PANDORA Reviews

Name: PANDORA
Rating: 1.68

1.7 Rating 349 Reviews

15 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.7

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a pandora bracelet last last Mother’s Day I never wore it I took it out of the pandora bag and the bracelet was tarnished. I took it to the Nova store, the sale lady ask if she could clean it would that be okay with I told yes. She could not clean. The manager said there was nothing she do. I asked if I could get another bracelet the manager told be No and call the corporate off. She never gave the corporate number. I should get a new bracket. I would not purchase anything for on Pandora and don’t want anyone to give me one”

Helpful Report

Posted 3 years ago

“I do not recommend online ordering waiting in the line is worth it. I placed two different orders one for my wife and one for my mother in law. I called about 20 minutes after placing the order when I realized they were shipping my wife’s charm to the wrong address which automatically pasted from my Apple Pay. This was my oversight. However when I called to update the address they advised the cannot make any adjustments after 3 minutes have passed once the order is placed and that I would have to call the delivery carrier. I called UPS and they stated only the sender can update the address. I called pandora back and they stated they cannot cancel and order but that I can return it once it is received which is impossible du the order being shipped to the wrong address. As for my mother in laws order the bracelet I ordered did not show out of stock when the order was placed however 2 days after placing the order the bracelet was cancelled and now only the charms are being mailed. What is she going to do with just the charms? The representative stated the charms can be returned once they are received and I cannot cancel the order. I will never again order online from Pandora and do not recommend anyone else to. Once the order is placed they cannot cancel, exchange or refund.”

Helpful Report

Posted 3 years ago

“Their online is horrible. I ordered a bracelet on December 1 no update at all i call and they tell me the braclet is out and that they have no idea where my package is and that they can send me a refund that takes 10-15 business day. I asked to exchange was told no smh. This is a Christmas present and i urder early knowing it would be a mess. So disappointed it was a gift exchange present now i have no gift”

Helpful Report

Posted 3 years ago

“Very expense charms & everything turns black. I'm happier with my Hallmark charm bracelet as it never turns.”

