“Do not order from this company. I placed my on order on April 10 the only thing my Granddaughter wanted for her birthday. It is now June 27 I have emailed them and I have tried to call them with no response what so ever. This is not a legitimate company so far as I considered. I wasted 50 dollars that I can't afford to throw away”
“Will never order from this company again! Placed my order on April 17th, it is now June 23rd and I have heard nothing from these people. Have sent 4 emails and tried calling 3 times with no response. But they charged my credit card when I placed the order. Guess I can kiss that money goodbye.”
“Do not order from this company! We ordered 3 diamond paintings and 2 pens. The original order was returned from customs. We contacted the company and eventually they "supposedly" sent the order again. After 3 months, we have received 2 of the paintings, nothing else. We have contacted the company including Corey, the president, several times and we have yet to get this resolved. We receive your standard basic email with very little explanation. We are in the process of disputing the charges. We have ordered from several companies and never experienced such a lack of customer service or inability to provide the items that were paid for. Please don't waste your time or money - you will just be out both.”
“I ordered back in Mid-March. It is June 23 - no package. Tracking is a joke. It ALWAYS says “in transit”. “Corey” sends a generic email when you ask questions. I’m in the process of disputing the charges to my card. I understand that COVID slowed things down, but I’ve gotten packages from China within a week since this COVID outbreak. I don’t buy their excuse and I won’t buy their products again.”
“Warning: they delete real customer reviews from their website! PLUS you are unable to leave a review with less than 3 stars. I ordered $88 worth of merchandise 60+ days ago and have yet to receive it. I've sent emails and facebook messages with no response. I just want my money back at this point but doubt that will happen.”
“They delete real customer reviews from their website!!! I purchased $88 worth of items 60+ days ago and have yet to receive anything. Looking to get a refund at this point but they do not respond to emails/facebook messages. I left a review and 6 days later it is missing from their site, alongside a handful other reviews I saw complaining about their customer service.”
“I placed an order in May and haven’t received a tracking number as of yet so I’ve contacted the company several times and received the same responses that it can take 4 to 6 weeks due to covid. My response was that I have ordered the same items from Zulily and I have received them within 2 weeks.
After reading the different reviews I have contacted my credit card company and I am trying to cancel the charges. I don’t believe the positive reviews didn’t have a problem receiving the product since so many people have waited such a long time.”
“Horrible company... I ordered mid April and it is June 21st and NOTHING has been received. It's a waste of money. Go to amazon and buy the same thing for 2 day shipping, instead of 2+ month shipping. This horrible company needs to get their act together. Do NOT buy from here. I could have finished all the diamond painting I ordered by now if they came when I ordered them. This company is a joke.”
“If I could give them -5 stars I would in a heartbeat. I ordered my item April 22nd, it’s not May 22nd and have yet to receive anything. I have been in contact with “Corey” who says the items have been shipped and keeps giving me a TAT of 4-6 weeks but nothing has been updated on the tracker. He keeps giving me the runaround about COVID and China is backed up with packages, but 2 months backed up? Come on I wasn’t born yesterday.
Save yourself the headache and don’t buy from this joke of a company.”
“I or
dered from Paint by Diamonds and another order from Paint with Diamonds!!! I ordered in April and have not received my orders!!!!! I never did get a confirmation number, from Paint by Numbers!!!! Its almost impossible to get a hold of them.. BUT collected my money right away. Very disappointing... I would never recommend to anyone!!!”
“Same as everyone else I ordered in the beginning of April and still nothing! They were right on the ball when they emailed me wanting to upgrade my custom order to a bigger size (charging me another $80 ) I’m so glad I didn’t!
Tracking is bogus and I get the same email every time I ask why my order hasn’t arrived.
SCAM...SCAM....SCAM”
“If I could give this company 0 stars, I would. I placed my order in MARCH 2020 and as of today (June 20th) I haven't so much as recieved tracking. All I've recieved is some bullsh*t email from the "CEO" about how COVID has put them behind. I can't believe it would put them behind 3 months so I definitely believe that they are taking advantage of the situation. I advised that I wanted either tracking information (at least proof of shipment) or I was having Visa start an investigation for a refund and suddenly I was advised that my order had been "missed". I definitely pursued a refund through Visa. I recommend everyone does the same! Their BBB rating is horrendous!”
“I ordered my kit in early May and it is currently June 20th and I still have not received my kit. they claim that COVID is delaying their shipments but many other orders from china have come in for me so this website definitely seems like a scam!”
“I ordered 2 kits on May 3rd, got an email acknowledgment, and never heard from them, except for marketing emails every freaking day. I emailed them several times and never once received any response whatsoever. I found my tracking number on their website, and determined it was shipped from god knows where via god knows who. It has now been 6 weeks and I don't expect delivery for another 3 weeks or so. I am hoping I actually get the items, then I won't have to dispute the charges with my credit card company. They hid the fact that they ship from wherever, probably China. I'm OK with receiving goods from China, but I expect the company to be forthright and honest.
Zero customer service.”
“rude custumer service. I orderd my package in march and i got 1 of 2. they tell me to show respect to people that work at there company when i simpley ask where my package is or if it is possible to get a new tracking number.”
“I ordered kits and when I finally got them they came with no direction no info and it looks like they were thrown into the envelope. Then when I contacted them about this and requesting my money returned for horrible over all service I was run around and I am still trying to get my money back”
“Placed my order April 14th, got a shipment notification April 29th... and nothing. Its June 18th and the last update using the tracking number is from a month ago. Sent Corey an email without a response. I understand delays due to covid, but 2 months is ridiculous. Save your money and buy elsewhere.”
