Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 335 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Just bought a second pacvac - the new velo - so lightweight and still has great suction. Was also sent a prototype Velcro clip to hold the cord in place. This is helpful but had a bit of difficulty clipping it on to the handle. So my thoughts would be to make the clip a little bigger so it’s easier to clip on to the handle. Great customer service as always.”

Helpful Report

Posted 1 year ago

Hi Samantha We're so grateful for you choosing Pacvac again and for sharing your detailed feedback on the Velo! We're so happy to hear you find it lightweight while maintaining great suction – that's exactly what we strive for. Thank you for trying out the prototype cord holder clip and sharing your feedback. We're constantly innovating and your input is invaluable. Your kind words about our customer service also mean a lot to us. We're always happy to help in any way we can. We truly appreciate your support! Best regards, Kristyn

Posted 1 year ago

“I love my pac vac hoover, service from pac vac is speedy and followed up well.”

Helpful Report

Posted 1 year ago

Hi Emily! Thank you so much for you review. Our team works hard to ensure speedy service and thorough follow-ups, so it's fantastic to know that you've had a positive experience. Customer satisfaction is our priority, so feel free to contact us at support@pacvac.com if you need any assistance. Happy vacuuming! 🌟 Kristyn

Posted 1 year ago

“Site is easy to navigate, prompt delivery and I love my pacvac, it makes me look good as a cleaner. Well done pacvac, wish I'd found you years ago.”

Helpful Report

Posted 1 year ago

Hi Pamela Thank you for your extremely kind words. It's wonderful to know that our product is helping you shine as a cleaner. We greatly appreciate your support and are delighted to have you as a satisfied customer. If you haven't already, please checkout our Pacvac Academy which is our free online training portal to help you get the best out of your machine - https://academy.pacvac.com If you ever need any product support, please don't hesitate to reach out, we are here to help. Have a wonderful day.

Posted 1 year ago

“Great service with prompt delivery and competitive price”

Helpful Report

Posted 1 year ago

Hi Joel Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Providing prompt delivery, competitive pricing and outstanding customer service are key priorities for us, and we're glad to see that reflected in your review. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support! Kristyn

Posted 1 year ago

“Thank you for your service”

Helpful Report

Posted 1 year ago

Hi Joanne Thank you so much for the 5 stars and taking the time to submit your review. We are pleased we could be of service. We're here to help if you ever need any product support so don't hesitate to reach out. Have a great day Kristyn

Posted 1 year ago

“I am so impressed with my Pacvac experience and my Thrift backpack vacuum. Having purchased one of the cheapest backpack models to just clean my home, I was a bit worried. However, the package arrived quickly and the machine works very well. The suction is good, the machine is not too loud, the long cable means I can do the whole townhouse without unplugging and the backpack itself is very comfortable. Highly recommend!”

Helpful Report

Posted 1 year ago

Hi Julia Thanks so much for the 5 stars and the brilliant review! We are so happy with how impressed you are with the Thrift vacuum cleaner. Customers like you remind us of what we love to do! Providing the highest level of customer service, together with exceptional after sales service is at the core of everything we do, so please always reach out to us to assist with any matter at: support@pacvac.com :) Happy New Year! Anna

Posted 1 year ago

“Dyson is very overrated and overpriced.”

Helpful Report

Posted 1 year ago

Hello, Thanks so much for the brilliant review and 5 star rating! We appreciate your support and endorsement and are thrilled you chose our products. If you need any support in the future, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 1 year ago

“Absolutely love my pac vac and the service and turn around for delivery is fantastic, thank you”

Helpful Report

Posted 1 year ago

Hi Tara, Thanks so much for the 5 stars! We make customer satisfaction our priority and continually pursue ways to enrich the Pacvac experience by improving our products, but also through delivering uncompromising customer service. Amazing feedback like yours not only warms our hearts, but lets us know we are on a right track. If you need anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com. Have a fantastic day! Anna

Posted 1 year ago

“Always great to deal with.”

Helpful Report

Posted 1 year ago

Hi Lynette, Thanks a million for the 5 stars! We pride ourselves on the best customer service in the industry and it makes us deeply touched to read your review. If you need any help at all, we are just a quick email away on: support@pacvac.com. Have a fantastic day! Anna

Posted 1 year ago

“Great service and good product I ordered extra bag’s which didn’t arrive called them and they followed up immediately”

Helpful Report

Posted 2 years ago

Hi Naphaphat, Thanks so much for the great review and high rating! We are firm believers that quality products should always come with exceptional customer service and we are delighted that you are happy with the help you received. If you need anything else at all, don't hesitate to reach out to our friendly team on: support@pacvac.com :) Have a fantastic day! Anna

Posted 1 year ago

“Really good quality kit and prompt shopping - very happy with my Pacvac purchases.”

