“Scam! Ordered and said was shipped on May 7/20, it’s now July 8/20. Have written customer service and keep getting the round around that “it’s getting closer” and “waiting to be scanned at the next location”, however the tracking has not changed since May 7th (the same day it was shipped). I get excuses about a backlog due to covid at Canada Post however have ordered from other China manufacturers after this shipping date and received them in adequate time. I believe this company is a fraud and would advise not to order from them.”
“I too have never received my order, but was charged for it!!! When I’ve emailed, they respond saying it’s coming!!! ALL LIES!!! DO NOT ORDER FROM THIS WEBSITE!!!”
“I agree with the many other buyers on here who have said they didn't receive their order. Same situation with us and they never responded to my emails after taking my money! I don't believe the positive reviews are from real buyers. Some of the reviews have similar wording and others are full of grammatical errors. I also went onto their actual website to leave a negative review since I never received my order but not surprisingly, my negative review never showed up. All you see are "fake" positive reviews.”
“DO NOT ORDER FROM THIS COMPANY!
I placed my order on 4/6, it is now 7/5 and I still have not received my package. On 5/31, the CEO of the company emailed me and said there is a delay in shipping due to COVID, I believed him at the time and continued to wait patiently. On 7/3, I sent another email to the CEO to inquire about my package and received the same tracking link he sent me on 5/31, which shows that the package was in Shanghai on 5/14. No tracking information for after 5/14 exists, yet the CEO still claims the package is in transit and therefore a refund cannot be issued. This is fraudulent behavior! Do not purchase from this company, all of the positive reviews must be fake.”
“Scam. Don't order from here. I placed my order in April. I still don't have it, yet they had no problem taking my payment. Every time I complain I get a letter my order is still coming. Probably won't see my money or craft, that i don't feel like doing anymore anyways!”
“We ordered PWD three months ago and still have not received anything. We were finally given a tracking number to track the package; however the tracking number has never worked. We have asked for a refund and have been told to wait and refunds not given to in transit packages. The package is nowhere to be found through the tracking system and we have not been given a refund or sent another order. I would not order from this company! There are many other options to order from (i.e. Amazon) who are more than willing to refund your money or send a new order out if a package is never received! Do Not Order from Paint With Diamonds!!!!”
“SAVE YOUR MONEY!! This product is awful they said 4 to 6 weeks for shipping it took over 9 and when they arrived they were smaller than expected two kits shoved in one envelope . no instructions the diamonds while unopened you can see they are clearly clumped together not in individual diamonds.they refused to do anything to compensate. Because the envelope was opened which is insane. Do not waste your money. Customer service is awful as well.”
“would put 0 stars if I could.Ordered a kit and a frame from this company and while aware of the shipping delays due to COVID I was shocked and enraged to learn that they were shipping my whole purchase into two separate shipping and the kit I ordered for my nieces open house would not arrive for 4-6 weeks instead of with the frame that comes with the kit and when I contacted support they gave me a basic response with no apology and not willing to do something for the late shipment.... DO NOT ORDER FROM HERE!”
“After waiting for months the product eventually arrived and was extremely disappointing. I expected it to be boxed as shown in the pictures but instead the 3 kits were shoved in an envelope and had obviously been crushed in transit. The ‘instructions’ were one piece of paper that was crumpled and sticky, not even one per kit! I unfortunately had ordered a couple of them as a gift which is extremely embarrassing.
I tried to complain and got a pre-written reply about delivery times! When I complained again they thanked me for my feedback! Still no apology. I’m sure the kits at quarter of the price come in a better state than this.”
“If I could give zero stars I would. I orders a painting over two months ago and was given a tracking number that does not work. Still haven’t received my package and when contacting the company I get the same tracking number repetitively. I have asked for a refund several times and they avoid any answering of the question.”
“I think all the positive reviews have got to be bots. Ordered over 2 months ago with no shipment, no updates. Happy to take your orders but clearly don't have stock to fulfil them.”
“Ordered four months ago, still have no received my order. I contacted customer service about a refund but they told me since my order is still “in transit” (which means it’s in China btw), they told me I’m not eligible for a refund. To say I’m unhappy is an understatement. I understand COVID has caused upheaval, but four months is too long, and refusing to refund me? Yeah, what a joke. Don’t buy this.”
“I placed my order over 8 weeks ago and received a notification today to say the package is still in China! At this speed I'm not sure I'll ever receive it.”
“Placed my order April 16 and still no order. Many emails stating same thing, 'on it's way'. Tracking info link, doesn't work. First time experience and never again.”
“Do not order from this company. I order on April 19th, and I am still waiting for it. According to my tracking number, it says that it left China on June 16th and that was the last update. I received an e-mail from Corey giving an update on my order and explaining that because of Covid, I should expect some delays.
Order from Amazon you will get it in less than a week.”
“Ordered in March. Nothing received.
I would suggest everyone also file a consumer complaint with the NY attorney general. There is a form on their website to fill out for scam companies like this.
Also I’m dying at the reviews who say “excellent quality, they will send missing drills at no cost”. If the quality is so great why are so many kits missing things?? It should be at no cost! They screwed up!
I can’t imagine waiting 6 months for the thing to come and then it be missing parts! Trash company, trash product.”
“I ordered back in April and each time I write I get same pre-worded response blaming COVID for delay. I cannot get a reply to either give me refund or tell me where my order is..... I would not recommend this site to anyone.”
“I placed my order 7 weeks ago.
After complaining through PayPal, Cory, from Paint with Diamonds offered me a 50% refund for my inconvenience.
But wait! I still haven't gotten the order!!!
Why should they still get $45 out of the $90 I spent when I've gotten NO MERCHANDISE???
I deserve a FULL REFUND!
Am I right?”
“Placed my order May 18, it is now June 29 and still no order. I have heard nothing from this crappy company. Cancel my order and give me a full refund! Never buy from the company...they are garbage!”
