“I order a couple of paint with diamond in April 2020 and I have yet to recieve my merchandise, I've sent several email concerning my order only to be told about Covid 19 was the hold up, I have never recieved a tracking number or anything concerning my order.... my question your company will I ever get my order or can i get a refund? is your company just a scam???... thanks for your time and consideration on this matter
Mary Nelson a dissatisfied customer”
“If I could leave negative stars, I would. It took 3 months for my kit to come. When it finally came, I didn’t have enough of one of the colors so I figured I’d try the “oh sh*t insurance”. I submitted my order 2 WEEKS AGO and it STILL hasn’t shipped... And when it finally does, it’ll be another 3 months. For one lousy bag of beads. I ended up buying replacements elsewhere. Will never buy from here again!!”
“All the positive reviews on here have to be fake. I placed my order on April 18, it is June 28 and I still dont have it. I have also been told they cannot refund my money because it has already shipped. I filed a complaint with the Better Business Bureau and their response was that my item shipped on March 22. Interesting since that is 3 weeks before I ordered it. They lied on their website and said everything shipped from the US. They are extremely dishonest. Get your diamond paintings from Amazon, they actually care about customers.”
“Was gifted one of their paintings! Unwrapping it you cannot read symbols on canvas, right away I reached out to customer service only to be to,d that they would get back to me! Now 5 days later still not a word! My request simple! Please send me a clear grid via email! I even called & left a message!!! Ripoff”
“DON'T BELIEVE ALL THE FAKE POSITIVE REVIEWS HERE!
Ordered mid April and it's now the end of June. I haven't received it yet and getting the run-around from the company. They said they can't refund the money once the item has been sent which is BS. They say it's in the US and will still take 2-3 weeks to get here. I've ordered many other items from China during the pandemic and received in two or fewer weeks.”
“Don't buy anything from this company it is a scam and the product is very cheap! I ordered 3 paintings March 13 and just got the yesterday (June 25) ! The drills are not sparkly (which I thought was the point) the paintings themselves are tiny can barely see the numbers (on the website it says the picture is much bigger) There is an absurd amount of wrapping on each it (yes EACH item is wrapped) I ordered a3 paintings that if I taped them together might come close to the size the advertise one picture being! And the price!!! OMG for the price I thought They would at least be like the one I got from Romwe (for 5) but no that's too much to ask! My advice don't walk away from Paint with Diamonds...RUN!!!!”
“Placed order on April 9, 2020. Shipped from China on April 27th. It is now June 25th and I still have not received my order. Tracking says it left China on May 18th and that was the last update. Feel like I wasted $33 that I will never get back. Their response was that they cannot issue refunds once order was shipped and because of the pandemic, shipping is taking longer. Lies. They just want to steal your money. Never order from this company! Had I known they were shipping from China, I never would have placed an order in the first place.”
“Terrible. I ordered in mid-May and nada. I have gotten timely responses from customer service but I’ve been issued a fake tracking number and they keep saying it’s basically sitting in a post office waiting to be scanned. I have also ordered and gotten packages from straight up China and they came in a week. A literal week. From China. I’m disputing with amazon because I used Amazon pay. Hopefully I’ll win because this is absurd.”
“Do not order from this company. I placed my on order on April 10 the only thing my Granddaughter wanted for her birthday. It is now June 27 I have emailed them and I have tried to call them with no response what so ever. This is not a legitimate company so far as I considered. I wasted 50 dollars that I can't afford to throw away”
“Will never order from this company again! Placed my order on April 17th, it is now June 23rd and I have heard nothing from these people. Have sent 4 emails and tried calling 3 times with no response. But they charged my credit card when I placed the order. Guess I can kiss that money goodbye.”
“Do not order from this company! We ordered 3 diamond paintings and 2 pens. The original order was returned from customs. We contacted the company and eventually they "supposedly" sent the order again. After 3 months, we have received 2 of the paintings, nothing else. We have contacted the company including Corey, the president, several times and we have yet to get this resolved. We receive your standard basic email with very little explanation. We are in the process of disputing the charges. We have ordered from several companies and never experienced such a lack of customer service or inability to provide the items that were paid for. Please don't waste your time or money - you will just be out both.”
“I ordered back in Mid-March. It is June 23 - no package. Tracking is a joke. It ALWAYS says “in transit”. “Corey” sends a generic email when you ask questions. I’m in the process of disputing the charges to my card. I understand that COVID slowed things down, but I’ve gotten packages from China within a week since this COVID outbreak. I don’t buy their excuse and I won’t buy their products again.”
“Warning: they delete real customer reviews from their website! PLUS you are unable to leave a review with less than 3 stars. I ordered $88 worth of merchandise 60+ days ago and have yet to receive it. I've sent emails and facebook messages with no response. I just want my money back at this point but doubt that will happen.”
“They delete real customer reviews from their website!!! I purchased $88 worth of items 60+ days ago and have yet to receive anything. Looking to get a refund at this point but they do not respond to emails/facebook messages. I left a review and 6 days later it is missing from their site, alongside a handful other reviews I saw complaining about their customer service.”
“I placed an order in May and haven’t received a tracking number as of yet so I’ve contacted the company several times and received the same responses that it can take 4 to 6 weeks due to covid. My response was that I have ordered the same items from Zulily and I have received them within 2 weeks.
After reading the different reviews I have contacted my credit card company and I am trying to cancel the charges. I don’t believe the positive reviews didn’t have a problem receiving the product since so many people have waited such a long time.”
“Horrible company... I ordered mid April and it is June 21st and NOTHING has been received. It's a waste of money. Go to amazon and buy the same thing for 2 day shipping, instead of 2+ month shipping. This horrible company needs to get their act together. Do NOT buy from here. I could have finished all the diamond painting I ordered by now if they came when I ordered them. This company is a joke.”
“If I could give them -5 stars I would in a heartbeat. I ordered my item April 22nd, it’s not May 22nd and have yet to receive anything. I have been in contact with “Corey” who says the items have been shipped and keeps giving me a TAT of 4-6 weeks but nothing has been updated on the tracker. He keeps giving me the runaround about COVID and China is backed up with packages, but 2 months backed up? Come on I wasn’t born yesterday.
Save yourself the headache and don’t buy from this joke of a company.”
“I or
dered from Paint by Diamonds and another order from Paint with Diamonds!!! I ordered in April and have not received my orders!!!!! I never did get a confirmation number, from Paint by Numbers!!!! Its almost impossible to get a hold of them.. BUT collected my money right away. Very disappointing... I would never recommend to anyone!!!”
“Same as everyone else I ordered in the beginning of April and still nothing! They were right on the ball when they emailed me wanting to upgrade my custom order to a bigger size (charging me another $80 ) I’m so glad I didn’t!
Tracking is bogus and I get the same email every time I ask why my order hasn’t arrived.
SCAM...SCAM....SCAM”
