PANDORA Reviews

"Appalling service returned an item with the Royal Mail tracked delivery and yet despite tracking showing delivered by Southampton delivery office and proof of postage they refuse to refund it absolute scammers - untrustworthy - don\u2019t trust this company"

"I found online a perfect gift to my wife birthday. In a few hours I received the confirmation to pick up. The service in Pandora Plaza del Sol in Puerto Rico was excellent. A first-class staff. Thanks!!"

"RIDICULOUS Customer Service started chat with rep Stephen. My concerns were that I purchased a final sale item and w\/in 60 days the stones fell out. Stehen stated that I could get a replacement, but doesn't look like it is in stock, I found it on their page and asked if I could get that one there and he stated 'no' I asked why since they were the same product, he stated the difference was the price. I said outside that what is the difference, he said the item code, I said but it is the same product and he then provided me with the customer service number, thanked me and disconnected. NEVER addressing my concerns. I called the 866 # and got Barbara who asked me to explain my concerns, as explaining she over road me to tell me sorry for my experience and hung up. I called back and got Marthe who I only asked to talk to a supervisor at this point, she than kept me on the phone for 6 min in silence (I could hear her breathing) and continued to tell me she was waiting for a supervisor and then hung up. I finally got Charlene who explained everything, there was a warranty, and she did go over the options with a knowledge of the products. 1 out of 4 customer service reps knew their stuff and answered my questions. I will not buy here again."

"We purchased a $2500 bracelet 2 days ago in Orlando and needed to return due to size. We purchased in Orlando because Daytona did not have size needed. We were assured we could return the incorrect size at the daytona store for a full refund we have all receipts for both bracelets. The Daytona Pandora store would not return\/refund because they claimed it is not a corporate store. Although we checked the website which clearly stated the return policy and direct us to return to the Volusia Mall Daytona store, so you can understand the frustration. Now we have to drive 1.5 hours - a three hr round-trip to return it in Orlando. Never would we assume this would be an issue under any circumstances two days after a purchase with the same company and we confirmed it when we purchased told it would not be a problem as we knew we would be returning one of the sizes we had purchased. We are NEVER shopping at any Pandora again. Corporate should\u2019ve had their franchise store\u2019s back and make it convenient for the customer which it was also a long trip to get to Daytona to make this return to begin with. We have been loyal customers at other Pandoras for years, but won\u2019t be shopping at any again due to this hassle. The Daytona store is in a regular mall and we got same type receipts as store in Orlando stating items can be returned for full refund so we feel scammed. Buyer\u2019s Beware. What should\u2019ve been a very simple return was a nightmare for a good customer with poor service. Never have I had this happen at Macys, Louis Vuitton, Neiman Marcus, Tiffany\u2019s or anywhere else in my 40 years plus of shopping when the return policy was clearly stated on receipt and it was two days later. Now we must be inconvenienced further and travel far to return the incorrect size. Pandora made a very poor business decision and will lose lots of customers due to this incompetence. We will be posting this everywhere possibly to alert the public of these practices plus telling all of our friends who are big shoppers as well. . We have copies of all receipts and proof of everything stated."

"Rose gold worn off of one ring in a month, we purchased a trio. Pandora totally disinterested, according to them 'it happens'. Apparently not covered under the warranty. When we purchased them we ask this question to which we were told it would not wear and if anything did happen it was a 2 year warranty, total fairy tale.\r\nHead office offer no help."

"The quality is bad. I bought a ring and the color wore off in 5 months. When I went to the store they told me they can not change it as the waranty only covers if the little rocks falls off. The price is too much for the cost of the ring, it is not worth it."

"So my husband bought me a necklace and a charm and the add on charms for Christmas. Unfortunately the chain was too small so we go in today to try and exchange it and not once did they tell my husband it was a final sale like he\u2019s a man for god sakes. So now we wasted 250.00. Rest assured myself, my 5 daughters nor my 4 granddaughters will NEVER buy pandora again!!"