Helpful Report

Posted 2 years ago

Hi Margot, Thanks so much for the 5 star rating! We deeply appreciate you great feedback. Our entire team puts love and care into the products we make and service we deliver. It's wonderful to hear you've had a positive experience ordering and you have our most sincere thanks for sharing it here. If you ever need any product support, don't hesitate to take advantage of our exceptional customer service and reach out to us on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“The recent service I received concerning the problems I experienced with my batteries was exceptional. I shall appreciate using my machine even more.”

Helpful Report

Posted 2 years ago

Hello, Thanks for the top rating and a great review! We pride on the quality of our products, but even more in our exceptional customer service, and it always warms our hearts to hear from customers who are happy with the service they received. If you need anything else at all, don't hesitate to reach out to us on: support@pacvac.com and we will endeavor to help you as swiftly as possible. Have a fantastic day! Anna

Posted 2 years ago

“Compact, light simple to use, more efficient”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks so much for the great review and the 5 stars! We deeply appreciate the time you took to review our product as well as your positive feedback as our customer's satisfaction is the driving force behind our work. If you need anything else to complete your Pacvac experience, please don't hesitate to reach out to our friendly team on: support@pacvac.com - we are always keen to help :) Have a fantastic day! Anna

Posted 2 years ago

“Pac Vac make our life easier, strong vacuum, we have it 8years and still very strong”

Helpful Report

Posted 2 years ago

Hello, Thanks a million for the 5 star rating and your great review. We deeply appreciate your support and your endorsement as well as sharing of your feedback here. If you need anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are always keen to help :) Have a fantastic day! Anna

Posted 2 years ago

“Having a cleaning business , pacvac is always the best when it comes to vacuum cleaner. Can’t go wrong with it. Very powerful yet very light and handy.”

Helpful Report

Posted 2 years ago

Hi Anne, Thanks very much for the 5 stars and your great review! We put lots of love and care into every unit we make and nothing brings us more joy that hearing from satisfied customers, who enjoy cleaning with Pacvac vacuum cleaners. If we can help you with anything at all, don't hesitate to reach out to us on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“I recently purchased a vacuum cleaner and accessories from Pacvac. I am happy with their product and shipping services. The delivery was super fast.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thanks so much for taking the time to submit your stellar review. We make every effort to provide our customers with the best Pacvac experience, from information about it, through ordering and delivery and finally in use of our quality products. We are truly humbled by your kind words and 5 star rating. If you need anything, don't forget to reach out to us on: support@pacvac.com - our team is known for the best customer service out there! Have a fantastic day! Anna

Posted 2 years ago

“I love my Pacvac. I can't believe how good it is. The 18m cord, back pack style and suction are excellent and make vacuuming so much easier. It's a dream machine.”

Helpful Report

Posted 2 years ago

Hi Andrea, Wow what an incredible review! Thank you so much for taking the time to share how much you love your Pacvac. Please let us know if you should ever need any assistance, we're always happy to help. 💙 Have a fantastic day! Anna

Posted 2 years ago

“Brilliant product Highly recommend, you will not regret it. I've had the very best experience right from the start. The webpage easy to navigate, the delivery was very fast and the communication is outstanding. The very best I've ever come across. (I'm from Melbourne, AU).”

Helpful Report

Posted 2 years ago

Hi Sylvia, Thanks so much for taking the time to submit your wonderful review. We truly appreciate your endorsement and support. Your kind words warm our hearts and make all the hard work we put into our products and customer care all worthwhile. If we can help you with anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Great customer service!:) really easy to deal with.”

Helpful Report

Posted 2 years ago

Hi Shin-wei, Thanks for your amazing review and the 5 stars! It was our genuine pleasure to look after you. We are delighted that we were able to assist you and resolve your issues successfully. If you need anything else, don't hesitate to reach out to us on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Always receive goods quickly”

Helpful Report

Posted 2 years ago

Hello, Thanks for the 5 stars and for taking valuable time to submit your review. It brightened our day to find out that we could live up to your expectation. Your kind words and sharing of your positive experience helps support our brand and reminds us why we love what we do! If you need anything, don't hesitate to reach out to our friendly team on : support@pacvac.com - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

Pacvac is rated 4.8 based on 335 reviews