PANDORA Reviews

Name: PANDORA
Rating: 1.70

1.7 Rating 381 Reviews

16 %

of reviewers recommend PANDORA

Company Reviews

Questions

Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Write Your review

Tell us how PANDORA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I opened a pandora card in are around November 2022 at The St Louis Galleria Mall spent over a $1000 the first time paid the bill the next few days also ordered online a few charms never gotten a bill just happen to look on my credit report saw a charge and a late fee from 2 days ago hurry up and called them explained I never got a bill wanted to pay this in full ask to waived the late fee because I never got a bill rep was so rude stated that I still needed to pay the late fee so I asked for a manager she has put me on hold for a long time now no one has picked up yet I paid the bill in full including the late fee and closed the acct this is a rip off I’ll tell my family and friends do not open an acct with them very unhappy”

Helpful Report

Posted 3 years ago

“I was lover and collected Pandora charms and bracelets, not anymore, within 1 year I lost 2!!the just felt from my wrist. Even their dum safety chain was useless:( full of precious charms(8 on each, so I wasn’t overloading my bracelet) gone! For the name and price I think they need to be ashamed.I am done with Pandora and so my friends”

Helpful Report

Posted 3 years ago

“1 star is too much. I’ve always loved the look of pandora jewellery but after the issues I’ve had, I am done! A few years ago my husband bought me two pandora rings. Both rose gold with stones. After a couple of months one of the stones fell out and my finger was Green from tarnishing. I was really shocked by this as I have had a few rose gold plated sterling silver rings and this hadn’t happened. After this he went on to buy me a special Xmas present. It was the “Too The Moon And Back” necklace. I was overjoyed and cried when I opened it. It meant a lot to me as we were just about to welcome another baby. Within 5 months the silver was black. I was meant to wear it on my wedding day and couldn’t due to how bad it went after I cleaned it. Again I’ve always cleaned my sterling silver the same way for years. I have a sterling silver ring which I have worn pretty much every day for 20 years and I’ve had multiple sterling silver necklaces and bracelets in the passed that never did this. I used pandora cleaning products and it didn’t do anything. Then today my Pandora Love earrings my husband bought me for Xmas 2022 no longer do up. I am gutted. That is a lot of money for cheap rubbish.”

Helpful Report

Posted 3 years ago

“We bought a ring for our niece for a birthday present in late November 2022. That was just 4 months ago. The ring started to look tarnished and it started to turn her finger green. We went to the Pandora store that we bought it from and got the "this is normal wear and tear and we can't do anything for you" speech. 4 Months????? Is there anything that can be done???”

Helpful Report

Posted 3 years ago

“I left my bracelet to be cleaned plus 12 charms. When I got it back there was only 11 charms. The missing one happened to be a memorial heart with my brothers ashes in it. My daughter colllected bracelet for me , I phoned shop they said they would look into it. Several hours later they phoned to say they couldn’t Find it. Sadly it got worse , they are not prepared to do anything about it. The manager did not speak to me she just let a staff member to tell me there’s nothing they can do. So it would appear pandora can loose a charm and I as a customer is supposed to say that’s ok ! I do have receipt that has clearly got 12 charms on it. Not only sad but very angry and will be taking it further.”

Helpful Report

Posted 3 years ago

“Rose gold worn off of one ring in a month, we purchased a trio. Pandora totally disinterested, according to them 'it happens'. Apparently not covered under the warranty. When we purchased them we ask this question to which we were told it would not wear and if anything did happen it was a 2 year warranty, total fairy tale. Head office offer no help.”

PANDORA 1 star review on 31st March 2023

Helpful Report

Posted 3 years ago

“Sent a WhatsApp message from a friend, do the Quiz for a chance to find a gift in one of the boxes for International Women's Day. Yay!!, found a gift! So next step, send link to 20 friends..... fill the blue bar - Easy. Sent to 35 contacts/friends (no repeated contacts allowed) on Watsapp, in an attempt to fill the lagging blue bar..... reached 85% On the home run!, going for the final new contacts to complete the blue bar..... Threw me back down to 50%. Absolutely con, waste if time. Pandora prank to cleverly and Cheaply do the advertising for them. Thing is I never do anything like this, I did this because it wad Pandora. Unbelievable.”

Helpful Report

Posted 3 years ago

“The quality is bad. I bought a ring and the color wore off in 5 months. When I went to the store they told me they can not change it as the waranty only covers if the little rocks falls off. The price is too much for the cost of the ring, it is not worth it.”

