PANDORA Reviews

1.6 Rating 313 Reviews

14 %

of reviewers recommend PANDORA

Company Reviews

Questions

Metrics

1.6

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How long does PANDORA take to deliver?

Helpful Report

(1 week ago)

PANDORA normally delivers within 5 Days.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ On top of all that they want to charge a delivery fee for the item they messed up. ”

- Dora Velez

“ However when I called to update the address they advised the cannot make any adjustments after 3 minutes have passed once the order is placed and that I would have to call the delivery carrier. ”

- Maria

“ Most infuriating customer service I’ve ever had the displeasure of using! Order got cancelled, no contact to state this, contacted them as hadn’t heard anything regarding delivery to be told items out of stock, reordered under pretences that I would be refunded Black Friday difference only to be told this cannot happen as it’s click and collect??? What bloody difference does that make???? ”

- Anonymous

PANDORA Reviews

Delivery - Average