Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 344 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

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English

“Good vacuum but I constantly have to replace parts”

Helpful Report

Posted 6 years ago

Hi Samantha Thanks for your feedback, we have a couple of suggestions that may help. We have recently launched an online, comprehensive training platform that covers maintenance topics to optimise the output of your machine. Check it out here: www.academy.pacvac.com. It would also be great to touch base with you personally as we may be able to suggest parts that are better suited to your particular cleaning application. As such, don’t hesitate to call on (08) 9479 1444 - we are always here to help, so reach out to us at any time. Kind regards Charlie

Posted 6 years ago

“We find the floor tools wear out fairly regularly. We were using the ones with strips of bristles in them and used them on lino and (low/little/no pile) carpet then changed to the combination floor tool with the rubber strip, going well so far, does have it's own little quirks. The floor polishers, the older yellow pro polisher and the poly pro 400 are humming along nicely. We have retired our wet and dry vac and will be looking for a new one. I have recommended Pacvac to friends for home use.”

Helpful Report

Posted 6 years ago

Hi Tania Thank you for your review and for recommending Pacvac to your friends, we really appreciate your support. We always aim to provide the best quality tools to support our vacuums with a range of options, so it’s great to hear that you’ve found the combination floor tool is working best for your circumstances. However, we do appreciate these parts are consumables and will need to be replaced from time to time. Our Hydropro range of wet and dry vacuums provide optimal performance, versatility and durability for any cleaning environment. For your convenience, here is a link to our range: Hydropro Wet and Dry Vacuums Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

https://pacvac.com.au/collections/wet-and-dry-vacuum-cleaners

Posted 6 years ago

“This is our second Pacvac to replace our first. It is still working but starting to wear after heavy use and parts wearing out.”

Helpful Report

Posted 6 years ago

Hi Petrina Thank you for your review and being a loyal Pacvac customer, we really appreciate it. If you wanted to have your original machine repaired, we have an extensive network of Service Agents and I’m sure they would be able to help you. You can find your nearest agent on our website https://pacvac.com.au/pages/stockists-and-servicing. And if you want to keep your new machine in tip-top shape we have recently launched some great training videos that demonstrate the best maintenance practices. Check them out here - https://youtu.be/9pHQcMfqh48 Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Always very quick and efficient”

Helpful Report

Posted 6 years ago

Hi Debbie Thanks so much for taking the time to give us a review. We are deeply committed to ensuring our customers have the best experience when they deal with us, so we are thrilled to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, and we’ll happily assist you. Kind regards Charlie

Posted 6 years ago

“Always get professional service. Thank you!”

Helpful Report

Posted 6 years ago

Hi Gayle Thank you for taking the time to give us a review, we really appreciate it. Customer service is very important to us, so it’s great to hear you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 6 years ago

“Great service. Fantastic vacuum cleaners. Priced fair.”

Helpful Report

Posted 6 years ago

Hi Rosalind Thanks so much for your review. We always aim to give our customers the best experience when they deal with us, so we are thrilled to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 6 years ago

“Always a great company to deal with, prompt service.”

Helpful Report

Posted 6 years ago

Hi Kate Thank you so much for taking the time to give us a review. We always aim to ensure that our customers receive the best possible service, so we are thrilled to hear that you enjoy dealing with us. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Items really easy to find and buy on website. Good communication on dispatch and delivery. Will definately use this service in the future!”

Helpful Report

Posted 6 years ago

Hi Wayne Thank you for your review and kind words. We aim to make the buying process convenient and easy for our customers, so we are thrilled to hear that you enjoyed your experience. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 6 years ago

“Thanks Pacvac. I’m so happy with my ordering with you”

Helpful Report

Posted 6 years ago

Hi Branka Thank you so much for your review. We always aim to ensure that our customers receive the best possible service when they deal with us, so we are thrilled to hear that you’ve enjoyed your experience on your recent purchase. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Same day dispatch and prompt delivery. Excellent service!!”

Helpful Report

Posted 6 years ago

Hi Michael Customer service is very important to us, so thank you for taking the time to give us this review, it’s great to hear you’re happy. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Came in 1 day very impressed definitely recommend to everyone”

Helpful Report

Posted 6 years ago

Hi Marina Thank you for your review. We always aim to provide the best possible service for our customers, and we hope that you enjoy using our product. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Just a great vaccum Im a cleaner and it is great it's a pleasure to use”

Helpful Report

Posted 6 years ago

Hi Tanya Thank you for your review. We are thrilled to hear that you are enjoying your vacuum as we design them with cleaners in mind, aiming for an easy and convenient experience every time. Please don't forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Friendly staff, high quality equipment at reasonable prices”

Helpful Report

Posted 6 years ago

Hi Don Thank you, it’s great to hear such positive feedback as we always aim to provide the best service for our customers with quality products that are built to last. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 6 years ago

“Pacvac are very prompt with their responses to repair our units and we are happy with the service over all.”

Helpful Report

Posted 6 years ago

Hi Marion Thank you for your feedback. Customer service is very important to us, so it’s great to hear you’re happy. Our experienced team are focused on providing a prompt turnaround so that you can continue with your work as quickly as possible. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Thank you. Kind regards Charlie

Posted 6 years ago

“PacVac are very easy to deal with. They are professional and always deliver in a prompt manner.”

Helpful Report

Posted 6 years ago

Hi Dardanup Primary School We aim to make the customer service process as easy and convenient as possible for our customers, so thank you for your feedback. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Thank you. Kind regards Charlie

Posted 6 years ago

“From past sales we have not have any problems arising from the sales of the machines or when ordering parts for customers who require replacement parts.”

Helpful Report

Posted 6 years ago

Thank you for your review. We build our machines to last, so it’s great to hear that your sales are going well and you’re able to service your customers easily with our replacement parts. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 6 years ago

“It's light and comfortable, and I like the simplicity of one sucking tool for all floors. It doesn't suck quite as hard as I expected, but it does the job well and quickly.”

Helpful Report

Posted 6 years ago

Thank you for your review. We design our machines with leading ergonomists to deliver one of the lightest and most comfortable backpacks on the market so we are really pleased to hear you are enjoying that benefit. If you’re not aware, for greater suction power, we do also have the Thrift 650 model, which is equipped with a 1300-watt motor. You can find more details on our website by visiting the link: Pacvac Thrift 650. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 6 years ago

“I love my pacvac! It does the job so well and i can order replacement parts quick and easy. The extra long cord and the convenience of a backpack makes my job alot easier. Easy to clean and maintain”

Helpful Report

Posted 6 years ago

Hi Tantawan Thanks for your kind words! We design our products to be easy and convenient for our customers, so we are thrilled to hear that you are happy with your purchase. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 6 years ago

“Service was great. It was lovely to have business referred to me, and I found the process of restocking of goods very friendly and professional.”

Helpful Report

Posted 6 years ago

Hi Jim Thanks so much for your review, we are deeply committed to ensuring our customers have the best experience and we are thrilled to hear you’re happy! Regards Nolan

Posted 6 years ago

“Always ready with the right advice. Great products and back up service. Overall an excellent company to deal with.”

Helpful Report

Posted 6 years ago

Thank you for the feedback, we appreciate your support.

Posted 6 years ago

Pacvac is rated 4.8 based on 344 reviews