Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box are amazing and it’s really exciting to receive it every single time. The downside of the membership, is that unfortunately being an international customer (living in Italy) I find myself many times reaching assistance team to locate my box and twice they had to send me a new one… I would recommend to evaluate the international shipping company. Other than that I love it!”

Helpful Report

Posted 3 years ago

Hello Ofek Thank you for taking the time to leave your review with us. I'm happy to confirm that we are now sending all boxes going to Europe on an improved service with regularly updated tracking so this should mean the instances that boxes aren't delivered are drastically reduced. The Papergang Team

Posted 3 years ago

“Receiving a monthly parcel with some of the loveliest creations is my little piece of heaven. Customer service is very good. In one instance I did not receive my parcel and the solution was very good. It is not the cheapest goodiebox, but most of the items are very well sought out.”

Helpful Report

Posted 3 years ago

Hello Elsa Thank you for sharing your feedback with us. Our goal is customer satisfaction and we’re so happy to hear you experienced this. We will pass this great feedback on to our team. The Papergang Team

Posted 3 years ago

“It is always a pleasure to open my papergang box. Some boxes are less furnished than others but overall I’ve been satisfied with everything. I haven’t used all the stuff I’ve received so far and I’m not sure if i will (some things are very specific, or some pens don’t always work smoothly). Sometimes I thinks the materials seem cheaper than what I paid for it but after all it is part of the experience. I’m happy with my boxes so far. I’m keeping my subscription as long as I enjoy the content of the boxes.”

Helpful Report

Posted 3 years ago

Hello Margaux Thank you for taking the time to leave your review with us, and also for your detailed feedback. We're sorry to hear that some of the products included in the boxes haven't always been a great fit for you and also that some of the pens haven't worked smoothly. If you ever have any problems with the items not working smoothly we'd always encourage you to get in touch with our team via help@papergang.com so they can look into this. The Papergang Team

Posted 3 years ago

“When I am having a stressful day at work there is nothing better than using a beautiful post it or notepad. It brings a bit of sunshine to a cloudy day.”

Helpful Report

Posted 3 years ago

What great feedback! We appreciate you taking the time to share your comments with us. It's great to hear that the boxes can help bring sunshine to a cloudy day. The Papergang Team

Posted 3 years ago

“I want the preview back!”

Helpful Report

Posted 3 years ago

Hello Evelina Thank you for taking the time to leave your review. I can confirm that we are still doing the preview every month. We have now just moved this into an email that is sent out around the end of each month as opposed to having it on our social media accounts - for the subscribers who want the boxes to remain a surprise. You should have been sent an opt-in/opt-out email. However, if this hasn't come through to you could you drop our team an email via help@papergang.com so they can get you added to the list. The Papergang Team

Posted 3 years ago

“Love that we can now have a sneak peek and skip some boxes because as much as you try to diversify, sometimes we don't have time to use the items before more of the same come. Perfect choices!”

Helpful Report

Posted 3 years ago

Hello Susan Thank you for your feedback, we're happy to hear that you are enjoying the new preview feature we have set up :). If there was anything you feel could be added to the boxes, product wise, to improve them we would love to hear it. We always encourage our subscribers to get in touch with anything they'd like to see included via help@papergang.com The Papergang Team

Posted 3 years ago

“I have liked most of your boxes, but am also glad that there's a chance to preview as there may be a month where that particular box isn't to my taste. Everyone is incredibly helpful and I'm really glad I finally discovered Papergang - better late than never!”

Helpful Report

Posted 3 years ago

Hello Rosalyn Thank you for taking the time to leave a review and for your feedback :). We're happy to hear you are enjoying the new preview feature. The Papergang Team

Posted 3 years ago

“very well done, I only hoped on more variation in the boxes this year. maybe it will come .....”

Helpful Report

Posted 3 years ago

Hello Veronique Thank you for your feedback and for taking the time to leave a review with us. We'd love to hear what you like to see included in the box which would help improve the variation for you :). You can reach our team via help@papergang.com The Papergang Team

Posted 3 years ago

“Absolute love papergang. I love the variety every month and honestly can't wait for my delivery to arrive. My only thought is that once my first 3 month subscription was finished, I wasn't notified that is had ended so I believe I went a month or two with out receiving a box before I realised I needed to renew my subscription. Now I feel out of sync of when the boxes are arriving. I know the dates are listed on our account, but it would be ideal if we got an email notification letting us know when the next box is arriving or if we have to renew. But love what you guys do. Thanks”

Helpful Report

Posted 3 years ago

Hello Charlotte Thank you for taking the time to leave your review and for your great feedback. I'm sorry to hear that you don't feel the renewal process is as clear as it could be. Currently, all our subscriptions automatically renew when they end. However, it sounds like you might have signed up for our gift sub which automatically expires once the last pre-purchased box is sent out. This is listed on our website when signing up. However, I have mentioned the idea of an email informing you when your next box is due with the marketing team. The Papergang Team

Posted 3 years ago

“I always really enjoy the items I receive and everything is great quality. The only downside is that it takes a LONG time to be delivered to me most months, and the tracking info can be sketchy!”