PANDORA 1 star review on 26th February 2023

Helpful Report

Posted 3 years ago

“I got my girlfriend 2 months ago. And it cracked on side of ring. I went there to show them and said they cant warrantee it cause it looks like she got something caught on it. She didn’t it just cam about. And even if she did get a caught on some thing a ring should not break!!! It’s not about money it’s about taking care of your customers I will never shop here again. Thanks for ur time.”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful customer service! I was bought a charm by my 72 year old Nan and a few months later it has lost the rose gold coating and I returned it to the store where Neda the store manager was extremely rude and told me it’s fake!! My poor Nan wouldn’t even know how to buy a fake! This store has obviously sold me a fake (having googled this I can see this is becoming common with Pandora). They said they sent it off to be authenticated however I don’t believe they ever did!! This is a £30 charm and it’s the principle not the money I am disgusted how someone who works in customer service can be so rude! She basically was calling my 72 year old Nan a liar when there the ones who have sold a fake charm and will do nothing to solve it!!!”

Helpful Report

Posted 3 years ago

“I got a gift the time was expired for exchange but I didn’t want my money but just wanted exchange not happy will never shop there again”

Helpful Report

Posted 3 years ago

“The necklace I ordered was made in Taiwan. Very cheaply made. The hype for this jewelry is not worth it. I pad $90 for a necklace that probably cost $10-$20 to make”

Helpful Report

Posted 3 years ago

“I ordered a ring for my daughter for Valentine’s Day. I ordered the day before the last day to get it delivered by Valentine’s Day which should mean the 13th. It finally showed up at 8:30 on Valentine’s Day. So it was too late to give it to my daughter. It seems they were willing to tell the customer what they wanted to hear just to get my money. Plus, the ring wasn’t nearly as impressive in person as it was on the website. I would rate this about a $20 ring, not $70.”

Helpful Report

Posted 3 years ago

“Precioso servicio son ladrones !! Yo compre algo porque había una promoción de compra 2 y el segundo gratis que cuando fui a la tienda el 3 no lo tenían!”

Helpful Report

Posted 3 years ago

“Not happy with the customer service representative over the phone or the company policies on tarnished jewelry.”

Helpful Report

Posted 3 years ago

“Beware of the prices for charms in other countries. I visited Costa Maya in Jan2023 was told the Flamingo charm was only available in the Caribbean. Not true, I found out today as I thought I would look it up on the site. I paid $169 CDN and discovered it is only $75CDN to purchase from the website, not on sale. Know your charms and be prepared to roam on your cell if you are thinking of buying in another country before purchasing at your local store. Ditto the comment below about returns and exchanges. Can only be done where you bought it.”

Helpful Report

Posted 3 years ago

“Be sure to use gift card by the expiry date!!!! My daughter received a gift card before the Pandemic and was high risk for Covid, was admitted into hospital twice and she had forgotten about the pandora gift card. Now Pandora won't allow her to use it due to the 12 months expiry date. When my voucher for John Lewis ran out, they simply extended the expiry date. Feel very let down with Pandora because I shop there a lot and expected better customer service. They are a Greedy Organisation.”

Helpful Report

Posted 3 years ago

“I bought the Pandora bracelet for my daughter in USA in January 2022, I live in Argentina. In June I start with the claims for quality of the piece. In Argentina they tell me that I have to solve it in the country of purchase. I do not understand how an international brand that has representation in the country does not take care of warranty issues regardless of where it has been purchased. This process takes months. They ask me to take the bracelet to the USA (impossible!!!). I just returned from MAdrid, where jewelry has a 3 year warranty!!!. How can it be that they do not take charge of the issues anywhere in the world where the brand is. So it is impossible to continue buying this type of jewelry where they promise guarantee but at the time of needing it can not be executed. It has been 1 year since the purchase and without resolving the issue. I believe that the issues are delayed so that the guarantee period expires. ref:_00D3ipFIR._5003iMPgkf”

Helpful Report

Posted 3 years ago

“I don’t understand what people see in Pandora jewelry. I have two bracelets and three charms, given to me as gifts. Both bracelets are hell to put on and take off because of the way the clasps are made. The charms are top-heavy and will only hang upside down on the bracelets. I have never spent so much time and frustration just trying to put the bracelets on or to take them off. Most days I don’t even bother with them because I just don’t have time to be wrestling with a bracelet. My other bracelets from other places are easy to put on and take off…why aren’t these? Pandora is an expensive scam!”

Helpful Report

Posted 3 years ago

“I have two Minnie Mouse bracelets woth charms they look TERRIBLE!! To the point I do t even wear them anymore, for the price paying customers should never have to worry about their jewelry tarnishing ESPECIALLY for the price!! They look like something bout from a cheap store”

Helpful Report

Posted 3 years ago

PANDORA is rated 1.7 based on 381 reviews