Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 328 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good vac easy operating powerful, just weirs need some ideas for organising it ,Thanks”

Helpful Report

Posted 2 years ago

Hi Ayman, Thank you for your amazing feedback! Pacvac is deeply committed to ensuring customers have the best experience with our products and services. We work hard to ensure we provide our customers with the very best commercial backpack vacuum cleaners available on the market and we really do appreciate when a fabulous customer, such as yourself, lets us know they love them as much as we do - it really means the world to us! Not sure if you know this but we have created Pacvac Academy, https://academy.pacvac.com/ where you can follow some short video guides, packed with tips to help you get the maximum productivity gains from your investment and to help answer your product queries. If you need anything, please reach out to us on support@pacvac.com - we're here to help. Have a fantastic day! Anna

Posted 2 years ago

“Although the vacuum I purchased was not a good fit for me in a residential setting, the customer service I received was above and beyond. I left a review sharing my mixed experience and received a prompt reply in which each issue I raised was addressed and possible solutions were provided. I intended to keep the vacuum and sell it secondhand, but Pacvac said they were happy for me to return it as they valued my feedback and placed a high importance on customer satisfaction. The vacuum may not have been quite right for me, but I cannot fault the customer service. I have no hesitation in recommending them as a company and will be keeping an eye on their products for any changes that would see me return as a customer. I must say that the experience with Pacvac has changed my outlook on my purchases. I find, particularly with large retail companies, customer service can be quite lacking - it's almost like they think it not necessary since people will buy things regardless. But customer service is what makes a company truly stand out, saying to the consumer, you and your experience matter to us. And that is something worth supporting and celebrating.”

Helpful Report

Posted 2 years ago

Hi Leah, WOW! Thank you for this amazing review! We are humbled by your spectacular testimonial and delighted that you are satisfied with our service. We do believe that customer service is the difference between a good company and a great one - and we do all that we possibly can to be the best! If we can assist you with anything else at all, don't hesitate to reach out - we are always happy to help :) Have a fantastic day! Anna

Posted 2 years ago

“Good quality”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for the 5 stars and for taking the time to submit your review. We truly appreciate your positive feedback and that you've shared it here. If you need anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Unbelievable service”

Helpful Report

Posted 3 years ago

Hi Kurt, Thanks for the 5 stars and for taking the time to submit your review. WOW! Thank you for this amazing testimonial! It was a pleasure and privilege to look after you. If you need anything else, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 3 years ago

“When ever i need a part or machine i would go to Pacvac They are great to deal & the part or item is promptly sent to me . I am a commercial cleaning company& need that type of service . keep it up Pacvac”

Helpful Report

Posted 3 years ago

Hi Graham, Thanks for the 5 stars and for taking the time to submit your review. We are delighted to hear you are happy with the service you receive and are immeasurably grateful for your sharing it here. We are blessed to have amazing customers like you - thank you! If you need anything at all, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 3 years ago

“High quality goods were delivered fast and were exact to description.”

Helpful Report

Posted 3 years ago

Hi Jeanette, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you enjoyed your experience with our company and are very grateful for your sharing this via positive review. If you need anything else, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 3 years ago

“I like tje pacbac as tjey are light and work well”

Helpful Report

Posted 3 years ago

Hi Helen, Thanks so much for the 5 stars and for taking the time to submit your review. It's so wonderful to hear you are a fan of our products and we are incredibly grateful for your sharing your positive feedback via review. If you need anything - we are here to help. so don't hesitate to reach out. Have a fantastic day. Anna

Posted 3 years ago

“Terrific Customer support with staff checking all through the process . Very quick delivery time from one side of Australia to the other . Great educational videos and staff only too happy to assist”

Helpful Report

Posted 3 years ago

Hi Gerard, Thanks so much for the 5 stars and for taking the time to submit your review. We are delighted that you enjoyed your experience ordering your Pacvac vacuum cleaner and are unmeasurably grateful for your support and endorsement. If you need anything else, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 3 years ago

“Very prompt and efficient!”

