“I placed an order in mid May of three different items. I figured that these would keep me busy while we were on home lockdown due to the Corona virus. I received an email the end of May saying my items had shipped. I tried several times to track my two packages but the came up as not found. I emailed the company and basically received what looked like a robo response. I did this a few more times within the next month. I still received an unsatisfactory answer. I then said I was very upset and that as far as I knew that it was against the law to not notify the customer of a delay. I told them I was going to contact our state’s Attorney General. Then, I asked for a refund. I didn’t get any response. I tried tracking again and saw that my packages were finally sailing. They reached the LA Port on 7/20/20. But, I am assuming that once through customs then USPS assigns them new tracking numbers. I wrote the company twice asking for tracking numbers and get no response. I don’t know where my packages are, but this morning being fed up with Paint with Diamonds, I contacted PayPal and filed a dispute to have my money refunded.
I suggest that no one ever orders from this company. They are the biggest scammers that I have ever dealt with. From now on, if it’s not made in the USA, I’m not buying. DO NOT ORDER FROM PAINT WITH DIAMONDS.”
“Same as a lot of people. Wish I had seen these reviews before placing my order. Ordered $100 worth of product in April and still haven’t received it. Tracking number expired a month ago. DO NOT ORDER FROM THIS SCAM!”
“The positive reviews on here must be fake. This company is, at best, one that will take your money with zero interest in whether or not you receive a product, or at worst, a complete fraud.
I placed an order on April 27, at which point in time the shipping time was listed as 4 weeks WITH delays. I was patient for well beyond that 4 week period because of the world's circumstances at the moment. I still have not received my order. I have been asking for a refund for weeks. I have no use for this product anymore. This was meant to be a gift, and I had to buy something else. Due to COVID, I had to leave my home, which is the shipping address on the package, so IF a product actually ever arrives, it is unlikely that I will ever see it.
This might be a difficult financial time for businesses, but it is a difficult time financially for many customers, as well. They have said that they would be willing to refund after I receive and return the product, but (aside from the fact that I don't have much faith that I will ever even see my order) why would I have any reason to trust that they would give me my refund if I do return it? This seems to be a morally bankrupt company, and hopefully an actually bankrupt one, soon, as well, so that they can not steal anyone else's money going forward.”
“I never got my order. I placed my
Order may 4th. It’s July 23rd. I’ve reached out over 6 times. The tracking information says it was cancelled and still in China but they aren’t refunding me or returning my messages. This is really terrible especially at this time.”
“Ordered in April, hoped to have this on or near Mothers Day for a gift. Still nothing delivered, it is July and fast becoming an Xmas gift if it ever gets here.”
“I wish I saw this before I placed an order. I've had the same issue. Waited for two months and now tracking states everything was delivered and am still waiting for my merchandise. They're a bunch of CROOKS! I'm postig this on FB and other sites to warn people.”
“Too bad I didn't see these reviews before I placed an order with them! I unsuccessfully tried to cancel an order, but was told it had already been shipped (since Sunday morning, when they are not even open)??? They're liars. Sunday morning I had sent an email, an online message on their website, and called them Monday (yesterday) to discuss with a customer service rep. I will be putting the credit card charge into dispute, and I'm going to contact Consumer Affairs as well to advise them of this company's questionable business practices!”
“Don't order from this company. I ordered back in April and never received any of the items I ordered. I have emailed and called with no results. OH, BUT THEY DID CHARGE MY CREDIT CARD. no refund and no product. If you want to throw your money away go ahead but some people can't afford to be ripped off.”
“DO NOT ORDER WITH THIS COMPANY. I placed my order on April 4th and today is July 20th and I was just told to wait an additional 2 weeks for my order to arrive. Every time I email them, I get the run around just like everyone else.”
“This company is a scam and needs to be removed from internet access. All they have is excuses for why items are backordered. I have bee waiting 4 months. Karen Helf”
“I also ordered the middle of April and still have not received my order, nor does anyone respond to my requested for refund or product. Shame on me for not checking on the reviews, but am unable to get anything from the company but automated responses. Unfortunately can’t block their advertising emails still hoping to get a response about my order. I since have ordered from Amazon and have had excellent deliveries fast.”
“Can’t get anyone to answer emails or phone calls with an order placed in May. Last two orders have taken only 9 days. I’d like a refund on this one. I’ll never order again.”
“I ordered mine in April and its now mid July and I still havent received my order. It is the company's responsibility to make sure pkgs arrive safely and promptly. Other competitive foreign companies sent me free FedEx shipments due to change in strict border guidelines out of the company's expense. At least a responsible company should provide refund to the customers for this catastrophe and is the right thing to do. They r not willing to do even that. Hence Im writing this terrible review. DO NOT buy from this company. You will not get ur money back.”
“I really wished I read these reviews before I purchased 3 different paintings (1 regular and 2 customs). I am absolutely at my wits end with this company and its inability to send REAL tracking numbers. My tracking number has now expired and they have the nerve to say "oh, it'll keep moving". UM, WHAT?! How long does it take to move overseas and clear through customs? Why does every other company have it together besides yours?
On July 14th I was promised a refund and after asking them where my refund is they have went silent. This is horrible customer service!!”
“WTF?
Placed my order on May 14. Here it is, July 15th. and still no order. They are using a FAKE tracking number!
My dispute is filed with PAYPAL. I hope I get a full refund.”
“DONT BUY! Wish I could give no stars. Company is now fraudulent. Taking money and not sending product. Placed order in April and it’s now mid July. A few emails sent saying it’s coming, however tracking information states that order can’t be found. They have now stopped responding to emails.”