Helpful Report

Posted 3 years ago

“STORE AT THE CHERRY HILL MALL IN NJ TO BUY A GIFT FOR MY WIFE. I MADE A QUICK PURCHASE WITH CASH ON DEC 9,22 PERHAPS I WAS NEVER TOLD OR ADVISED BY ANY SALES ASSOCIATES ABOUT NOT BE ABLE TO GET MY REFUND (JUST IN CASE) WELL MY WIFE DID NOT LIKE THE ITEM AND WE BOTH WENT TO RETURN ALL THE ITEMS THE NEXT DAY DEC10,22. I HAVE THE ITEMS IN UNUSED CONDITION, ORIGINAL RECEIPT AND FORM OF PAYMENT WAS CASH****. I WAS SHOCKED INCLUDING MY WIFE ABOUT LISTENING TO THE SALES ASSOCIATES MARK C. BY A WEIRD VERBAL EMPLOYEE INTERNAL POLICY THAT WAS NEVER PRESENTED TO ME IN REGARDS OF RETURNS. MY WIFE READ THE RECEIPT LIKE 3 TIMES AND WAS VERY CONTRADICTING HIS VERBAL RESPONSE VS THE ORIGINAL WRITTEN RECEIPT. I WAS TOLD TO CALL CORPORATE AND GO TROUGH A PROCESS OF REFUND OVER THE PHONE AND I WILL GET MY CASH BACK BY A CHECK. AT THAT POINT I WAS FRUSTRATED AND MY WIFE EVEN MORE. WE DID WANT TO DO ALL THAT..WHY CALLING TO COMPLIANT AND GO THROUGH THIS WHOLE PROCESS AND WAIT FOR FEW DAYS TO RECEIVED A CHECK ? AFTER LISTEN THIS BUROCRACY THE POLICY STATES, I CANNT GIVE YOU THE MONEY BACK CALL CORPORATE. BUT THE RECEIPT STATES THE OPPOSITE ??? YES YOU CAN..THE STORE MANAGER WAS THERE AND SHE DID NOT INTERVENE KNOWING AND NOTICING THIS UNCOMFORTABLE/ AGRAVATED SITUATION OF A SIMPLE CASH RETURN. MY WIFE ATTEMPT TO SPEAK WITH THE STORE MANAGER IN REGARDS OF THAT STORE POLICY AND SHE WAS COMPLETELY IGNORED SINCE THE OTHER SALES ASSOCIATES CALLED MARK C. KEEP REPEATING TO MY WIFE, IM NOT GIVING YOUR MONEY AND HAVE MY CASH DRAWER SHORT, I HAVE TO FOLLOW POLICY AS WELL AND I DONT WANT TO LOSE MY JOB. MY WIFE WAS SO AGRAVATED ABOUT NOT HAVING A NORMAL SIMPLE REFUND AND BE TURN AWAY WITH A PHONE NUMBER. I DONT SPEAK ENGLISH AND MY WIFE DOES. SHE KEPT READING THE RECEIPT AND STATING WANTING OUR MONEY BACK AND RAISE HER VOICE ABOUT THIS UNFAIR CASH RETURN NOT WELL EXPLAINED THE DAY PRIOR AND THE HARD TIME WE ALL HAVING. MY WIFE KEEP REPEATING HERSELF IN REGARDS OF THE ORIGINAL RECEIPT WRITTEN POLICY AND THE SALES ASSOCIATES MENTIONED WILL CALL SECURITY..WHAT A WAY TO PROVIDE EXCELLENT CUSTOMER SERVICE.HE KEPT SAYING HERE IS A PHONE NUMBER TO CALL. YES ON A SATURDAY NIGHT TO GET MY REFUND AND THAT DEPARTMENT BEING CLOSED. MY WIFE WAS NOT HAPPY AT ALL ABOUT THIS EMPLOYEE POLICY, TURN AWAY WITH PHONE NUMBER VS PROVIDING A SIMPLE REFUND TRANSACTION. THE ITEM WAS NOT AN ONLINE ITEM, IT WAS NOT IN USED CONDITION, HAVE THE RECEIPT WHY DOING ALL THIS TO A CUSTOMER. THIS SALES ASSOCIATES KNEW THAT CORPORATE DEPARTMENT WAS CLOSED AND SEND ME TO ANOTHER LOCATION FOR MY REFUND.”

Helpful Report

Posted 3 years ago

“The worst customer services and the worst shipping experience. Doubt about quality of product . They just ...don't care about customers. I don't know why People are going there .”

Helpful Report

Posted 3 years ago

“Most infuriating customer service I’ve ever had the displeasure of using! Order got cancelled, no contact to state this, contacted them as hadn’t heard anything regarding delivery to be told items out of stock, reordered under pretences that I would be refunded Black Friday difference only to be told this cannot happen as it’s click and collect??? What bloody difference does that make????”

Helpful Report

Posted 3 years ago

“Hello, I recently ordered three items, first they got my order wrong and did not send me any of the items that I ordered. I have called and called, and still have not received the items that I paid for, that unfortunately my daughter will be looking forward to on Christmas.”

Helpful Report

Posted 3 years ago

“I love shopping at Pandora, however when I didn't receive my merchandise. I decided to call the customer service number (844) 467-1333, and I spoke with Josh who was rude right from the beginning. He began the conversation by sighing, then cut me off while I was trying to explain the reason for my call. He was rude in every poisible way, yell, unfriendly, unprofessional. I hope that the conversation true are recorded because that was truely unprofessional.”

Helpful Report

Posted 3 years ago

“I wouldn't waste my time & money! Shipping is not as promised! Shop somewhere that holds true to their word! Their information (Pandora) is not accurate!”