Helpful Report

Posted 3 years ago

Hello, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you had a positive experience ordering from us and very grateful that you chose to share this by review. If you need anything else, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 3 years ago

“Happy customer”

Helpful Report

Posted 3 years ago

Hi Eldin, Thanks so much for the 5 stars and for taking the time to submit your review. We are always delighted to hear from our customers, especially when they are happy! If you need anything else, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 3 years ago

“Have had many pacvacs but first time buying direct. Great EOFY sale and best service ever. Highly recommend. Last one took 3 weeks to arrive. This package came straight away.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, Wow, this has made our day! Thank you very much for the 5 stars and for taking the time to submit your review. We love hearing from our long-term customers and we are delighted that you are happy with our products and the service you received. If you need anything, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 3 years ago

“Ordering process and Service was excellent, good arrived the next day, thank you, Suzanne”

Helpful Report

Posted 3 years ago

Hi Suzanne, Thanks so much for the 5 stars and for taking the time to submit your review. It was our genuine pleasure to look after you and we are unmeasurably grateful for you sharing your positive experience. If you need anything, don't hesitate to reach out - we are here to help :) Have a fantastic day! Anna

Posted 3 years ago

“Couldn’t be asking for more,everything that I’am looking for a backpack vacuumm is all Good.highly recommended.”

Helpful Report

Posted 3 years ago

Hi Ma, Thanks so much for the 5 stars and for taking the time to submit your review. We are delighted that you are happy with your new Pacvac vacuum cleaner and very grateful for your positive feedback. If you have any questions - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 3 years ago

“Good service and value , i can not complain”

Helpful Report

Posted 3 years ago

Hi Geoff, Thank you kindly for the 5 stars and for taking the time to submit your review. We truly appreciate your kind feedback and feel blessed to have amazing customers like yourself who share their positive experiences. If you need anything - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 3 years ago

“Always good to deal with”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks so much for the 5 stars and for taking the time to submit your review. We are delighted that your experience with us has been positive and we feel privileged to look after great customers like yourself. If you need anything - we are here to help, so don't hesitate to reach out! Have a fantastic day! Anna

Posted 3 years ago

“Great Service & great products”

Helpful Report

Posted 3 years ago

Hi Kylie, Thanks so much for the 5 stars and for taking the time to submit your review. It is our pleasure and privilege to look after amazing customers like yourself and we are humbled by your kind words and support. If you need anything at all, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 3 years ago

“I have a large house with stairs. Generally, I like using it on the carpet rooms, stairs and skirting board in my home. I find it is not heavy on the back. For the large timber floor area in my home, I find it is quicker to use a floor dust mop than vacuuming.”

Helpful Report

Posted 3 years ago

Hello, Thanks for the 5 stars and for taking the time to submit your review. We are delighted to hear you like your Pacvac vacuum cleaner. We pride ourselves on delivering products that help make vacuuming a breeze and we are truly grateful for your positive feedback. If you have any questions, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 3 years ago

“Outstanding. Got home midnight Wednesday, placed my order with Pacvac. Lunch time Thursday delivered to my door. Well done 👍🏾 Pacvac.”

Helpful Report

Posted 3 years ago

Hi Damion, Thanks for the 5 stars and for taking the time to submit your fantastic review. We are thrilled to hear our service was outstanding! We work hard to ensure our wonderful customers are served well. If you have any questions, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 3 years ago

“Love our battery back vac but one of the batteries won’t charge and two of the chargers don’t charge anymore”

Helpful Report

Posted 3 years ago

Hi Gwen, Thank you for the 5 stars and for taking the time to submit your review. We are delighted that you are enjoying your battery operated Backpack vacuum cleaner and hoping that, following the assistance from our National Sales Manager, you are happy with the service you received from us and that all issues with your charger have now been resolved. If you need any help in the future, don't hesitate to reach out - we are here to help :) Have a fantastic day! Anna

Posted 3 years ago

“Very happy with the service I got”

Helpful Report

Posted 3 years ago

Hi Judith, Thanks for the 5 stars and for taking the time to submit your review. We are delighted to have provided that service to you and we are so lucky to have amazing customers like yourself to look after! If you have any questions - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 3 years ago

Pacvac is rated 4.7 based on 328 reviews