Posted 4 years ago

Hi Anne, Thank you for the 5 star review! We're so happy to hear you had a great experience with our team and product! 💙 Please reach out anytime if there's anything you need from us. Kind Regards, Zoe

Posted 4 years ago

“Excellent Service. Ordered on Tuesday afternoon. Received on Thursday.”

Helpful Report

Posted 4 years ago

Hi there, Wow thank you for the 5 star review! 🎉 We pride ourselves on our customer service, and nothing makes us happier than getting your purchase to you asap. 🚙💨 If there's anything I can do to help you please let me know! Kind Regards, Zoe

Posted 4 years ago

“My experience with your company was excelent...I ordered the equipment in the morning and it arrived on the same afternoon. Thank you”

Helpful Report

Posted 4 years ago

Hi Sharron, Wow so speedy! We love being able to deliver with our same day dispatch 🚙💨 Thank you for your great review, please let me know if I can do anything to help with your new machine or future orders. Kind Regards, Zoe

Posted 4 years ago

“So impressed about our delivery excellent time from ordering to delivery everything well pack and in good working order thank you so much”

Helpful Report

Posted 4 years ago

Hi there, Thank you for the great review and the 5 stars! 🎉 Your review means the world to us, we put a lot of time and effort into our product, packaging and customer service. Let me know if there's anything I can help you with for future. Kind Regards, Zoe

Posted 4 years ago

“Great service great product”

Helpful Report

Posted 4 years ago

Hi Lynette, Thanks for the amazing review! 😍 So happy to hear you love your Pacvac products and the service we pride ourselves in. If there's anything I can help you with please don't hesitate to reach out. Kind Regards, Zoe

Posted 4 years ago

“So very happy with the products received. Was very easy to order from the website. Amazing service.”

Helpful Report

Posted 4 years ago

Hi booth, Thank you for your amazing review! We're glad to hear how much you love using Pacvac, and that your online experience was fast and easy. ⚡️ If there's anything I can help you with moving forward please let me know! Kind Regards, Zoe

Posted 4 years ago

“Love my pacvac so good to not have to unplug and carry a vacuum around”

Helpful Report

Posted 4 years ago

Hi Jimie, Thank you for your 5 star review! It’s great to hear you love your Pacvac, and the freedom of our battery operated machines. 🎉 If there’s anything I can do to help you please let me know! Kind Regards, Zoe

Posted 4 years ago

“Pac Vac are very helpful and good are shipped fast, we always receive goods within the week they are ordered. Thanks”

Helpful Report

Posted 4 years ago

Hi Cheryl, Thank you for your wonderful review! We take great pride in our customer service so we’re thrilled you received your product so fast. ⚡️ If there’s anything you need help with pease don’t hesitate to ask! Kind Regards, Zoe

Posted 4 years ago

“A fantastic experience. I was kept informed every step of the way from picking to delivery. Couldn't be happier. Would deal with Pacvac again no questions asked. 5*****”

Helpful Report

Posted 4 years ago

Hi Kevin, Thank you for your fantastic review and kind words! 🎉 We work extremely hard within our team to provide excellent customer service so feedback like yours makes us so happy. If there’s anything we can do to help you with future purchases please let us know! Kind Regards, Zoe

Posted 4 years ago

“As a cleaner I've used many different vacuums and Pacvacs are, hands down, the best value for money out there.”

Helpful Report

Posted 4 years ago

Hi Belinda, Wow, thank you for the wonderful review! 🙌🏼 We’re so glad you love working with our product, especially within the cleaning industry. If there’s anything we can do to help you please don’t hesitate to reach out and thank you for all your efforts on the front line in the COVID19 situation, stay safe! Kind regards, Zoe

Posted 4 years ago

“Great service. I Ordered wrong item mistakenly but someone(krystin?) called and corrected it, refunding and ordering again was made easy. Thankyou”

Helpful Report

Posted 5 years ago

Hi Charan, Thank you for the great feedback and 5 star review! Kristyn is our wonderful Business Support Officer, so glad she was able to help you out, I’ll let her know how happy you are with her service. If there’s anything else we can do to help please let me know! Kind Regards Zoe

Posted 5 years ago

“Great customer service. Always prompt and polite.”

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Posted 5 years ago

Hi Maritta, We’re thrilled you’re happy with our customer service! Thank you for your amazing 5 star review! As always we’re here if you need any help. Kind Regards, Zoe

Posted 5 years ago

“Order received very quickly”

Helpful Report

Posted 5 years ago

Hi Michelle, Thanks for the 5 star review! 🙏🏼 We’re more than happy to have delivered your Pacvac products as fast as possible. If you need anything further, don’t hesitate to reach out Kind regards, Zoe

Posted 5 years ago

“Professional”

Helpful Report

Posted 5 years ago

Hi Justin, We love your 5 star review! Thank you for your feedback, we pride ourselves on our professionalism. Happy to help with anything you need moving forward. 🕺🏻 Kind regards, Zoe

Posted 5 years ago

“I purchased a Turbo head 32mm-280mm floor tool, cord restraint plastic and Flexi crevice tool. Turbo head is a gem, I have two cats and carpet floors. Best tool ever, cat hair removed with little effort. Flexi crevice tool is being used for my car in the squeeze spots. Very good. Cord restraint Better than the old plastic/silicone restraint that would perish and become tacky. As for Pacvac filling order, reps once was great. Placed order and received within a few days. Very happy I could buy from Australian suppler. Very happy customer I enjoy using backpack at work and home. Thanks”

Helpful Report

Posted 5 years ago

Hi Lyn Thanks so much for choosing Pacvac and for taking the time to give us this awesome review, we are thrilled to hear that you are so happy with your product. Please don’t forget that we are always here to help, so if you need any assistance in future, don’t hesitate to contact our team. Thank you. Kind regards Zoe from Pacvac

Posted 5 years ago

“Fast and efficient service and communications, great product.”

Helpful Report

Posted 5 years ago

Hi Joanna Thank you for choosing Pacvac and for giving us a 5* review, we really appreciate you taking the time. We always aim to give our customers the best experience with our products and through our service, so we are delighted to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

Pacvac is rated 4.7 based on 320 reviews