PANDORA 1 star review on 1st December 2022

Helpful Report

Posted 3 years ago

“I placed my order on 25/11/2022 under order number AU03666531 and was done for the same day for same day delivery and paid the extra amount for the guaranteed delivery. Instead of being delivered on the 25/11/22 as your website states and charged for, i received it 3 days later. Your site is making false and misleading comments and also charging for a service that it does not provide. I made a phone call on the next morning to find out where my $700 purchase is and also sent an email and no body decided to even give me the decency of a phone call or email back. I want my delivery fee refunded for your misleading information; I will take this further if not refunded. I hope no one orders the same day delivery as it is completely misleading and a way to charge you additional fee. Be warned.”

Helpful Report

Posted 3 years ago

“My husband purchased a pandora bracelet along with 2 charms I added 3 more charms 2 months into having the bracelet I notice tht it was starting to change colors my husband & I spent over $500 & for this to happen is terrible sad & horrible we as ppl spend our money on things that we think is worth the money but at the end we stuck with bs and not ever be reimbursed for anything so unprofessional”

Helpful Report

Posted 3 years ago

“I’m sad to report the horrible customer service I experienced Nov 19th, 2022 at the Galleria Pandora Jewelry store. The associates over looked waiting customers and when I attempted to speak with the manager Ms Cynthia it was clear she lacked the professionalism, leadership and customer services skills to be managing any establishment.”

Helpful Report

Posted 3 years ago

“Purchased charms last year December 29, 2021 never received it ,they took the money then they sent it to New York and I am from Illinois .have contacted them every way possible in regards to this, and never received any response ,any refund , any items,just very poor customer service be careful !”

Helpful Report

Posted 3 years ago

“Expensive and very poor quality 2 filled bracelets and all three turned black money wasted .”

Helpful Report

Posted 3 years ago

“No soy un gran fan de las compras online, así que no esperaba mucho de esta tienda. Pero me alegra decir que me equivoqué, está más que bien.”

Helpful Report

Posted 3 years ago

“Dunedin store customer service appalling. Went there today and never had bad service like that before in any shop. Don’t know the products and asked for the price in extra link for slim line bracelet still don’t know what price!! Absolutely useless. I have to re think my Xmas present now as not wasting my money on a bracelet from here.”

Helpful Report

Posted 3 years ago

“Pandora keeps charging my bank debit card $4.99 month for Ad free listening when I’m still hearing Ads. I’ve cancelled subscription twice the past 2 months yet my bank debit card continues to get charged $5.67 a month despite my cancellation of subscription!! Still not addressing the issues! Very disappointed ☹️”

Helpful Report

Posted 3 years ago

“Service was ok ( thats because i was the only customer in the store)I was told miss informed re vouchers for my birth month. Didnt get a discount. Was advised she would put me on the mailing list, hasn't happened. Also called the store 12 times with no answer, and then I finally got someone to pick up the phone and she hung up. But she was quite happy to take my money which i spent a lot on. There is no customer service to contact. I wont be purchasing Pandora again and will let friends and family know my experience. Stay away from Pandora Cranbourne.”

Helpful Report

Posted 3 years ago

“Before sharing my story I have been a Pendora customer for over 10 years and in 3 different countries, where I interacted with stores only! And this was my first interaction with the online plateform, which is unacceptable at all... I was placing an online order for $400++ for 6 items, from which 3 items ( a Bracelet & 2 Charms) as first gift , 1 item a second gift and last two items for me. Noting that I have purchased 2 gift package (each for $1) within the order. The whole order was on an expedited shipment (around $17) My requst to the customer service representative was so simple, I want 2 gift receipts for each gift. The answer was I have to buy gift box for each item to receive a gift recieipt and more each gift has to be in a separte shippment. Moreover I was asked me questions to verify my previous online purchases and when I said in store only, the assosicate appologied that she can't do anything more!!! For such a big chain to jave this level of customer service and poor online service, I believe the management has to reconsider their way of handeling the business. FYI: I went to the store and bought all the items I wanted and received the gift package and gift receipt for free!!”

Helpful Report

Posted 3 years ago

PANDORA is rated 1.7 based on 349 reviews