RIDICULOUS Customer Service started chat with rep Stephen. My concerns were that I purchased a final sale item and w/in 60 days the stones fell out. Stehen stated that I could get a replacement, but doesn't look like it is in stock, I found it on their page and asked if I could get that one there and he stated 'no' I asked why since they were the same product, he stated the difference was the price. I said outside that what is the difference, he said the item code, I said but it is the same product and he then provided me with the customer service number, thanked me and disconnected. NEVER addressing my concerns. I called the 866 # and got Barbara who asked me to explain my concerns, as explaining she over road me to tell me sorry for my experience and hung up. I called back and got Marthe who I only asked to talk to a supervisor at this point, she than kept me on the phone for 6 min in silence (I could hear her breathing) and continued to tell me she was waiting for a supervisor and then hung up. I finally got Charlene who explained everything, there was a warranty, and she did go over the options with a knowledge of the products. 1 out of 4 customer service reps knew their stuff and answered my questions. I will not buy here again.