Helpful Report

Posted 3 years ago

Hello Carla Thank you for taking the time to leave your review and for your feedback. We're really happy to hear that you enjoy the boxes every month. However, it's sad to hear that the shipping has been difficult at times. Rest assured we are always working hard to improve our shipping methods to try and ensure boxes arrived quickly and in the best condition possible. As we move out of the tricky period at the start of the year, with Brexit and Covid slowing down the mail services, we are hoping the shipping times should improve massively :). The Papergang Team

Posted 3 years ago

“I get excited when my box arrives once a month, and most of them have been really lovely (especially the Christmas Papio Press one), but a couple have had some repeated items, or been a little disappointing. I especially like the ones that have been designed by an illustrator (more of these, please), and have a good collection of gold stationery items now!”

Helpful Report

Posted 4 years ago

Hi Dawn, Thank you for your feedback! We're glad to hear you've been loving the Papergang deliveries. It's really important to us to hear customer feedback, we are always aiming to provide the best content matching in with the monthly theme. We know not every box will suit all tastes, but it's good to hear your feedback! Thank you The Papergang Team

Posted 4 years ago

“I adore the stationary they send but have had two monthly packages go missing. I guess the postperson saw the pretty box and decided to steal it. It's not Papergang's fault but perhaps they need to rethink the packaging, you did put brown paper around the last resend so maybe that's something for the future?”

Helpful Report

Posted 4 years ago

Hi Tammie, Thank you for your feedback! It's very important to us to hear our customers thoughts on our parcels, so we know where to improve. We will make sure to pass your valuable feedback onto the whole team. Kind regards The Papergang Team

Posted 4 years ago

“Was pleased to find you as I love stationery. Some boxes feel a little lacking on items though and I've been a tad disappointed but on the whole I can't wait to open them and get stuck in. Glad I haven't had the monthly planners for a while, they were of no use. The crafting items haven't been of interest (stamps/ink pad/stencil). I'd like more pens, plain blue or black ink rather than coloured. Great to see writing paper, it's rare these days. Post-it notes and tabs are very much my thing!!”

Helpful Report

Posted 4 years ago

Hi Aileen, Thanks for your feedback! We really appreciate your detailed review on what you feel works and doesn't work with the boxes. It's always great to hear what items our customers like, and what they don't like. I have made sure to pass on all this feedback to our creative team so they can take it into account for future boxes :). Thank you, The Papergang Team

Posted 4 years ago

“I look forward to seeing the box every month”

Helpful Report

Posted 4 years ago

What great feedback Rhona! We appreciate you taking the time to share your comments with us. Thank you, The Papergang Team

Posted 4 years ago

“The boxes I've received I have really enjoyed and I'm glad there is the option to skip boxes that don't appeal to me. I do however wish that we would get more notice of the themes so we can adjust our subscription accordingly”

Helpful Report

Posted 4 years ago

Hi Andrea, Thanks for your feedback! We're glad to hear you've been enjoying the products and services we provide. We'll make sure your feedback is passed back to the team. Thank you The Papergang Team

Posted 4 years ago

“Great designs would like to see more floral or complex patterns as more to my taste and less appeal to kids if possible 😊”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you for your feedback! We always like to hear our customers thoughts and feelings on our designs and products. We'll make sure to pass this back to the team! Thank you The Papergang Team

Posted 4 years ago

“Some boxes are amazing and well worth the money. Others don't seem as good value. Very pleased to be getting more pens recently!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback! We're pleased to hear you've had a great experience with the Papergang deliveries received, especially the pens! Thank you The Papergang Team

Posted 4 years ago

“I have been a subscriber for over a year & have really enjoyed having my monthly box. Each month is so different with all kinds of stationery, some of which I haven’t bought before such as Pins & Washi tape. Thank you for letting me have my Stationery Fix through Lockdown & beyond. X”

Helpful Report

Posted 4 years ago

Hi Glenda, Thanks for your feedback! We're so happy to hear that you are enjoying the boxes, and also that you feel there is a good variety in the themes and the items included every month! Thank you, The Papergang Team

Posted 4 years ago

“I love the boxes they are great and feature some really lovely pieces of stationary, my only negative would be the time it takes for the box to arrive, the money is always taken from my bank on the 1st of the month but it can take between 2-3 weeks for the box to arrive most months.”

Helpful Report

Posted 4 years ago

Hello Karen, Thank you for your feedback! We're pleased to hear you have loved the products included in the boxes. Our renewal date is always the 1st of the month with box dispacth following after within our shipping guide found here: https://papergang.com/pages/faqs If you ever need the team just reach out to us via help@papergang.com Thank you The Papergang Team

Posted 4 years ago

“love receiving a surprise stationary delivery each month. The quality is always second to none, and I really like the note pads and pens in the parcels. Less keen on pin badges/iron on badges though! It's fab that the contents of the box are wrapped in paper rather than tissue now - maybe make the sticker easier to peel off though, so the paper could be reused as wrapping?”

Helpful Report

Posted 4 years ago

Hi Laura, Thanks for the feedback! We're please to hear of your positive experience with Papergang. We'll pass your feedback to the team for further consideration on the sticker used. Thank you The Papergang team

Posted 4 years ago

Papergang is rated 4.7 based on 1,553 reviews